Laptops Disgraceful truth of hp laptops and hp services

@naga - he just said it right.... go for other non-affiliated repair centres ...service centre guys are not GOD.....and sumtyms u can get it repaired from outside for very less

@kamal27 - what was the laptop model??

HP's service is just average and quite notorious world over for MISHANDLING THE NVIDIA PROBLEM

Read here "HP Ignoring Nvidia Chipset Problems?"

http://www.tomshardware.com/news/HP-Having-Nvidia-Chipset-Issues,7669.html"

I had exactly the same experience which i have written it here

http://h30434.www3.hp.com/psg/board/message?board.id=Display&message.id=5990
 
delguy19 said:
Hey man you talking like this about hp you know how many of urs friends are still using hp from last so many years and its still working fine. same laptop your friend bought when you were doing engg and that laptop still working fine. I have nothing to do with hp but when on public fourms better tell truth and go beyond personal issues with brand. in case you think who i am and how i know all this check ur pm so that you wont be having dobut about me knowing u so well.
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No they havent been using HP since past 3-4 yrs (1 immediately shifted to toshiba then macbook, other purchased Dell).. Anyways, im just talking about Hp pavillion Dv series. Edited my post. :) Also, ive got no issues with Hp dude. My bro has one n its been working decently since 4yrs. But its not Hp pavillion dvxxxx, so im not talking about it. n by saying "Dont buy HP ATM", i did mean At The Moment."

And i do agree with Naga, This can happen to Any Brand.

--

OT/On-T: Can we use any other mobo on a Hp Dv 6xxx series laptop?
 
This is nothing new... and not only computers all general electronics have the same tendency to conk off after a given period that is called as "warranty"... That is why they offer it in the first place :D Anyway coming to the topic... you said in the OP first line was a brand new laptop and in the last para you said its hardly 1 yr 6 months old... am a little confused here... coz going at the current rate of the new stuff getting churned out your PC is passe in 6 months... hard but raw truth... :(

Regarding laptops its always better to renew the warranty of else live in fear..
 
As many have said, its luck of the draw.

Actually in terms of built quality, HP was far ahead of its competitors couple of years back. And even today their DV serious built quality is top notch when you compare it to some other brands like Acer and even Dell studio.

I own a Studio 15, Acer Timeline and HP DV2500t which is now 2 years old ( bought from USA with 3 years extended international warranty ). And I always take HP with me on the move most of the times and it havent let me down in 2 years. Still looks and works as it was on the day 1.

And its not a secret that genuine service costs a lot of money after warranty. Motherboard is heart of the laptop, it is bound to cost a lot of money to replace and that through from official service centre.

This is where company makes a real profit. These days their margins while making a sale are slim. They make profit mostly on accessories, extended warranty and paid service. Thats the fact of this industry and its same with all brands. I have actually had more than decent experience with HP service who promptly gave me replacement charger which was damaged by mains power surge and short ckt when I was holidaying in goa.

Always take extra warranty option if you plan to use your laptop for long period of time. Its cheaper in the beginning than getting it repaired later.

Also as suggested you can try any one of the countless repair shops. Your mobo might not even need replacement and just replacing few ICs would do the trick. A company wont spend their resources and time of their employees for out of warranty cheap service. Thats the reason laptop service industry is thriving.
 
Shripad said:
Always take extra warranty option if you plan to use your laptop for long period of time. Its cheaper in the beginning than getting it repaired later.
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Not so long ago extended warranty was a con, the quality of the product would easily last 3-5 years, so why give the store your extra money for something unlikely to happen.

I'm amazed to read that spending Rs.65,000 on a laptop results in it dead in little over a year. I'm still using a 8 yr-old laptop for the web, its been on several years now, not a single problem. This is an IBM thinkpad and it was a refurbished one when i bought it in the US.

They dont do those anymore, now its Lenovo. had the chance to pickup a T(or is it R-44) last year but skipped it thinking if i have any problems here then i'm sunk. Thinkpad for me was always the gold standard when it came to laptops. I dont care about looks just reliability as thats what i care about.

So, given the answers in this thread is there any brand one can buy and expect it to work 3-5 years without hassles, thats been the standard for a laptop for a long time :(

Laptops used to be for road warriors, robust, does not mean you can drop it down the stairs and expect it to work but i dont think the OP abused his machine in any way.
 
