michael@dell.com is his email. send all details possible with images
Monitors DELL S2216H Monitor Issue (Backlight Bleeding)
- Thread starter Emperor
- Start date
Can you mention what the issue is?
Your dealer should support you for any issue. Did you let him know you're facing an issue from day 1?
When I bought a Dell monitor from SMC International a few years ago, it arrived with the screen cracked (if I remember correctly). Just a quick PM to them and they instantly arranged for a new replacement.
A lot of people in India, some even here on TE, will unnecessarily RMA stuff just so they have a new piece. This is why manufacturers have started giving refurb replacements to discourage this activity.
I've heard from sources (and perhaps this applies to Dell as well) that people in India are modifying bills/invoices, sometimes with help from their dealer, to reflect a more recent purchase date for warranty. So when they see a really old manufacturing date, they get suspicious. Unfortunately genuine cases like yours get caught.
If any CC rep is unfriendly, escalate the issue and say you would like to speak to his supervisor.
Emperor
Skilled
Crazy_Eddy,
..about your advice to escalate issue to higher level... than I think it didn't make any difference as the lower lever always working under direction of higher ....
I agree due to missus by some manufacturers have started giving refurbished replacements, but the CC person even don't heed my request to send DELL Engineer at my place and let them judge...
He bluntly asked me to keep Photo ID & Invoice Xerox... he didn't even bothered to ask whats the Invoice Date....
After going what you have said my humble request to all DON'T EVERY BUY any DELL products that have 15 days or more old Manufacturing Date on Their Products... so you do not need to fight with them if you really need service with your NEW PURCHASE.
... because if you bought old date product and contact them for WARRANTY than they will 100% suspect you are CHEATER (as you don't have any work but to keep replace product that working fine...) and offer you REFURBISHED .....
...
..about your advice to escalate issue to higher level... than I think it didn't make any difference as the lower lever always working under direction of higher ....
I agree due to missus by some manufacturers have started giving refurbished replacements, but the CC person even don't heed my request to send DELL Engineer at my place and let them judge...
He bluntly asked me to keep Photo ID & Invoice Xerox... he didn't even bothered to ask whats the Invoice Date....
After going what you have said my humble request to all DON'T EVERY BUY any DELL products that have 15 days or more old Manufacturing Date on Their Products... so you do not need to fight with them if you really need service with your NEW PURCHASE.
... because if you bought old date product and contact them for WARRANTY than they will 100% suspect you are CHEATER (as you don't have any work but to keep replace product that working fine...) and offer you REFURBISHED .....
...
What issue do you have with your monitor? If you're seeing a spot, isn't that a dead or a stuck pixel?
ryanrulez4ever
ex-Mod
Can you share a picture of the issue ?
Emperor
Skilled
Crazy & ryan....,
Issue is white SPOT (thumb size) little more brighter than white background of (blank page/word pad etc.) here and there scattered on all over screen (6-8).... It's certainly not dead pixel.
It's more problematic (at least for me) when... I scroll (even scrolling this TE Thread I view same and not happy with...) forum, text page, google search, word documents etc.
Dell S2216H really really BAD MONITOR for TEXT (because of spots in back ground)
about picture I tried 10-15 times, the spot I can see when I enlarge pics on my desktop but other person (3 person confirmed same) are not able to see same on their Monitor.... out of 3 one person visit my place (on my request) and he too agree that he was not able to view same on his (Matte Monitor) but Clearly Visible on/in my monitor (IPS) + in pics too.
I don't' have high-end camera but just mobile cam.... so....
Thanks
Party Monger
Skilled
1) Post pics of the monitor here
2) Escalate the issue with Dell and tell what they say. Use the points that members have said.
3) Contact the dealer and ask him to either replace or ask Dell to replace with a new one. He SHOULD be able to help if he is a dealer.
4) Stop asking people to not buy dell when they are trying to help you.
5) Tell us what happens.
2) Escalate the issue with Dell and tell what they say. Use the points that members have said.
3) Contact the dealer and ask him to either replace or ask Dell to replace with a new one. He SHOULD be able to help if he is a dealer.
4) Stop asking people to not buy dell when they are trying to help you.
5) Tell us what happens.
ryanrulez4ever
ex-Mod
i can arrange help for you only if you show me the issue , my belief is very simple " seeing is believing" until i see it i wont comment on it .... if you dont have a high end camera , im sure you must be having a mobile phone and all mid end cameras these days are atleast 5 MP which is more than enough for the task ,
Emperor
Skilled
Hi,
I don't know if he is dealer or not... I pay him and he provide me ORIGINAL DELL Monitor with Vat Paid Invoice.
Dealer NO MORE interested as the issue is 7 days old and he was asked if DEAD PIXEL than only bring else we don't replace (It's not Dead Pixel so I didn't argue with him). When DELL itself don't care about than what to expect from Dell Dealer (any Dealer too force to follow brand policy if wish to work with)
Whether I ask any one Not To Buy or Buy it will depend on buyers will, I just share my experience.
Please go through start of thread to get update about issue...
Thanks
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Emperor
Skilled
I have 8 MP Samsung Cam and post 4-5 pictures to dell on Twitter and the person who received same KEEP saying that he don't find any issue with Monitor screen (but obvious... DELL is not interested or they know about same in advance and are not in mood to recall or replace).
