Indian call centre worker held over credit card fraud

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dipdude

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A call centre employee has been arrested in eastern India for allegedly using the credit cards details of US customers to make online purchases.

Sulagna Ray, 23, was accused of obtaining the credit card information while selling US customers a television service as part of her job, the Times of India reported on Saturday.

Ray, an aspiring fashion designer, allegedly spent $US4000 dollars using other people's credit cards to buy an air-conditioner, microwave, cosmetics, saris, jewellery and chocolate.

The theft was discovered when a California-based firm, Syssoft Corp, complained of fraudulent purchases made through its e-commerce website, the deputy police commissioner in Kolkata, Gyanwant Singh, told the daily.

Ray worked for Jaishree Infotech, an Indian company handling work for another US e-commerce website.

The police traced the woman through the Indian website from which she had purchased the products. It provided the goods' delivery address.

Ray appeared in court Friday.

In June, police in the technology hub of Bangalore arrested an employee of global banking giant HSBC for allegedly taking £230,000 pounds from 16 bank accounts held by Britons.

In recent years, many foreign companies have switched call centre work to India to save costs but there has been growing concern about potential fraud.
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Indian call centre worker held over credit card fraud - Security - Technology
 
while we go on to highlight these news, its not as if this is happening in India alone. At this frequency its far less than the frauds that happen in US or anywhere else.

The international media is highlighting it as a major issue as they have their own audience to cater for and give them the news they like. Its hardly an unbiased news reporting. Similar cases happen all over the world.
 
In June, police in the technology hub of Bangalore arrested an employee of global banking giant HSBC for allegedly taking £230,000 pounds from 16 bank accounts held by Britons.
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2 crore...:O :O :rolleyes:
 
Agree with SN's view that only Indian Stories get highlighted - that's one more reason for our BPO guys to be more stringent - the world is just waiting for India to trip over the whole outsourcing saga.

By highlighting it on our Forums we are hoping such incidents do not get repeated in future as it puts the whole outsourcing industry in bad light ;)
 
you can't put an end to it.

one or two cases will always happen. The attitude has to change.
 
The managers need to get a little more stringent to stop these incidents... There should be constant vigil on what notes the agent makes on calls and what that person is doing... Im sure..the culprit doesnt do the fraud transactions from office... Culprit would need to write it down and take home. So I guess proper vigil can solve this issue!
 
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