The only think i m unable to digest is a person ready to spend 65k on laptop...than why doesnt he shelve 5-10k extra to make the warranty couple or 3 yrs time

even 65k to buy a lappy is for ppl having deep pocket i guess..even now

Dude best stuff is go to third party for change.....companies always charge bomb......
I have canon printer aio(except fax).....which cost me 3.5k....but if i buy just the black cartridge it cost 30% of the AIo cost 1k ard...so its plain logic...they want to earn through other route
 
blr_p said:
Not so long ago extended warranty was a con, the quality of the product would easily last 3-5 years, so why give the store your extra money for something unlikely to happen.

I'm amazed to read that spending Rs.65,000 on a laptop results in it dead in little over a year. I'm still using a 8 yr-old laptop for the web, its been on several years now, not a single problem. This is an IBM thinkpad and it was a refurbished one when i bought it in the US.

They dont do those anymore, now its Lenovo. had the chance to pickup a T(or is it R-44) last year but skipped it thinking if i have any problems here then i'm sunk. Thinkpad for me was always the gold standard when it came to laptops. I dont care about looks just reliability as thats what i care about.

So, given the answers in this thread is there any brand one can buy and expect it to work 3-5 years without hassles, thats been the standard for a laptop for a long time :(

Laptops used to be for road warriors, robust, does not mean you can drop it down the stairs and expect it to work but i dont think the OP abused his machine in any way.
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Who says thats still not the case??

See the amount of premium we used to pay for laptops in past was astronomical compared to desktops of those days. You get a lot more for 65k today than what you could get in past.

Now, laptops are affordable and we still get good ones.

The market penetration has increased and you see more complains as there are more users with laptops and access to internet to rant about it.

Laptops used to be bulky, unattractive, costly, slow, expensive. Thats not the case anymore. So you dont get those metal bricks anymore.

Now you get standard 1 year warranty. That does not mean product is meant to only last for 1 year. you get same product with same built quality regardless the warranty you opt for. Company is just trying to minimize its expense to offer extra warranty service which does cost a company. And now as market is competitive, it helps them to keep prices down.

You want more? You pay for it. Its that simple. There is no place for out of bound expectations any more in the competitive world.

And you do get products like Aluminium Macbook, but there also you pay the price for quality.
 
There is no place for out of bound expectations any more in the competitive world.
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Well, thats the point of his rant.

The HP conked out after the warranty expired. Now if this was any other product then the standard boiler plate reply which we see in this thread applies.

But is it crazy to expect an HP to last over a year ? Bad luck i read some say.

Can anyone tell me what end his laptop is, low, midrange ?

The price tells me its in the midrange. For the price paid i think this is serious bad luck. Whats baffling is that it does not follow the std bath tub curve, you expect it to fail with the first 6 months not after a year. Unless the OP abused his machine in some way its strange.

And you dont need require a macbook to get good quality. I've been on windows since the mid 90s. Never have i heard a story like this one, that too with a brand new unit.
 
I'm not getting what you are trying to say. Are you saying all IBMs were trouble free and lasted as long as yours did? Obviously not, otherwise they wouldn't have had a service division. And if you're saying all HP lappies fail after 1 year, lol !
 
Any midrange laptop ought to last more than a year ?

If it fails within warranty its replaced or repaired, as that takes care of the bath tub curve.

This is assuming normal wear & tear and operation under the specs.
 
Like I said, its just bad luck. Move on.

I myself use HP Dv series. And it has been working flawlessly ever since I bought it in July 2007. Even my sis uses HP DV4 bought last year and I bought that for her simply because I have more faith in HP's built quality over some others for rough use.

Things die, service in most non metro locations is a problem for almost all brands.

I would still suggest the DV series to people. I have been using Dell and HP for long period of time and lately I am loosing faith in Dell quality . The studio 15 feels cheap and not as sturdy. But it was cheap and thats why I bought it as simple work laptop which stays on the desk and opted for complete cover warranty. ( I dont trust my dog :p )

All my DV series laptops were purchased from US, but I highly doubt there will be any quality difference between the laptops available here and the one sold in US as obviously it will be from same OEM.
 
well the fact and the matter is most people buy hps and get thr mobos kaput in just 2years, well you have other brand laptops which nearly last you anything between 4-5 yrs then y not hp? my hps mobo got kaput recently and it was 3 yrs old, and as all are saying i rejected the qoute of 23k :) mobo replacment charges and moved on, but this really disapoints me big time, at the same time cautions me, extended warranty is definately one option and then if something happens check out local shops for repairs etc but then thats again very risky, in all of this i think the brand looses big time, accept it or not but thr post sales services are good to the point of diagnosis but they wld never end up doing a component level repair, and that sucks (well its how all co are, they wont do component level repairs), well so onus is on u, one has to take chances or/and move on, but when i personally look back i would never ever recommend hps to anyone, so who looses the brand, the bottom line is if you really want to excel in something give out the best quality to the customers or else loose out on them, thats what is happening, dell is gaining its ground in personal computing space and i guess there post sales services are top notch, guess hp should learn something from dell.
 
