Fraud happened please suggest

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nRiTeCh said:
And for every online transaction we get an OTP on our cell so here as well no luck
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Not really. If the transaction is done in an international website, out of the purview of RBI, there is no second factor authentication required.
 
Oh I see. Thanks for the clarifications. Glad we blocked it.

Also we didnt block Internet banking I hope it is ok as the fraudster doesnt know login id/pw and as per my knowledge revealing card cvv/card no/expiry year may have no effect once the card is already blocked.

Can we now directly run to the bank and specify the mentioned reasons for getting a new replacement card rather than going the police way?

My good friends suggested these trick:
1) We thought card was lost so we immediately blocked it. Later on we found it so no question of any police case. So issue us a new card.

2) That one of our relatives played a prank with us & he had all the details and we warned him and dont wish to register any police case. So issue us a new card.
 
Dad's friend lost 20k in similar fashion.
In this case, his son gave away the card details as the caller was very accurate with card's expiry date.
The caller made a convincing story that they need details for renewing the card.

The friend had some connections and went to commissioners office in Bandra.
The funny story was that he was in a queue of 3-4 people who had come to file such online transaction fraud cases.
A lady in the queue lost 3 lakhs.
Modus operandi in this case : Man is jittering inside an atm and says that his card isn't working.Money isn't coming out.Can I try your card to test?
Lady agrees and gives away the debit card to test. The conman replaced the card with a fake one and the lady did not notice it till she reached home.
Till then 3 lakhs had vanished from her account.
 
Arv90 said:
A lady in the queue lost 3 lakhs.
Modus operandi in this case : Man is jittering inside an atm and says that his card isn't working.Money isn't coming out.Can I try your card to test?
Lady agrees and gives away the debit card to test. The conman replaced the card with a fake one and the lady did not notice it till she reached home.
Till then 3 lakhs had vanished from her account.
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3 lac in 24 hours really which DC was it that has POS plus ATM limit of 3 lac ?
 
nRiTeCh said:
Lol...ya. ATM limit is just 40k/day. For 3lacs you need titanium credit card or something.
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From the whole discussion of this thread, I believe you too have almost no knowledge of banking systems. (No intention to hurt your feelings).
My Standard Chartered debit card given with my salary account allows me to draw 3lacs per day from any ATM. There are other such banks/cards too. 3 lacs per day is the limit set by RBI.
Also you will not have such huge cash withdrawal limit on your credit card unless you have a huge annual income.
 
I got no idea so thanks for educating. The last time I withdrew was 40k and I needed 60k but atm gave error that my max withdrawal limit has been reached. So it may be per atm 40k/day or something. Regularly I dont withdraw more than 15-20k at one go.
 
Some ATMs have a limit of dispensing 40 notes at one time. So, if they have 500 rs notes you'll get 20K, for 40K for 1000 rs notes. Once an ATM ran out of 500 & 1000 rs notes. So, I got max 4K.
 
pauldmps said:
I believe you too have almost no knowledge of banking systems.
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At times its not about knowledge.
As someone said, even educated people fall prey to such tricks.
People forget that there are smarter and cunning people in the world prying to make fortune out of others' sweat.
It applies to all strata of life , be it politics, or your very own workplaces.

Its just being cautious when it comes to what I own. I am responsible for the safety of my assets.Precaution can avoid regrets.

We all commit blunders.
I still remember the 2-3 hours of anguishing moments when I misplaced a blank signed cheque a few months back.
Being my salary account, I transferred 2 lakhs from the account to another in those 2 hours to be safe .
Called the bank to cancel the cheque.
Later found the cheque in my own house.

Make sure you follow your credit card everywhere it goes be it a petrol pump or a shopping mall.
For a stranger,it won't take more than 15 seconds to memorize 16 digits on a card.
For credit cards, risk mitigation is low.So carry 1 credit card with lower limit for daily transactions.Even if details are leaked, risk is low.
Debit card should be the last to come out from a wallet while making any transaction.
I carry a single debit card in my wallet that too for ATM withdrawals.
 
General rule of thumb no bank will ever call you and ask for card details never ever
My mom once got this call long back , from a person claiming to be SbI employee to investigate our CC card unauthorized transactions. But some how miraculously her call was disconnected due to low battery and no damage was caused
 
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Getting a replacement card doesn't require a police case. It can be simply, " I lost my card, can you please issue me a new one?" The reason most probably your bank said go to the police is because of the fraud story you told them. You can imagine how many calls they will be getting like this, genuine and frauds too. One of the easier ways to lessen the herd of people asking transfers be reversed (fraudulent or mistaken) is to tell them to approach the police.

Additionally, while unfortunate, there is no chance of getting the money back, unless of course you can prove the bank did not play its role correctly which could mean that there was no 2factor (OTP) even when the money was transferred in India or you didn't share the OTP and still the money got debited or the last thing, crooks are caught and bank gets the money back themselves.
 
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sharktale1212 said:
Additionally, while unfortunate, there is no chance of getting the money back,
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it's very much possible within a specific time-frame because after all, it's virtual money. websites like eBay, Paytm etc can reverse the transaction - it's same as cancelling an order.

OP didn't give complete details of the incident but it's pretty obvious that the caller used the debit card to order something online. most probably, it was either a recharge or wallet top-up. this is virtual money. caller didn't withdraw cash from ATM, which is in physical form and once it's gone, it's untraceable.

Bank has nothing to do with it (debit card) and won't refund the amount. it's the website (POS) which needs to initiate the charge reversal. In case of credit card fraud, issuing bank will do the follow-up with POS.
 
Criminal said:
it's very much possible within a specific time-frame because after all, it's virtual money. websites like eBay, Paytm etc can reverse the transaction - it's same as cancelling an order.

OP didn't give complete details of the incident but it's pretty obvious that the caller used the debit card to order something online. most probably, it was either a recharge or wallet top-up. this is virtual money. caller didn't withdraw cash from ATM, which is in physical form and once it's gone, it's untraceable.

Bank has nothing to do with it (debit card) and won't refund the amount. it's the website (POS) which needs to initiate the charge reversal. In case of credit card fraud, issuing bank will do the follow-up with POS.
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My bad. I guess people cannot read the post after a comma, which talks about bank roles and what they can do. Thanks for telling me.
 
Criminal said:
it's very much possible within a specific time-frame because after all, it's virtual money. websites like eBay, Paytm etc can reverse the transaction - it's same as cancelling an order.

OP didn't give complete details of the incident but it's pretty obvious that the caller used the debit card to order something online. most probably, it was either a recharge or wallet top-up. this is virtual money. caller didn't withdraw cash from ATM, which is in physical form and once it's gone, it's untraceable.

Bank has nothing to do with it (debit card) and won't refund the amount. it's the website (POS) which needs to initiate the charge reversal. In case of credit card fraud, issuing bank will do the follow-up with POS.
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For that I have to contact Vodafone Delhi. But are they really gonna entertain me? They will ask me to launch FIR either here or there.
I doubt they will be interested to reverse any transaction as I dont even know if the transaction was actually made for a specific vodafone no. postpaid bill.

Still if you think we can do something then please I'm waiting. Let me know what the plan so I can go ahead.
 
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