EH just agreed for a full refund. Thank you @Ir0nMerc and @n1r0 for helping out get this refund.
I am adding below how things went in chronological order which is an explanation I owe
13 Feb: Order placed on EH
17 Feb: I received the order and immediately after I received the order, I unpacked package to connect card to my PC but saw that it only had 2 output ports while I needed 3. I called EH support team and below is a transcript of the conversation from my memory.
Call answered
EH Support: EH
Me: I ordered an RX6600 few days ago and I see it only has 2 video output ports when I needed 4 ports. Can I get another card, I have already opened the manufacturer box. (at this point I was asking for another model because I thought I had ordered a wrong model and this was completely my fault)
EH Support: No No No No No No......
Me: (after a pause of few seconds, and, not knowing how to respond) Thank you
Call end
17 Feb: Not knowing what else could be done, I posted sale thread immediately after the conversation with EH support above
22 Feb: Based on the comment by
@Ir0nMerc for which I am thankful, I follow up to first verify if the card should have 4 ports and then began gathering any evidence that could help me get a refund
23 Feb: After providing images of their webpage showing incorrect specs, and reminding my call which was under 72 hours from the time of delivery, and discussion with EH support and then their dedicated technical team multiple times, EH agreed for a full refund.
The good:
> The help I received here on TE
> Considering the reason for my replacement/refund request was unclear, I feel that EH relaxed their Terms and conditions for a refund. So, good on EH
> I learnt my lesson that I should probably ask for help instead of jumping to conclusion which could have damaging results
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EDIT:
I also have bow down to the moderators who I think created this thread on my behalf which I just realized.
Everything sorted now. Thank you again.
