PC Peripherals Dell RMA/Warranty ?

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Emperor said:
I PM few queries about Dell Warranty to one of our member who arranging DELL GO for monitors and one mail to primeabgb, no one replied in last 12-15 days.

So you can think that there is some problem/issue with Dell Warranty.
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you'll just need the dell order id & monitor serial no. to claim the warranty..

After which they provide you with a "case number",to be mentioned thereon.
 
hmm...just to be sure, i purchased my dell 22" monitor from a nehru place shop. the shopkipper told me that it had 5yr warranty. its even written on the bill. what should i do to claim the warranty (in future;) )
 
Guys!

just got ma replacement monitor this morning..

the backlight bleeding seems the same :(

now it bleeds at the top & bottom..

esp. considering watching movies with black bands on the to p & bottom,it becomes evident.

and there's a mild bluish tint to everything.. :huh:

what am i to do??
 
thetoxicmind said:
Guys!
just got ma replacement monitor this morning..
the backlight bleeding seems worse :(
now it bleeds at the top & bottom..
esp. considering watching movies with black bands on the to p & bottom,it becomes evident.
and there's a mild bluish tint to everything.. :huh:

what am i to do??
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Repeat whole process again, or Just call the Manager and explain him detail, take his dell id and note down the time you call him, damn now dell too :( :@
 
painkiller said:
hmm...just to be sure, i purchased my dell 22" monitor from a nehru place shop. the shopkipper told me that it had 5yr warranty. its even written on the bill. what should i do to claim the warranty (in future;) )
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Caught the shopkeeper if dell didn't hear you :bleh:
 
Emperor said:
Repeat whole process again, or Just call the Manager and explain him detail, take his dell id and note down the time you call him, damn now dell too :( :@
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yeah,guess i have too..

btw,i bought it online,not from a store.

or dunno if i should just stick with this one..

frankly speaking there's some bleeding at the top & bottom but it's not all that bad and the bluish tint seems to have gone..

mtfr. date: mar 2008

dunno if the next one will be free from backlight bleeding..
 
Party Monger said:
Call that guys again and fire his ass off..Just keep going..Ask for a senior..
Get another replacement..
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hey chillax..

i guess i shouldn't have used the work 'severe'..it was just glaring at first..
just ran a few games n movies and it ain't all that bad.toned down the lcd settings too..

i'd just be wasting my time trying out new replacements to get a perfect one.afaik the chances of getting a good panel from dell are 1/7..

these entry level lcds just aren't put together properly..

let's see..if am not fully satisfied by monday,will give the manager a call!
got his direct no...
 
thetoxicmind said:
hey chillax..

i guess i shouldn't have used the work 'severe'..it was just glaring at first..
just ran a few games n movies and it ain't all that bad.toned down the lcd settings too..

i'd just be wasting my time trying out new replacements to get a perfect one.afaik the chances of getting a good panel from dell are 1/7..

these entry level lcds just aren't put together properly..

let's see..if am not fully satisfied by monday,will give the manager a call!
got his direct no...
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Damn,when my monitor was doing just fine..something bad had to happen!
The + & - (up & down) buttons on the monitor have ceased to work out of the blue!!
tried it a couple of times but it's just gone!!!
i just got the new replacement monitor on the 23rd of august and here's a damn problem !

my guess is DELL's gonna make me apply for replacements every year(i have a 5yr wrrnty:ashamed: ) considering the questionable quality of their products !???

have to go thro' the process all over again or call the manager(if i can find his no. :huh: ) ...!

My belief in DELL is diminishing as days go by...
 
UPDATE:

after filing a complaint and having waited for bout 2 days...

i get a REFURBISHED unit when i was sppsd to get a brand new one!! the case/complaint clearly states "BRAND NEW MONITOR".

Of crse i did call them again only to find out that it was a wrong part dispatch! they've addressed the issue and set my case to HIGH PRIORITY!

Meanwhile I informed Dell Logs. about their mistake and waiting for them to pickup the refurbished unit..

So,i'm currently waiting for my new monitor and if there's a problem with availability,they've promised to upgrade me to a higher model..

sure do hope the new one's gonna be aight ! else i'm asking for a compensation.

gotta wait n see what happens.. :(
 
dell support asks for 11 digit order number
but the no printed on my bill is 16 digit.. its def not serial no

billed from Prime ABGB
 
sumedhmumbai said:
dell support asks for 11 digit order number
but the no printed on my bill is 16 digit.. its def not serial no

billed from Prime ABGB
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as far as the monitor goes,u only need the fllg:

ORDER NO. (Printed on the bill/dell tax invoice,usually 6-7 digit)
MONITOR SERIAL NO: (back of your monitor,mostly starts with CN)

if they ask for service tag no. ,jus tell them its a standalone lcd monitor and that they don't come with a service no...
And give them the order no. !
 
hey guys...
what about monitor purchased from TE GO.
no bill or no order number. just monitor came to me... bought it a year ago from raghu. can anyone tell me what to do then ?
 
avi_avadhut said:
hey guys...
what about monitor purchased from TE GO.
no bill or no order number. just monitor came to me... bought it a year ago from raghu. can anyone tell me what to do then ?
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he'll probably have the details you'll require,contact him..
coz u'll definitely need the ORDER ID in lieu of the non-existent SERVICE-TAG.
 
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