Market Feedback Dealing with Dealers going AWOL

Status
Not open for further replies.
Some guidelines are strictly required and should be adhered to by the dealers here, and their dealership status should be revoked if some dealer fails to meet them. Discussions on this very subject (Eg. Escrow etc.) have taken place many times on TE but nothing constructive has come out of them.

I for one feel that the staff here should implement and improve the forum regularly and follow constructive ideas given by some members here, I see too many requests from members for implementing changes but mostly none of them are ever implemented. I can understand that the Administrators are busy (BTW why not upgrade some Global Mod into one?) but solution's to genuine problems are necessary and vital for the community .
 
Lol ,

Take Your Vents Out On People Who Have Not given You Bills NOT ME .This Is Not My Feedback Thread ,I just pointed as a resellers point of view the hassles we might face in some situations .If his 90% percent deals are ok and few are flawed he might have the same issues with few orders and why not he itself all your TE dealers have issues ,Name one you does not have ?
 
To name a one person,

Prashant,

I have not noticed any single person had or have any issues with him so far.

This is not for taking a single man's side or not privatizing the entire apathy. this is not because all my deals have gone perfect with him,

But It's his methodology towards people who deal with him, and moreover the attitude.
 
Um guys, Constructive suggestions please :ashamed: Lets not turn this into a general dealer bashing thread. I'm just looking for ways to prevent these things from happening in the first place
 
^ Te has changed.. most thread turn into non-constructive ones. like this one. (not again!)... i agree with what greenhorn said.. the issue is gettign way out of hand here. Lets bring the focus back on the real issue.
 
I think the decision makers have to go back to basics. What was the purpose of creating TE? and what they wanted to accomplish?. If other things are affecting that, they should remove those and focus just on their goal.

There was a time when I thought opening up the market for commercial players was a good thing. But the way it turned out, its quite bad. The problem is, TE is a very attractive place where a business can find good customers. But this should not bog running of the community itself.

I should say, till around 2008, TE was just an awsome place to spend time in. It still is, but one has to wade through lot of useless posts to find a good one.
 
How about if TE was to close it's market secation. I see a lot of members here complaining TE has changed. It has become more market centric as opposed to a tech forum. Would closing down of the market section solve that problem.

Regarding the dealers, TE staff is already thinking about formulating a policy for the dealers going AWOL.
 
greenhorn said:
I think we just need to be prepared, and have a policy/plan in place, to deter any dealers who might be thinking about the easy way out.
Click to expand...

Do you have any suggestions ? I agree its a concern tho.

Because it would seem the only way to protect against this is to insist on using some sort of escrow system like ebay has. That way they cannot dissapear with your money. Want to buy something insisit they have an ebay page.

Otherwise there is nothing to prevent this from happening and its doubtful whether TE could do anything to deter this at all. Yeah they can revoke dealer status but i've read so many threads where ppl say they were out of town or had an emergency in the family etc. Many ways to give 'excuses' for delayed delivery.
 
some sort of refundable deposit to make them think twice before disappearing.

Instead of a constant fee for advertising here, make it free by default, and set up SLA's and deduct amounts from above deposit for SLA violations :P

Dealers say that a few botched deals are the cost of doing business. But for us customers, its beginning to happen a lot too often. If they think that that they can continue to make profit at the cost of pissing people off, then lets provide a disincentive for it.

And dealers should need to maintain a minimum amount, failing which further action ( like locking threads/ revoking privileges)

of course, reasonable limits should be set up to prevent abuse of the system, and the money should go to TE, not the other party.

And of course, a formal dispute redressal process (not necessarily involving the mods) if a deal goes wrong now, most people wait for a while , then start a rant thread, or PM the mods, which may or may not solve the issue. sometimes it will have to be escalated by the involvement of other members or the mods before something happens. I just think we need to define this in terms of how much long one should be expected to wait, and what one should do and when.

yes I realise that this may be a bit more work, but i think it has potential :)
 
Dinesh_Malhotra said:
I believe its very simple at TE here... (no offense intended and no personal grudges being munched over)
Click to expand...

Sure dude, we believe you.

