anandkrishnantc
Adept
Hello everyone,
I am seeing may people are complaining about excess billing / billing between 2:00hrs and 8:00 hrs. As I was also a victim of the same, I am writing this. Please understand that there is a technical error at BSNL side. There is no use trying to fix that. So focus on our issue.
If you see your usage during night (between 2 and 8 am) has been billed, then take a printout of the screen shot , mark it clearly and send along with a letter in official format with all your details like user name, phone number, scheme, account number (which is shown in usage checking page)(use the url: BSNL Portal!!) to concerned customer relations officer (check which one for your area by calling 1500). For better result send by registered post or courier which gives you acknowledgement.
Even if you get the bill, dont panic. Give some for the officer to verify your usage(This may be a couple of weeks maximum). If you are so anxious, can pay a visit at his office and make sure that he got his letter.
In my case, the customer relations officer requested a report from NIB (National Internet backbone) regarding my usage and the bill and has been corrected. After correcting, you can go to any customer care centre, and get a duplicate bill.
And most important thing is always restart your modem after 2 am without fail. Otherwise your are again in soup. If you dont know how to setup automatic restart of modem, then let me know.
And dont change to unlimited plan. Its damn slow. stick to 500 C or 500 plan. Money always important during this time.
I am seeing may people are complaining about excess billing / billing between 2:00hrs and 8:00 hrs. As I was also a victim of the same, I am writing this. Please understand that there is a technical error at BSNL side. There is no use trying to fix that. So focus on our issue.
If you see your usage during night (between 2 and 8 am) has been billed, then take a printout of the screen shot , mark it clearly and send along with a letter in official format with all your details like user name, phone number, scheme, account number (which is shown in usage checking page)(use the url: BSNL Portal!!) to concerned customer relations officer (check which one for your area by calling 1500). For better result send by registered post or courier which gives you acknowledgement.
Even if you get the bill, dont panic. Give some for the officer to verify your usage(This may be a couple of weeks maximum). If you are so anxious, can pay a visit at his office and make sure that he got his letter.
In my case, the customer relations officer requested a report from NIB (National Internet backbone) regarding my usage and the bill and has been corrected. After correcting, you can go to any customer care centre, and get a duplicate bill.
And most important thing is always restart your modem after 2 am without fail. Otherwise your are again in soup. If you dont know how to setup automatic restart of modem, then let me know.
And dont change to unlimited plan. Its damn slow. stick to 500 C or 500 plan. Money always important during this time.
