Storage Solutions Errors with RMA'd Seagate drive

Status
Not open for further replies.
6

6pack

Northstar
I got a brand new seagate 500gb hdd after i had sent my old 500gb drive for rma. opened the pack and attached it to the pc. HDTune shows this helth status for a new drive :S



this screenie from everest ultimate edition



is it going to be kaput in a month or so?

should i rma it now or wait for it to die? seems like seagate's drives r really scrap now!:@

edit: if u notice the seek error rate has increased in the time the took the second (everest) screenshot, and it still increasing as i write this post :@ brand new hdd having head alignment probs :@
 
hmm! will chk and let u know! removed it from the system at present.

edit: what i cant figure out is this - seek error rate r increasing even when the hdd is empty :S i haven't written anything to it yet. what is it seeking? empty blocks?
 
Download Seatools from Seagate and check from that.. when you send it for RMA thats what they'll check if its ok, they just keep yours and send another one! you won't get your drive back, but others who had some other probs but passed the seatools test.. go for a long test on seatools..if your drive is still in production (most probably is) you might get a new one as well.
 
  • Like
Reactions: 1 person
I think its yellow because HDTune cant interpret the Smart info.
Most manufacturers have their own implementation of SMART, the best method is to use the HD manufacturers software in determining HD health.
 
blr_p said:
Is that enough for a RMA tho ?

What does a surface scan reveal, using the vendor's disk check.
Click to expand...

sri_rng said:
Download Seatools from Seagate and check from that..
Click to expand...

checked with the seatools disk! comes up clean in both short and long test.
Another Q: does raw read error rate gets cloned from one disk to another? :ashamed:
i cloned my old 40gb hdd to this new 500gb hdd and seems that the new hdd got raw read error which was not there previously. but that error was present on old hdd :S
 
6pack said:
edit: if u notice the seek error rate has increased in the time the took the second (everest) screenshot
Click to expand...

Looking closely at those pics i can't see any diff in seek error rate, apart from column aligment.
 
I faced 3 times problem with sata hdd, i am reporting this after trying with all available data & power cables, i found only with sata. 2 Times i found sealed hdds problem, i not sure about problem with seagate or power & data cables. But sames cables working fine with westren digital. One thing I i found seagate is working fine with good brand smps.
 
blr_p said:
Looking closely at those pics i can't see any diff in seek error rate, apart from column aligment.
Click to expand...


newer screenshot - see the figs :S
gcbeldar said:
I faced 3 times problem with sata hdd, i am reporting this after trying with all available data & power cables, i found only with sata. 2 Times i found sealed hdds problem, i not sure about problem with seagate or power & data cables. But sames cables working fine with westren digital. One thing I i found seagate is working fine with good brand smps.
Click to expand...

yup my wd hdd works fine. only seagate has probs. and smps is zebby 400w.
 
if i change the smps will these symptoms go away? :huh:
would like to confirm before putting 4-6k on a branded psu like corsair or coolermaster :ashamed:
 
Once Even I got a dead HDD it was brand new & sealed pack, so thought the mobo or the PSU was the cause and after testing it on two machines i came to know the HDD was dead , i gave it back to the vendor and got a replacement on the spot.............
 
  • Like
Reactions: 1 person
Thing is he has run the seatools tests and its come out fine. I doubt you can get an RMA in this case.

It's still not clear where exactly then, the problem is.
 
blr_p said:
What are we supposed to be looking at here ??
Click to expand...

Look at
1 - raw read error rate
2 - seek error rate
3 - hardware ecc recovered

compare it with the first post screenshot 1 when hdd power on time was 0 hrs.
now compare it with the latest post when hdd power on time is 14 hrs.
see anything diff in the nos?

fyi - if u want to know what those smart values mean:
Read Error Rate - Indicates the rate of hardware read errors that occurred when reading data from a disk surface. Any number indicates a problem with either disk surface or read/write heads. (ideally should be 0)

Seek Error Rate - Rate of seek errors of the magnetic heads. If there is a failure in the mechanical positioning system, a servo damage or a thermal widening of the hard disk, seek errors arise. More seek errors indicates a worsening condition of a disk surface and the mechanical subsystem.

Hardware ECC Recovered - Time between ECC-corrected errors.

and main point:
Spin Retry Count - Count of retry of spin start attempts. This attribute stores a total count of the spin start attempts to reach the fully operational speed (under the condition that the first attempt was unsuccessful). An increase of this attribute value is a sign of problems in the hard disk mechanical subsystem.

source: Self-Monitoring, Analysis, and Reporting Technology - Wikipedia, the free encyclopedia

in short the drive is dying quite fast with every hour it is being kept on :@
most probably in two three weeks time it will crash.
 
6pack said:
Look at
1 - raw read error rate
2 - seek error rate
3 - hardware ecc recovered
Click to expand...

It would have been a lot easier if you wrote down the values like so....

raw read error rate 100-->110
seek error rate 100 (unchanged)
hardware ecc 66-->72

assuming im supposed to be looking at 'Curent' values ?

6pack said:
fyi - if u want to know what those smart values mean:
Read Error Rate - Indicates the rate of hardware read errors that occurred when reading data from a disk surface. Any number indicates a problem with either disk surface or read/write heads. (ideally should be 0)
Click to expand...
What's the max for this ? yours went from 100-->110

6pack said:
Seek Error Rate - Rate of seek errors of the magnetic heads. If there is a failure in the mechanical positioning system, a servo damage or a thermal widening of the hard disk, seek errors arise. More seek errors indicates a worsening condition of a disk surface and the mechanical subsystem.
Click to expand...

Again vague...what are the limits here ?

yours is not changed.
6pack said:
Hardware ECC Recovered - Time between ECC-corrected errors.

and main point:
Spin Retry Count - Count of retry of spin start attempts. This attribute stores a total count of the spin start attempts to reach the fully operational speed (under the condition that the first attempt was unsuccessful). An increase of this attribute value is a sign of problems in the hard disk mechanical subsystem.
source: Self-Monitoring, Analysis, and Reporting Technology - Wikipedia, the free encyclopedia
Click to expand...

66-72 (?)

We don't really have any idea what these figures mean at all do we :)

6pack said:
in short the drive is dying quite fast with every hour it is being kept on :@
most probably in two three weeks time it will crash.
Click to expand...

Are you willing to test this assertion ?

once the drive dies (if at all) then you have valid grounds for an RMA :hap2:
 
Poster above has linked to speedfan's site which is a free utility you can download here.

go to the S.M.A.R.T. tab, select your drive and there should be a wide button below that says

'Perform an in-depth online analysis of this drive"

which you press. It will then do its test and post a report on the web which you can link to here for all to see.

Using the link above (very helpful btw), lets interpret these values again from the latest pic.

raw read error rate
Current is 111, threshold is 6(!), iow a long way before it drops so low.

seek error rate
current is 100, threshold is 30(!), also a long way from failure.

hardware ecc
curent is 72, threshold is 0(!), which means its only there FYI, the data value shows how many times this was done, not sure what it means if anything.

In fact comparing your current values against their thresholds and i can't find a single one that is remotely near.

So i will gues that your drive will come back with a report saying fitness & performance @90% or better.
 
Status
Not open for further replies.
Top Bottom