But since the gloves are off, let me hit back.

even i`d expirienced dealers not givin bill @ TE and i myself had done the same being a normal member whilst running a GO, to avoid complications

with regards to DELL and gather my margin..
Click to expand...

Not to mention fraud. I'd be happy to post the info I have on you in public, or even better forward it to the concerned authorities at Dell to take action. You are aware you could go to jail for what you did right?

If u become an official Dealer @ TE, Pay us the money and we shall keep quiet !
Click to expand...

I see this statement a lot, so let me address this once and for all.

Whenever a dealer has slipped up, we lock their threads and disallow them from starting new deals.Whenever possible, the Mods have also personally contacted the dealer and asked him whats happening. I don't think that accounts as being quiet. It may not be the kind of action you expect, but its the best we can do. We do our best to screen dealers before signing them on, and have enough info on them to ensure they can't 'disappear'. Don't believe me? - Ask any of the dealers.

The idea of charging an entry fee isn't for us to make a few quick bucks, its to ensure only those serious enough about making an impact on TE sign up. If it were open, we'd have a lot of fly by night operators.. you know like maybe a couple of Dell LCD monitor fraud dealers.

And for the record - none of the money earned via Dealer's Paradise reaches our pockets. Everything goes back to the community. Not only that, any products bought for contests are once again purchased from our dealers. For us the only thing we 'earn' is the thanks and support from our members, which is more than enough.

Not everyone is greedy like you Dinesh.

but what happnd was.. Dealer paid money.. still functions and keeps on doing mistakes and horrendous at that one

me being a GO person barred from doing any deals at TE
Click to expand...

Nobody will say anything as long as its a *proper* not-for-profit GO.

You got greedy, you committed fraud, we got our info confirmed, you got barred. End of story. You really think paying money would've kept you in?

not that i am feeling bad abt losing what i`d with TE (i`ve moved on, my limited posts in last 6-7 months can vouch for the same) but TE has changed

and sometimes i believe, it hasn`t changed for Good
Click to expand...

As long as we have one less person like you out here, I believe we've done good :)

Oh BTW, no personal grudges here. I treat all criminals with the same levels of disdain :)
 
From what i can see in the Market section is that nothing is possible without making the Members aware first.
I mean there are so many people who keep quiet on a Bad deal. In the thread i created there are several members who have now voiced their concerns regarding bad deals with the same dealer that have happened quite a while back.
If they would have given him -ive feedback do u think we would be odering stuff from him ? No
The problem is none of the members here take the iTrust rating seriously or they are scared of the dealers for some reason unknown to me.
As crazy Eddy has pointed out the initial/Token amount is taken from dealers to keep the fly by night operator at Bay.
A very simple System can be effectively implemented out of the iTrust Feature and this Token money being taken.
1st Phase
If a dealer wants to trade in TE ,thinks he can keep up his end of the bargain my being responsice and responsible then take a substantial amount of Token money from him in on shot like we do with renting houses. This would further make sure that only dealers who are serious enough of redering quality service would deal on TE.
2nd Phase
Make members aware of the iTrust Rating. Educate members on the perils on not submitting timely feedback. If this happends effectively we would be able to judje a dealer by his iTrust ratings itself. We can then set a Limit of -ive feedback that a dealer can recieve in 6months, a year. If a dealers crosses this limit simply backlist him and not return his money. Incase hes absconding then pending orders can be purchased from the token money to solve the matter.
 
Crazy_Eddy said:
We do our best to screen dealers before signing them on, and have enough info on them to ensure they can't 'disappear'. Don't believe me? - Ask any of the dealers.
The idea of charging an entry fee isn't for us to make a few quick bucks, its to ensure only those serious enough about making an impact on TE sign up. If it were open, we'd have a lot of fly by night operators..
Click to expand...
Greenhorn ?

:)
 
Switch said:
I wanted to clarify that the above idea was mine and not staff's and secondly why a month.
Click to expand...
zhopudey said:
I feel that would be a great idea. At least it can be tried out for a couple of months.
Click to expand...
This is what I tried to imply. :)
 
see what happens with the iTrader rating is that how does one rate if half part of the deal is good and half part is bad ?

