PC Peripherals Corsair Warranty In New Delhi...

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there is a certain amount of misguidance happening on TE with most products and their supposedly great or lack of After sales service

members with their perception go about saying how great a product after sales service is, just by hearing what other peoples say. They might not have had the experience of RMA'ing that products

Its just the general perception here that

Viewsonic sucks

Dell rocks

Corsair rocks

Transcend sucks

There were so many threads by members on how pathetic Dell RMAs have been,when they exprienced it and now Corsair. Similarly people bash Viewsonic on its RMA, not sure how many of them have really experienced it

I am not comparing products RMa quality, they may be good or bad, but only speak if you have experienced it, not on your perceptions

And some dealers vouch on how great the RMA process is blah blah and the reality seems much different, when someone goes through it
 
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Dell might have changed some policies regarding their RMA coz lots of ppl have misused-abused their pampering initially....
Now Corsair has a a "name" in India too, no more pampering needed.... :rofl:
pcgamer said:
there is a certain amount of misguidance happening on TE with most products and their supposedly great or lack of After sales service

members with their perception go about saying how great a product after sales service is, just by hearing what other peoples say. They might not have had the experience of RMA'ing that products

Its just the general perception here that
Viewsonic sucks
Dell rocks
Corsair rocks
Transcend sucks

There were so many threads by members on how pathetic Dell RMAs have been,when they exprienced it and now Corsair. Similarly people bash Viewsonic on its RMA, not sure how many of them have really experienced it

I am not comparing products RMa quality, they may be good or bad, but only speak if you have experienced it, not on your perceptions

And some dealers vouch on how great the RMA process is blah blah and the reality seems much different, when someone goes through it
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Personally, I've had good experiences with EVGA (once)and Corsair (thrice) thru Tirupati. So it's not all hot air about their ASS being great. I had a 3 year old RAM replacement (no bills and no contact with the original vendor here in India)also from Corsair directly thru their US office.

Sometimes, it's the individual one contacts that make a mess. I'd suggest doing what PhoENix has suggested regarding contacting Corsair. All it takes for a customer to get screwed by a good company is one (or more :) )rotten apple/s in the barrel.
 
idea said:
oh just got two of these ....:no: hope i dont face any issues. ...
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not very likely, I have ordered >50 corsair sticks for friends etc n office colleagues in the last 1 yr :bleh: This is the first one that had any issues, and it was bad out of the box.
 
PhOeNiX said:
That is what. It should not. If u inform the Corsair guys , they will dispatch the replacement instantly if the local guys dont have it. If they have it , they will replace no matter what. If you have a problem , lets say waiting for more than 2-3 working days, contact the Corsair guys. They will sort it out.
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Tried this myself, after the sticks i got from you turned out to be defective.
The Corsair guy said, it takes 5 days for the stick to be sent to bangalore and back to me, and thats how its done.
Heck tuesday will complete a 2 weeks wait for for me, and that includes the 3 days that the Kaizen ppl "misplaced" the pack i sent.

Did anyone here actually experience the immediate 1-1 swap outside of Banglore??
 
I TOOK IT UP WITH CORSAIR... HERE'S WHAT THEY HAVE TO SAY :

Dear Amrit Singh

I would like to inform that you will be provided replacement at the earliest, as the defectives is already been dispatched to Bangalore.

Ones we receive this RMA at Ho we will dispatch at the earliest.
Coming to the posting false advertisements it is done by our Tirupati Enterprises, who is one of our distributors in India .The add release done buy Tirupati Enterprises is no were related or connected to corsair advertisement , as corsair RMA procedure is completely different of Tirupati Enterprises .
As per corsair RMA terms we provide swap warranty only in Bangalore services center and 24 hours replacement in Cochin services center for now.

For other services center it is 5 working days from the day customer deposits the RMA in our services center.
Pls go through the link of Corsair official press release in major IT magazines of Indian.
1] IT Web Quest - Corsair enhances 10 year Replacement Warranty
2] National Computrade News (NCN) - Corsair Slashes Warranty Replacement Time to Under 24hrs in Bangalore & Cochin
3] VARIndia - INDIA'S FRONTLINE IT MAGAZINE

Well thank you for informing us we will make sure to take this matter with higher management of Tirupati Enterprises and in future such posters will not be advertised.
In future if you required any clarification about corsair please do contact us at indiaservice@corsair.com or indiaservice@corsairmemory.com you can also contact us on your toll free number 1800-425-54-64
Thank you
Sharath
 
I think you got off easy. . here is what i am going through rite now !!!

