Re: Car damaged by Service centre.
OK guys here is an update.
And before I go on, just to inform you guys that car was dropped off at their service station personally. it wasnt a pickup. I never arrange pickups for this exact same reason.
The car has no structural damage. basically 2 cars were involved in accidents (both honda cities ). The person who called thought other car was ours which was in absolutely pieces at rear end.
Mine is bumped up pretty badly, boot cover, bumper, lights, side panel, bumper beam all need replacement. But I took mechanic with me to the shop today. He inspected chassis and its not damaged.
They were still not ready to give spare car until this is repaired, neither were they ready to bear the entire cost of damage and were insisting that I use my insurance and its the only way.
I had taken printout of the TBHP thread with me today when I went to talk to them. and showed it to them that they did do entire thing free of cost in past.
Still they were not ready to budge. Finally had to raise my voice. Even their terms and conditions say they they are not liable for damage in case of natural disaster, fire, damaged which is out of their hand ".
Now this was not out of their hand, it was claraly their mistake. And when we threatened to take it up with Honda and Police, they finally budged.
Finally got a written letter from them that they will fix the car. Took pics of photos and took signature of the service head on the same confirming the damage.
Car should be ready in 6-7 days. Going there again today evening to make sure they have ordered parts from Honda (were not in stock, they said they will place the order by today evening which I am definitely making sure they did as I want all new replacement parts ).
Here are the pics.
free image host
Here is the written confirmation I got from them.
I will be forwarding this entire material to Honda India if they create any problems.
Will keep updating you guys.