What we need is a better iTrader system which takes feedback on 5 main things

order - queries,etc

product - whether what was advertised is what you got, etc

packaging - whether it was good packaging with lots of dampening or worn out boxes

delivery - was it delivered on the promised time or not (period)

billing - whether bill was provided

the ratings should be flexible. right now the whole deal is based on a positive or a negative

lets say I queried for a product the dealer responded within 4 hours and a final quote was made, he then says transfer the payment which I do and then he vanishes, he comes after 3 days and says he has shipped it but does not provide the tracking no after another round of PMs you finally receive the product though instead of 2-3 days it took 7 days. Now how does one rate. I want to give him positive feedback for the deal he was offering but negative on delivery. so next time if someone sees my rating he knows what to expect and if lets say in 2 months time his shipping rating is way off the mark he can be given warnings by the mods to improve or he would be allowed only to open 2-3 threads at max with only 1 product option.
 
prashantrana said:
see what happens with the iTrader rating is that how does one rate if half part of the deal is good and half part is bad ?

What we need is a better iTrader system which takes feedback on 5 main things

order - queries,etc

product - whether what was advertised is what you got, etc

packaging - whether it was good packaging with lots of dampening or worn out boxes

delivery - was it delivered on the promised time or not (period)

billing - whether bill was provided

the ratings should be flexible. right now the whole deal is based on a positive or a negative

lets say I queried for a product the dealer responded within 4 hours and a final quote was made, he then says transfer the payment which I do and then he vanishes, he comes after 3 days and says he has shipped it but does not provide the tracking no after another round of PMs you finally receive the product though instead of 2-3 days it took 7 days. Now how does one rate. I want to give him positive feedback for the deal he was offering but negative on delivery. so next time if someone sees my rating he knows what to expect and if lets say in 2 months time his shipping rating is way off the mark he can be given warnings by the mods to improve or he would be allowed only to open 2-3 threads at max with only 1 product option.
Click to expand...
Nice idea, would love to see this implemented and instead of just +1 or -1, ratings should be given on a scale of 5 (Like we rate video's) on all categories

This way members will know which part of the deal was not up to the mark, and decide accordingly

Closing the market section is not a solution, its just a way out. iTrader ratings is a really good tool to determine how one's deal may end up while dealing with that person

This with some strict guidelines (Dealers should follow TE guidelines, not the other way around) seems a pretty good solution to me.
 
apextwin146 said:
....If they would have given him -ive feedback do u think we would be odering stuff from him ? No

The problem is none of the members here take the iTrust rating seriously or they are scared of the dealers for some reason unknown to me...
Click to expand...
:ashamed: True scenario. But the reason behind it is very simple.

Whenever you give a -ve feedback to a dealer, there's a high probability that he will take it in a very negative sense and will definitely get agitated and show this by leaving a -ve feedback for the customer too!

This unreasonable agitation of dealer usually takes the form of revenge in the following forms:

After purchasing a product online, incase there's anything wrong with it (DOA/RMA/Scratches) or something goes wrong after time, there is an huge worry that if A.S.S. Centre / Distributor does not entertain the complaint, the customer is totaly dependent on the dealer from where he purchased. The dealer has the power to annoy the customer in the current product's A.S.S. even deny the customer of other deals, by simply using 'n' number of excuses and statements.

The day when dealers start respecting the value of negative feedback, things will take a huge positive twist.

I totally agree with the rest of points made by apex.

EDIT: As posted by prashant, detailed rating would be great, example:

Communication about product: +1, 0, -1

Packaging quality: +1, 0, -1

Delivery time, updates and A.S.S.: +1, 0, -1

Total rating = Sum of the three factors: i.e. -3 to 3
 
blr_p said:
Greenhorn ?

:)
Click to expand...
I am proposing a fee which is more of an exit fee rather than an entry fee. Right now, is the fee refundable?

and I'd prefer the fee to be explicit in monetary terms, rather than ( and in addition to) implied, in terms of consequences
 
Status
Not open for further replies.
Top Bottom