A friend of mine has a domain registered with Hostinger for just one year. This support feedback is centred around my experience with Hostinger as I, with help from their actual human support staff, fixed the issue with this particular domain.
Before I begin, I'd like to mention that after the Mitsu scare, I was half scared that the Hostinger support staff would randomly start screaming, abusing and demanding 500 rupees from me. I had so much going in my head, particularly the many "free advises" that I received on my Mitsu thread from members significantly more senior to me. Advises like --- "Support staff is also human and they have many ways to return the favour if treated poorly", ... "he was trying to teach them English or how they should run the website"..."They have been dealing for decades and they know what to do in such cases".. "I'd 'apologise' for my behaviour and pay the 500 as a cost of learning", ...."the industry works like this". I have nothing against the members who went out of their way to advise me but these particular lines were eerily unsettling. Asking a victim to apologise to a bully is like telling a molestation victim that the molestation could've been avoided had she been a bit more "submissive".
At first I was connected to a chat bot. Since it wasn't that helpful, I was finally connected to human support staff. It was a foreign lady. Before I could type anything, she politely asked me to wait for 5 minutes so that she could patiently go through what I had previously written to the bot. The issue was not at all big and I actually expected her to reply "You wasted our important support time. You should have done your research. Pay us 500." Turns out she didn't. She went ahead and sent me screenshots from her Laptop highlighting the steps that I needed to follow to fix the issue. I was shocked!
I didn't need that highlighting, I just needed to shown where I was going wrong. But she went out of her way to do all that. Needless to say, I understood the process perfectly and thanked her assuming that the help had effectively ended there. But hadn't! She told to me complete the process right then and there so that she could confirm the change from her end. This was a revelation! I couldn't believe my eyes. I proceeded to finish the obvious and she sent me another screenshot showing that the change was indeed reflecting. She then asked me once again if I needed help with anything else. I said no and she finally ended the chat while thanking me. The entire process took no less than 10 minutes at the very least. I rated 5/5.
I was so shocked by this pleasant experience that I ended up scrolling back to the beginning of the chat. A count revealed that inside the 10 minute window, I had thanked her six (6) times. Every "thanks" indicates to a point where I expected her to disconnect the chat.
At the end of it all, she as well as the Hostinger website did ask me how they could improve. The site kept asking me for feedback. This tells me that companies do want their customers to suggest them "how they should run their website". And it makes sense. Products and services wouldn't exist without the customers.
After this experience, I am pretty sure that no "sane" company would abuse a consumer when he writes something along the lines that I had written to Mitsu. I also know that people can randomly mix "bizarre free advice" with mostly good advise that is not necessarily sensible, rational or factual.
Before I begin, I'd like to mention that after the Mitsu scare, I was half scared that the Hostinger support staff would randomly start screaming, abusing and demanding 500 rupees from me. I had so much going in my head, particularly the many "free advises" that I received on my Mitsu thread from members significantly more senior to me. Advises like --- "Support staff is also human and they have many ways to return the favour if treated poorly", ... "he was trying to teach them English or how they should run the website"..."They have been dealing for decades and they know what to do in such cases".. "I'd 'apologise' for my behaviour and pay the 500 as a cost of learning", ...."the industry works like this". I have nothing against the members who went out of their way to advise me but these particular lines were eerily unsettling. Asking a victim to apologise to a bully is like telling a molestation victim that the molestation could've been avoided had she been a bit more "submissive".
At first I was connected to a chat bot. Since it wasn't that helpful, I was finally connected to human support staff. It was a foreign lady. Before I could type anything, she politely asked me to wait for 5 minutes so that she could patiently go through what I had previously written to the bot. The issue was not at all big and I actually expected her to reply "You wasted our important support time. You should have done your research. Pay us 500." Turns out she didn't. She went ahead and sent me screenshots from her Laptop highlighting the steps that I needed to follow to fix the issue. I was shocked!
I didn't need that highlighting, I just needed to shown where I was going wrong. But she went out of her way to do all that. Needless to say, I understood the process perfectly and thanked her assuming that the help had effectively ended there. But hadn't! She told to me complete the process right then and there so that she could confirm the change from her end. This was a revelation! I couldn't believe my eyes. I proceeded to finish the obvious and she sent me another screenshot showing that the change was indeed reflecting. She then asked me once again if I needed help with anything else. I said no and she finally ended the chat while thanking me. The entire process took no less than 10 minutes at the very least. I rated 5/5.
I was so shocked by this pleasant experience that I ended up scrolling back to the beginning of the chat. A count revealed that inside the 10 minute window, I had thanked her six (6) times. Every "thanks" indicates to a point where I expected her to disconnect the chat.
At the end of it all, she as well as the Hostinger website did ask me how they could improve. The site kept asking me for feedback. This tells me that companies do want their customers to suggest them "how they should run their website". And it makes sense. Products and services wouldn't exist without the customers.
After this experience, I am pretty sure that no "sane" company would abuse a consumer when he writes something along the lines that I had written to Mitsu. I also know that people can randomly mix "bizarre free advice" with mostly good advise that is not necessarily sensible, rational or factual.
