I have an HDFC account and receive emails and SMSes from them from time to time. That's normal. However, there is one mail I keep getting that could be a scam. It's an offer for a free lifetime credit card with zero maintenance fee.
The sender is informations@hdfcbank.net. Note that "information" has an 's' at the end and that the address is .net, not .com. After getting this mail perhaps half a dozen times, I tried to follow the link but my email service provider blocked it as suspicious. I didn't force-open it.
That was the preliminary. My question here is not about the mail itself, but about what you think of HDFC support's response when I queried them about it. I asked them if the mail is genuine or a fake. I described the contents of the email, pointed out the address and also forwarded the mail itself.
After trading emails back and forth several times, their final reply asked me to check the terms & conditions of the card offer. No mention at any time whether the mails are genuine or not. What do you think?
The sender is informations@hdfcbank.net. Note that "information" has an 's' at the end and that the address is .net, not .com. After getting this mail perhaps half a dozen times, I tried to follow the link but my email service provider blocked it as suspicious. I didn't force-open it.
That was the preliminary. My question here is not about the mail itself, but about what you think of HDFC support's response when I queried them about it. I asked them if the mail is genuine or a fake. I described the contents of the email, pointed out the address and also forwarded the mail itself.
After trading emails back and forth several times, their final reply asked me to check the terms & conditions of the card offer. No mention at any time whether the mails are genuine or not. What do you think?