well i guess this thread came up too late for me.........i bought the dvd and am having the same probs. One more thing that i have been noticing for the past 3-4 issues is that the DVD is never held in its place. I know the packaging looks nice but whats the use if they cant put the dvd inside properly. When i got my dvd this month i saw scratches all over the dvd. I guess the CHIP method of packaging there dvds is far better.