saurabhnarula said:
well the fact and the matter is most people buy hps and get thr mobos kaput in just 2years, well you have other brand laptops which nearly last you anything between 4-5 yrs then y not hp? my hps mobo got kaput recently and it was 3 yrs old, and as all are saying i rejected the qoute of 23k :) mobo replacment charges and moved on, but this really disapoints me big time, at the same time cautions me, extended warranty is definately one option and then if something happens check out local shops for repairs etc but then thats again very risky, in all of this i think the brand looses big time, accept it or not but thr post sales services are good to the point of diagnosis but they wld never end up doing a component level repair, and that sucks (well its how all co are, they wont do component level repairs), well so onus is on u, one has to take chances or/and move on, but when i personally look back i would never ever recommend hps to anyone, so who looses the brand, the bottom line is if you really want to excel in something give out the best quality to the customers or else loose out on them, thats what is happening, dell is gaining its ground in personal computing space and i guess there post sales services are top notch, guess hp should learn something from dell.
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Well nice story man but dell is loosing big time and they suck in everytime. ask anyone about there new crap overrated studio15 and xps and search with the issues of studio 15 and xps you come to know who is doing good. I have sent my 3 laptop back in 2 month to dell. and they accept and refund whole amount reason they shipped crap stuff which was dead on arrival.

dell customer care sucks big time now a days people like jinsi and john who simply abuse customer over the phone line and say they will not do anything complain where ever you want to..

so please explain me how its good. and its not just about me seach online about issues and cases with new dell laptops you come to know. what they are upto

I never was a fan of hp. I always used dell but since i have seen my friends using dv 1015tx damm up 24X7 from last 9 months no issues played all bloody games. its not about one i have many friends using same series and few are using new one with 4650.

It all about who is doing well right now at present.

The maker of this thread is seems in no mind he want company to take responsiblity of the stuff after warranty lol lol lol no one will do it nor they are bound to do so. so grow up
 
saurabhnarula said:
well the fact and the matter is most people buy hps and get thr mobos kaput in just 2years, well you have other brand laptops which nearly last you anything between 4-5 yrs then y not hp?
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Exactly my point, why not HP ?

If their mobos conk out after 1-2 yrs, they are not worth it.

saurabhnarula said:
my hps mobo got kaput recently and it was 3 yrs old, and as all are saying i rejected the qoute of 23k :) mobo replacment charges and moved on, but this really disapoints me big time, at the same time cautions me, extended warranty is definately one option
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What if you went with another more reliable brand ?

I dont think extended warranty is good, its saying that the product ain't reliable past its warranty period. This is not simple HD failure we are talking about but core component of the machine.
saurabhnarula said:
i think the brand looses big time, accept it or not but thr post sales services are good to the point of diagnosis but they wld never end up doing a component level repair, and that sucks (well its how all co are, they wont do component level repairs), well so onus is on u, one has to take chances or/and move on.
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Component in question here is the main item :(
saurabhnarula said:
but when i personally look back i would never ever recommend hps to anyone
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Yep.
saurabhnarula said:
so who looses the brand, the bottom line is if you really want to excel in something give out the best quality to the customers or else loose out on them, thats what is happening, dell is gaining its ground in personal computing space and i guess there post sales services are top notch, guess hp should learn something from dell.
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i'd say make a product that does not lose its core component shortly after warranty expires. Memory, HDs, extension cards these can be replaced for a reasonable cost not the mobo. If thats the achilles heel of this product it deserves to dissapear from the market.
 
blr_p said:
Exactly my point, why not HP ?

If their mobos conk out after 1-2 yrs, they are not worth it.

What if you went with another more reliable brand ?

I dont think extended warranty is good, its saying that the product ain't reliable past its warranty period. This is not simple HD failure we are talking about but core component of the machine.
Component in question here is the main item :(
Yep.
i'd say make a product that does not lose its core component shortly after warranty expires. Memory, HDs, extension cards these can be replaced for a reasonable cost not the mobo. If thats the achilles heel of this product it deserves to dissapear from the market.
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Well said man.
 
delguy19 said:
Well nice story man but dell is loosing big time and they suck in everytime. ask anyone about there new crap overrated studio15 and xps and search with the issues of studio 15 and xps you come to know who is doing good. I have sent my 3 laptop back in 2 month to dell. and they accept and refund whole amount reason they shipped crap stuff which was dead on arrival.

dell customer care sucks big time now a days people like jinsi and john who simply abuse customer over the phone line and say they will not do anything complain where ever you want to..

so please explain me how its good. and its not just about me seach online about issues and cases with new dell laptops you come to know. what they are upto

I never was a fan of hp. I always used dell but since i have seen my friends using dv 1015tx damm up 24X7 from last 9 months no issues played all bloody games. its not about one i have many friends using same series and few are using new one with 4650.

