got chinese tea in the package instead of S:flo2 (ordered on Mp4 nation)

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blr_p said:
They cannot affix any value they want, if you have the paperwork to show its actual value but still find you were overcharged you can ask for a re-evaluation which is well within your right.
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Of course you can get it revalued. But its a bit of a problem if you use a shipping service like DHL who get the package cleared from customs and then charge you for the custom duties (+ their clearance charges)

blr_p said:
Wrong, they cannot pinch your goods under any circumstances whatsoever. If this turns out to be the case, then the person concerned ouught to escalate the case to higher levels.
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i.e if you can track the package. If you use a shipping mode that does not have a tracking system, how can one go about escalating it when you can't even point out where the package is. That was the same situation I was in when I lost my package from Play-Asia.

blr_p said:
You are introducing another actor here, ie the courier ppl. I was under the impression that the suspicion atm was only at the customs level. And agree that is the case as they would have been the first ppl to open the package itself.
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That was just for information that switching contents is a pretty much common for courier services, but I personally believe that customs is responsible in this case. A courier/postal guy would have simply switched the contents with a stone. The fact the content was switched with a pack of tea bought from a US store make the customs guys the foremost suspects.

blr_p said:
I still maintain he will get his goods if he files a complaint with the customs ppl and pays out the full amount in duty. Makes up some excuse like he was ignorant or something, don't think there is even a fine here, just the full amount of duty due.
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I don't think it will help, In any case I think it would be akin to throwing a bucket of shit at the fan and hoping for the best. If the package was undervalued massively, he would have to explain it at some point and evading customs duties is an offense in itself.
 
jeez that was an awfully rude reply from mp4nation. this incident will make me think twice before ordering anything internationally.
 
gamingstill said:
^ donno what to do now...:huh:
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As per their replies, NOTHING GOING TO HAPPEN in your FAVOR. Better ask them to produce or makes the copy avail the SO CALLED proof they have. So atleast you can ZERO with where mess is done.

But I feel in all that way you unnecessary will WASTE your time & peace of mind. I think topic is CLOSED from their side. :@ :(

Really feel very sorry about all that happened with you :(
 
MP4Nation is really becoming a PITA.

The S:Flo2 combo I ordered for one of our TE friends reached delhi on 4th, stayed with customs for good 20 days and then returned back to Hong Kong. The reason quoted on the hongkong postal website is "Address is a PO address".

WTF. I've been staying at this address from last three years and I've received at least 20 international orders.

Now I'll have to follow up with them for another 20 days. And all that when we paid EMS shipping charges to them.

Just due to this, I simply ignored the idea of getting that SFlo2. Piece of mind is more important to me.

Yesterday when I saw this thread and saw that the SFlo2 that was coming at my address has returned, I just thought "To hell with it" and bought UDAC from BuyGamingStuff. Atleast I can whip somebody's ass in India, if something goes wrong.

I really don't know what to suggest to the OP.
 
Really feel very sorry for you man . I dunno what to say exactly. MP4Nation could have responded in a better way but to a point even they are right since they have shipped the actual product but the mishap has mostly taken place in Postal / customs department. I would have atleast expected a more polite reply and some co-operation from that side. :|

The customs / postal guys are hopeless but still you might give it a try escalating the matter to them . The customs guys open up and check almost all big packages. There are chances your was opened and while repacking the box was interchanged by mistake. If it's been a mistake there are chances of you getting back the player from customs/ post if , otherwise I dont see anything happening .
 
Thats really sad.
I dont think the customs people would even take the trouble of checking your package again, as it might have been exchanged with some other package and your original package would have gone to some lucky person.
Even though you file a complain, it will surely take a long time.
 
Since the time I have been following this thread, I am amazed that people still dont know its a PMP and not IEMS or something similar :|
 
Perhaps try get information on weight of the package at different places? I think you should also let them know about this thread on TE and grievances different guys here have with mp4nation.
I have myself placed an order for M1, thank god it's a cheap IEM, or else, I too would have been worried. :(
 
Lord Nemesis said:
I don't think it will help, In any case I think it would be akin to throwing a bucket of shit at the fan and hoping for the best. If the package was undervalued massively, he would have to explain it at some point and evading customs duties is an offense in itself.
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And what is the penalty for evading customs duties ? anyone knowledgeable care to chime in on that one.