Dell even not ready to send their Engineer to verify my claim (issue).. isn't it enough to know about Dell India Customer Care?
..DELL just want me to accept refub. monitor and close the issue
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ryanrulez4ever
ex-Mod
wait wait wait , you are contradicting your statements , you are saying that Dell is not ready to send engineer to verify your claim and on other hand you are saying that they are asking you to accept refurb,
Please note even if they give you a refurb, first an engineer will come over and once he confirms that there is an issue is when they will go ahead and issue a replacement
one more thing if you look at warranty clause it clearly says that they will replace it with a certified or a known good part , and it doesnt say anything about a brand new part !
Emperor
Skilled
Hi,
I asked DELL CC to send Engineer to check Monitor and if they found that the issue is there than only I will decide to go with Refub. or not.
If they said that this is DELL IPS MONITOR FEATURE (IPS Technology Limitation) and Present with ALL DELL IPS Monitors than there is no need to change.
In reply Dell CC told me that if Engineer visit me than I HAVE TO ACCEPT refurbished. (Agar Engineer aapke place pe aye to aapko aapka monitor dena hi hoga aur refurbsihed accept karna he hoga, aap mana nahin kar sakte).
Please forward me Dell India Warranty Page Link/URL? (Does it mean that if a Monitor is NOT PREFECT from time it's OUT OF BOX than DELL will OFFER REFURBISHED in place of your BRAND NEW UNUSED MONITOR ... Right? .. and you MUST ACCEPT it HAPPILY)
Thanks
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Emperor
Skilled
"Does it mean that if a Monitor is NOT PREFECT from time it's OUT OF BOX than DELL will OFFER REFURBISHED in place of your BRAND NEW UNUSED MONITOR ... Right? .. and you MUST ACCEPT it HAPPILY"
Emperor
Skilled
Check below image posted at Amazon.in here, by user Santosh on 23 April 2016, I'm facing same issue... he too found various pressure mark, I also found 6-8 such marks, consider how hard it to be to use monitor with such issue... from day one...
[DOUBLEPOST=1463223642][/DOUBLEPOST]This is my Dell S2216H (issue highlighted images)
[DOUBLEPOST=1463226178][/DOUBLEPOST]@puns @Crazy_Eddy @Party Monger @ryanrulez4ever
I hope all of you got the issue ...
[DOUBLEPOST=1463223642][/DOUBLEPOST]This is my Dell S2216H (issue highlighted images)[DOUBLEPOST=1463226178][/DOUBLEPOST]@puns @Crazy_Eddy @Party Monger @ryanrulez4ever I hope all of you got the issue ...
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ryanrulez4ever
ex-Mod
Check below image posted at Amazon.in here, by user Santosh on 23 April 2016, I'm facing same issue... he too found various pressure mark, I also found 6-8 such marks, consider how hard it to be to use monitor with such issue... from day one...
I hope all of you got the issue ...
That is called backlit bleeding, even my monitor worth 74k has it , it is an issue with most IPS panels out there
Sounds right. The replacements that Dell does directly will be refurbished only. Since your monitor is brand new and has problems from the start, you should get a new monitor from the seller. Tell them that you are going to take both Dell and seller to consumer court if they don't replace your monitor with brand new.
Ok.. I didn't see the photos before I made the post above. I am not sure you would get a replacement for it from the seller. As ryan said, it looks like back light bleed which is pretty common with LCD displays unless you are spending 80k+ on a high end professional grade display and even those sometimes have the issue. Even if you get a replacement be it brand new or refurbished, it can have better or worse back light bleed than this one depending on your luck.
Unless its severe, I would suggest not going for a replacement at all.
Just to add, like ryan, my 40k+ Dell U2711 too has a bit of back light bleed near the edges though its considerably less than what most others had on this model.
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Emperor
Skilled
Hi rakesh_ic,
I'm not tech person nor expert, so I don't know how to test backlight bleeding.
I took this video help and didn't find any spot/pressure mark etc... but found screen is glowing. (is Glowing Screen while watching this Video is Defect or normal with IPS Panel?)
@ryanrulez4ever @Lord Nemesis .. so the issue, what I'm facing, is IPS Technologies Shortfall and are there with 90% monitors than are you suggesting me to close the matter (and to change this Thread Title)?
Please suggest,
Thanks
rakesh_ic
ex-Mod
May I know if its glowing at the spots that you think there is a lot more light as you were suggesting? The bleed appears as if there is a much lighter darkness on the spot of the bleed than others. Thats quite common with IPS panels. If you think you can move along with what you have (ofcourse the bleed and nothing else), then I guess thats it. But if you still wanna continue challenging this with the seller or the manufacturer, you can go ahead but that doesnt guarantee and bleedless screen even if you get a brand new sealed one.Hi rakesh_ic,
I'm not tech person nor expert, so I don't know how to test backlight bleeding.
I took this video help and didn't find any spot/pressure mark etc... but found screen is glowing. (is Glowing Screen while watching this Video is Defect or normal with IPS Panel?)
@ryanrulez4ever @Lord Nemesis .. so the issue, what I'm facing, is IPS Technologies Shortfall and are there with 90% monitors than are you suggesting me to close the matter (and to change this Thread Title)?
Please suggest,
Thanks