It all about who is doing well right now at present.

The maker of this thread is seems in no mind he want company to take responsiblity of the stuff after warranty lol lol lol no one will do it nor they are bound to do so. so grow up
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what i said was more from my experiences, i would not go by search results or something i would rather go by my experiences, i have been seeing the trend, atleast more n more people are leaning towards dell (going by my friends circle) i have been using dell latitude series laptop at my work place n i must say they performed flawlessly, i guess thrs no point in debating on how dell performs in corporate circuilts, but gaining ground and eating market share which was once dominated by likes of hp/compaq/acer is a big achievment, they hav a long way to go n i guess hps got a stand up n accept the fact that they hav now some serious quality issues, m no fan of these, m just tellin my story (as you said), one has to learn from the other n thats they way to go, be it these co or your learnings in your life.
when i was choosing the ones, i still remember i had overlooked dells at that time, way back 3 yrs, that time they had serious issues with thr batteries etc getting exploded, that thing worked against them, they hav come a long way, but hps disapoints me big time, i go the service centre n they send me qoute after 2 weeks, without explaining what went wrong in motherboard, i dont even say if they inspected the whole properly, guess if they know laptops not booting up etc, no display then it means the motherbaord has a problem, end of the story, n 23k for replacing a motherbaord, well u are indirectly saying dump your laptop n buy a new one
 
saurabhnarula said:
what i said was more from my experiences, i would not go by search results or something i would rather go by my experiences, i have been seeing the trend, atleast more n more people are leaning towards dell (going by my friends circle) i have been using dell latitude series laptop at my work place n i must say they performed flawlessly, i guess thrs no point in debating on how dell performs in corporate circuilts, but gaining ground and eating market share which was once dominated by likes of hp/compaq/acer is a big achievment, they hav a long way to go n i guess hps got a stand up n accept the fact that they hav now some serious quality issues, m no fan of these, m just tellin my story (as you said), one has to learn from the other n thats they way to go, be it these co or your learnings in your life.
when i was choosing the ones, i still remember i had overlooked dells at that time, way back 3 yrs, that time they had serious issues with thr batteries etc getting exploded, that thing worked against them, they hav come a long way, but hps disapoints me big time, i go the service centre n they send me qoute after 2 weeks, without explaining what went wrong in motherboard, i dont even say if they inspected the whole properly, guess if they know laptops not booting up etc, no display then it means the motherbaord has a problem, end of the story, n 23k for replacing a motherbaord, well u are indirectly saying dump your laptop n buy a new one
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Well why on the hell when we talk about dell its end to latitude. well i my self said on many threads my latitude works for 3 yrs and then i sold it and its still working. i said in my previous post dell was good and no more good with current series like xps 16 and studio 15 both are full of mess. so please keep aside latitude. Reason no one here buying or asking for latitude cos its for diff needs and here people more concern about one with gaming stuff and thats where dell sucks big time in current series.
 
Shripad said:
Like I said, its just bad luck. Move on.

I myself use HP Dv series. And it has been working flawlessly ever since I bought it in July 2007. Even my sis uses HP DV4 bought last year and I bought that for her simply because I have more faith in HP's built quality over some others for rough use.

Things die, service in most non metro locations is a problem for almost all brands.

I would still suggest the DV series to people. I have been using Dell and HP for long period of time and lately I am loosing faith in Dell quality . The studio 15 feels cheap and not as sturdy. But it was cheap and thats why I bought it as simple work laptop which stays on the desk and opted for complete cover warranty. ( I dont trust my dog :p )

All my DV series laptops were purchased from US, but I highly doubt there will be any quality difference between the laptops available here and the one sold in US as obviously it will be from same OEM.
Click to expand...

Most of the problem with DV series seems to be the ones with nVidia chip. The news was kept bit covered but there are large number of people affected. The problem was not alone with HP but others as well due to the nVidia chip failure.

NVIDIA Provides Second Quarter Fiscal 2009 Business Update

There is some interesting analysis and info on this page:

HP Lies: The nVidia Defect

Was personally planning to get HP after having horrible problems with Dell. Now I am doubtful if I should buy a laptop...lol

I wish laptop could be assembled like computers :no:
 
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