I had bought a 1gbx2 kit ogf Corsair XMS2 ,a few months back, now a few days ago one of my RAM sticks went down ( Surprise Surprise ) .

I talked to my dealer and he told me that it will be better if I gave it directly to the Corsair Tech Centre, so he gave me the address of this Kaizen Infotech Shop in some screwed up arcade in Pune.

I gave them the stick. . .Boom !!

1. First Surprise : They say , that you have to bring both the RAM sticks.. even the one which is working fine( They say its some POLICY Bullshit ) so my PC which was managing with a Humble 1GB RAM had to go off because i had to give them Both the sticks.:S :S

2. Second Surprise : They say both the serial numbers on the RAMS differ so they say that it has high probability of getting rejected . Great News !!!!:rofl: :rofl:

3. Third Knockout : They told me call back after 7 days and told me that it will take atleast 10 DAYS for anything work out.:P

Now i don't know what the HELL does corsair claims and what is it actually delivering. . now ,yabe its just me , but it all sounds BULLSHIT to me !!!:@ :@
 
amritsingh87 said:
I TOOK IT UP WITH CORSAIR... HERE'S WHAT THEY HAVE TO SAY :

Dear Amrit Singh

I would like to inform that you will be provided replacement at the earliest, as the defectives is already been dispatched to Bangalore.

Ones we receive this RMA at Ho we will dispatch at the earliest.
Coming to the posting false advertisements it is done by our Tirupati Enterprises, who is one of our distributors in India .The add release done buy Tirupati Enterprises is no were related or connected to corsair advertisement , as corsair RMA procedure is completely different of Tirupati Enterprises .
As per corsair RMA terms we provide swap warranty only in Bangalore services center and 24 hours replacement in Cochin services center for now.

For other services center it is 5 working days from the day customer deposits the RMA in our services center.
Pls go through the link of Corsair official press release in major IT magazines of Indian.
1] IT Web Quest - Corsair enhances 10 year Replacement Warranty
2] National Computrade News (NCN) - Corsair Slashes Warranty Replacement Time to Under 24hrs in Bangalore & Cochin
3] VARIndia - INDIA'S FRONTLINE IT MAGAZINE

Well thank you for informing us we will make sure to take this matter with higher management of Tirupati Enterprises and in future such posters will not be advertised.
In future if you required any clarification about corsair please do contact us at indiaservice@corsair.com or indiaservice@corsairmemory.com you can also contact us on your toll free number 1800-425-54-64
Thank you
Sharath
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I am confused. Is swap warranty is still applicable on Corsair products? If yes, customers in Delhi will have to wait for at least five days before they get the replacement. Right?

And BTW, Corsair ought to hire some better managers. The above mail is a prime example of an incompetent man handling crucial function of customer service. The language in mail is appalling and with extremely poor grammar. This man also has no idea about the tech scene. Tech magazines are epic fail, not only in India but everywhere, and these guys rely on "Indian tech magazines" to connect with their customers :@
 
good. now atleast we know what to expect.
old story. everyone is very eager to sell but when it comes to rma, all that one gets in return are excuses.
exceptions are always there though, like seagate, RMA'ed 3 times.. amazing service.

I hope everyone facing problems with corsair get their thing sorted out soon. I know what its like.
Have had similar experience with RPTech.(MX518 RMA/3week delay in getting a f***** credit note)
 
Can the dealers now stop this 1-1 swap guarantee advertisement and misleading customers :@

or it can be mentioned below as Condtions apply in minuscule letters :bleh:
 
Amrit, I see you have also posted about the issue in Corasair's official support forums.

Tell them that you can't call them because it's very expensive. A call to the US will equal to the price of one GB stick so there is no point in that.

Tell them about this email that you have received and ask them to hire some guys who can write in proper English.

Tell them that Corsair should be ashamed of associating themselves with companies which take things for granted and treat consumers like dirt.

Tell them that you are member of this forum and give them a link to this thread here. Tell them the unprofessional service on the part of Corsair/their distributor/associates is going to seriously undermine their credibility in India because in India it is the forums like these which matter in tech scene and not some magazines.

After all why should we pay a few hundreds more for the products when we are going to get the same sh**ty service.

