Laptop HP ProBook 640 G8 with Charger

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If dent is already in unboxing video and it went kaput within 1-2 day then there should be no discussion on return. Seller must accept as it was under testing period.

You can upload on YouTube and share link here.
 
manohar5321 said:
@Renegade @punswould need help with this deal as the device I received had some issues and me and shivam agreed that since he is visiting my city I gave him the laptop today so that he can have a look. But he seems to think that I dropped the laptop and did something with it but the damage which shivam mentioned is present on my unboxing video . But yeah before any conclusions or blaming him or myself is incorrect and so I am requesting help from fellow members
So this is my side of the story.
After receiving the package I made a complete unboxing video. I started the laptop as usual and it booted just fine . I check the usual stuff for dead pixels , wifi bluetooth sound and the specs and stuff and shut it down as I was busy.
Later that day I tried turning it on again and kaput. It wouldn't turn on at all.
The display went blank I mean totally blank and the caps lock light would blink 7 times . Here I checked with shivam about possible causes and he did suggest trying with a external monitor and to try and disconnect the battery and connect back again so as to reset the system but didn't work. We agreed to look for possible solutions online and one of them was a corrupted bios , I tried bios recovery using uab but that also didn't work . I tried removing one of the ram sticks because sometimes bad ram causes weird things still nothing .
So I informed shivan that I can send the laptop back to him since he mentioned about providing a 30 day testing period, shivam said he was coming to hyderabad and that he could take a look then So I gave it to him today. So upon inspection shivam's first reaction was that one corner had a dent and that I had caused it. This dent wasnt visible in the pics he added to this sale thread.
But when I checked the unboxing video which I took initially this dent was already on it.
Am not sure how I can share the entire unboxing video here so that someone can check it and verify.
Ofcourse I would ask shivam also to present his observations and then we can take it ahead
Just to add to the above , the charger provided was not genuine hp. And can someone tell me how I can upload a video and add a link here
Click to expand...

@manohar5321 We are still discussing over WA right?

As I had packed it well i initially had doubt about the damage at the corner.

You mentioned it was working fine when you connected to WIFI and you checked everything. Then you told you had shutdown properly.

The following are also needed to be considered.

1. I got the laptop and its capslock was blinking 7 times when power button was pressed.
2. This happens when the laptop was shutdown abruptly when bios update happens.
3. 30 days of warranty is given of normal use not if when bios is getting updated and you shutdown.
4. I came to Hyderabad on office work, took the laptop to see if it can be recovered and not to give to immediate solution also dont have tools.

In the above you mentioned "shut it down as I was busy", im doubtful if it was properly shutdown. Now a days bios updates are sent through windows update and there is no way to stop it for security reasons. May be when you connected to wifi and kept for sometime bios was being updated and you had stopped with shutdown

The bios got corrupted and i dont know if i can consider this in 30days warranty.

For continuously 2 years had been using this without a single issue.

Mods please go through this throughly, if im at fault let me know.
ajeetone said:
If dent is already in unboxing video and it went kaput within 1-2 day then there should be no discussion on return. Seller must accept as it was under testing period.

You can upload on YouTube and share link here.
Click to expand...
He had already mentioned it was working fine and checked all the things. @ajeetone please throughly read, 7 time blinking. If you google its bios corruption not hardware fault.
1000109099.jpg
 
MarioBros said:
Ok what are the chances of Bios recovery? has anyone u tried that
Click to expand...
Manohar already tried it seems & i did try but its not loading/ powering ON. The basic area with which we could at least recover may have also been corrupted.

ajeetone said:
View attachment 242674
Click to expand...
This doesn't work with all the HP laptops.

@manohar5321 the system bios got corrupted when it was with you and it may not be covered in 30days warranty. Im not a technician to make it work & only took the laptop to check if its something of a hardware issue.

You may have to get it repaired by yourself.
 
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If there is not Post and bios is bricked, you need to hardware Flash bios chip.
Something like this


You will find Repair Shop people Providing these service, one of my friend got something similar done on gpu bios chip for 500/-
 
So by turning on a laptop and then shutting it down properly it causes some issue with bios you're saying that a warranty will not cover. Am sure there must have been some other issue with this laptop prior to giving it to me. Just because it booted fine for one time doesn't mean the product is fine. It has to work that way consistently . And when a user says he gives testing warranty then what is it for. It's not like I took a screwdriver and went crazy on the insides of the laptop
 
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