What has he evaded btw ? as he still has not got his product in the first place. Their job was to notify him that unless he coughs up the full duty he cannot collect his goods. Not to hold onto his product or deviate from the norms and substitute something else. It all seems like a good laugh to me.

So worst that can happen is they charge him full duty which should work out to 28.6% of shipping+cost. This is already more than he would have paid had he properly declared anyway.

This has happened because the merchandise was grossly undervalued. I bet the product is still sitting with the customs. As to how to find it, the product has an id, the customs must have a log of it somewhere.

What if he plays dumb, saying it was the first time he has ordered something like this from abroad and was misguided/misinformed about the declared value. Own up and then cough up. Will still be less than losing the shipment outright.

Best would be to visit the customs during visiting hours, as they will be more forthcoming and less stressed out at this time, talk to some officer and then ask what supporting paperwork they need to clear the product.

FaH33m said:
Really feel very sorry for you man . I dunno what to say exactly. MP4Nation could have responded in a better way but to a point even they are right since they have shipped the actual product but the mishap has mostly taken place in Postal / customs department. I would have atleast expected a more polite reply and some co-operation from that side. :|
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The reason they were curt was they shipped out as promised and are offended at the insinuation that such an incident is their fault. They think gaminstil is trying to pull a number on them. So they clarified that they would not be any refund for what they see as a problem with customs over here.

FaH33m said:
The customs / postal guys are hopeless but still you might give it a try escalating the matter to them . The customs guys open up and check almost all big packages. There are chances your was opened and while repacking the box was interchanged by mistake. If it's been a mistake there are chances of you getting back the player from customs/ post if , otherwise I dont see anything happening .
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Exactly.

And fellas, this is not a screwup by mp4nation or the customs, whom it appears seem to have a sense of humour :D..why go through all that trouble for some random package, this fact alone make me think he will get it back if he tries.

The lesson if there is one here is pretty clear..

DO NOT UNDERVALUE BY SEVERAL HUNDRED % and expect things to go smoothly!
 
@GamingStill > Really feel bad for what happened, and even i was thinking of going for the SFLO2 :@, all i can suggest to you is to lodge a complaint with the foreign post office Mumbai located at Ballard estate on ShivSagar RamGulam Marg, take all evidence with you there and make a scene out there. And try to talk to higher authorities Who knows you might end up getting back your SFlo 2.
 
andrew327 said:
@GamingStill > Really feel bad for what happened, and even i was thinking of going for the SFLO2 :@, all i can suggest to you is to lodge a complaint with the foreign post office Mumbai located at Ballard estate on ShivSagar RamGulam Marg, take all evidence with you there and make a scene out there. And try to talk to higher authorities Who knows you might end up getting back your SFlo 2.
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There is no need to make a scene at all as that will most likely backfire. It's his problem not that of the custom official he speaks with ;) ..so be polite & courteous.

Just find out when the visiting hours are and get the required info.

Take a friend along for moral support, preferably a level headed one.

And whatever you do, do not offer any bribes or anything, this will cost you more in the end with ZERO guarantee of anything. Bribes are for ppl that know how the system works and know just how to tweak it for profit.
 
I have had stuff pinched by customs officials, though nothing too valuable. So for sure there is a precedent. There is little you, me or anyone for that matter can do about it. And in your case another problem is the undervaluing issue. This is by far the most risky option to use when shipping stuff, domestically or internationally. Though no one can say for sure if it was the Postal guys, the Customs guys or MP4Nation , but it seems unlikely that a reputed (i think) store would do something like this. They have a lot more to lose in other orders if their reputation plummets.Also what they say is true, you should not have accepted the parcel and signed OK for it. Most companies have a policy which clearly states that any shipping damages/losses have to be reported to the carrier immediately at the time of receiving the package, not after it. And we can all guess why. I know most of us make this mistake nearly everyday, but then again it isn't the smart thing to do.

I really wish you can get this issue sorted, but i would suggest if nothing works out, you take it as 125$ spent on a tough lesson learnt.
 
Even I have had stuff taken out once from one of the International orders, item worth 300$, and sadly could not do anything about it.........
 
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