Corsair has these representatives in various forums across the world so that they can get the right feedback and keep in touch with consumers. Ask them to put one here in TE.

India is a huge market. The PC penetration has just began. these people can't take things for granted anymore and if they do take, they need to suffer consequences for that.

PS: a few words for TE dealers. Please act professionally. Verify your channel and please tell us the truth. If there is something that you can't give fine, but please don't promise stuff for nothing.

I, for example, had a relatively bad experience with a dealer here. While the deals went through and I got what I bought, the item(s) was delayed for over a week for no fault of mine. In fact, before making payment I had called up the dealer to ask if the products are in the stock or not and was told in affirmation.

I won't be taking any names here as the experience wasn't bad enough to warrant it, but of course if you are promised something, you plan accordingly and expect the goods to be delivered on time.
 
Eventually got my RAM kit back after 18 days of RMA. But in my case the fault more or less lay with the service center misplacing the RAM kit and then sending me a wrong kit in return.

I wouldn't fault Sharath or his English as such, he was very professional and helpful on phone, and bugged the Kaizen people on my behalf to get the sticks delivered to me, but definitely was a pain to go through all of this.

I hope that the Tirupati issue gets sorted out, and we get some idea whether it was the distributor warranty or the company warranty.

@! 0 t A:
Sending back both sticks in case of RAM kits is a common even in Corsair US just FYI.

I just wish they had the courier the kit and get it couriered back as an option, its not exactly possible for everyone to go down to Lamington to get a Kit RMA'd.
 
I hope that the Tirupati issue gets sorted out, and we get some idea whether it was the distributor warranty or the company warranty.
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It is not distributor warranty anymore as you may have already seen, the warranty is handled by Corsair India themselves, who do it with the help of Kaizen Infoserve as their Logistics partner.

Well, it seems that the Kaizen Infoserve guys are not following the 1-1 Swap warranty policy, or they are unable to do so because of only one major centre in Bangalore, and the rest only pick-up and drop centres. Many people have received the 1-1 Swap NQA warranty when the replacements were done by Tirupati themselves. But now the entire warranty system is handled by Corsair India only. Since i think they are unable to give the 1-1 warranty, i personally will remove the clause from my posts. But i will get in touch with both Corsair India and Tirupati again on Monday and see if a solution can be worked out. Let us hope Corsair India can make improvements in the system so that one of the major Selling point of Corsair can be held up again.
 
Phoenix: This specific advert. was by the distributor and not an official Corsair advert, which could be taken as the "distributor's warranty" if anything like that exists.

And all i have ever seen is that the people with 1-1 swap are those from Bangalore, and nowhere out side of it, even though the distributor could have done that himself and handled the defective RAM with Corsair India.

All that aside, it would be good if the dealers here could speak with Corsair US and lay down the correct Warranty details, seeing that Corsair is probably the most sold item around here.
 
Bumping an old thread... is something cooking up or are we letting it pass :ohyeah: Also @amritsingh... what's up? have you got your sticks?
 
BTW, there is an update at Corsair official thread:

Posted by RamGuy

I am sorry that you feel that way but I think you have made some assumptions and I would tell you flat out you are totally wrong. I have met with and trained the Tech Support Manager personally for this part of the world some time ago and for sure I sent him a message to look into the case and see what could be done to resolve the problem.So I have to assume there is some other issue preventing the replacement. However I assure you we are looking into the case and will do what we can to prevent this in the future however until we know all the facts I and or our Management will not make any assumptions and work to resolve the issue ripper_pc is facing. It is true the Sales and Service in India is handled by one company but it is not for the reasons you think. And they have shown a good record of supporting our customers in the past so like I said we need to wait and see what is the root problem and then work to resolve it in the future and in the mean time try to get the users issue solved. And they do work with Reseller to distribute our products and some resellers like else where in the world have their own agenda and policy to adhere to.
That is not something that I can address on this forum but again the Distributor in India will have to deal with this or they will loose the right to sell our products. And we will find someone else with in a California second but as I said before we will have to get all the facts.

Now that being said ripper_pc was given directions on how to contact our main office and we can get more involved he has declined because of personal reasons no matter what they were. However we have made the attempt to find out as much information about this and try to get the direct distributor involved and I have not heard back from them and to be honest I do not expect to until we return from the holiday on January 5th but when we do I will do what ever I can to help get this taken care of.
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