Just wanted to post my poor experience with Infibeam. I place an order for Edifier DA5000 speakers from them on 23rd Jun 2011. I was given time lines of Jun 29th for shipping and Jul 5th for Delivery. I paid by credit card.
I called them 3 days later to get an idea of when they will be actually shipping. The CC lady just repeated the same worst case time lines that were mentioned in the site. She had no data when the actual shipping would take place and she had no interest in finding out later. She just kept repeating that the shipping would be done by Jun 29th. (What is the point of having CC reps when they don't even have any solid data on the orders)
As always, I am lenient with dealers and believe in letting them work at their own pace as long as its within their specified worst case time lines that they provide. So I let them take their time and called them back on 29th. The CC lady who took the call told me that it would be shipped the same day, but when I asked if its 100% confirmed, she tells me she has no idea. I called back in the evening and another guy (who actually seems to have some interest in the business) told me he would find out and let me know. I told him I would like to cancel the order if it cannot be shipped out by next day as I had planned to go out of station this week and I wouldn't be around to receive it if they shipped it too late. He calls back and tells me that that the order cannot be shipped that day but it would be 100% shipped the next day. He told me that their reps would call to talk something reg the order the next day before its shipped. When I asked the reason for the delay so far, he tells me that its delayed because I paid by credit card. (What the heck, people pay by credit card because its the fastest and easiest mode of payment online) He tells me that cash deposit and cheque/DD are fastest. (Did he just tell me that Posting a cheque/DD to them is faster than paying by credit card?)
Anyway, next day, I didn't get any update from them till afternoon, So I called them up and had a chat with them. So the guy tells me that the DA5000 model that I ordered is no longer in stock and they are ready to offer me the DA5000 Pro for 866/- more which I need to transfer to them. They promised that it could be shipped the same day i.e 30th Jun if I pay (The guy knew that the item was not in stock even the day before, but chose not to tell me then. Why do they even need to wait a week and one more day to tell me that the item was not in stock.
To make a cash transfer to their HDFC account, I have to first add them as Beneficiary and wait 24hrs before making a deposit. Had they told me the situation a day earlier when they already knew, I would at least have been able to make a quick transfer. Even my NEFT time frame on my other account was over for that day. Next day when I was ready to make the transfer via NEFT, I found that the status of my order shows that it has been already shipped the day earlier and a tracking number was provided. So I thought maybe it was an act of good will to ensure that I get it on time. I confirmed with them that the order was indeed shipped and I made an NEFT for the amount immediately on 1 Jun. I told them that the amount would reflect in their account by 2nd Jun as RBI was closed on 1st. I sent them a copy of the NEFT for verification.
So there I was waiting for the courier to arrive like an idiot. Yesterday, since it was already 4 days, I checked the status of the TNT courier number that they provided. It says that the tracking number is invalid. At first I thought that may be tracking does not work for surface shipping, but then thought it best to contact Infibeam.
So today I called them up to confirm today morning. The CC lady who I talked to told me that she would get the info and call me back in a while, When I didn't get a call, I called up again in the afternoon. She tells me that the order was not shipped (something to the affect that it is with the courier, but kept on hold for the balance payment to arrive). I had already sent a copy of the transaction details and the payment should have reflected in their account by 2nd (which is Saturday). So they didn't bother confirming the shipping on Saturday nor on Monday. I believe they only bothered to tell me that today because I called them up, otherwise it would have been in the same state till the time I called them. All she had to tell me was that she was extremely sorry for my inconvenience and she tells me they would confirm with TNT and get it shipped today.
So essentially I think they made me believe that the order was shipped out so I don't have a chance to cancel the order. I have lost so much faith in them because of the way they are doing things that even now, I am not sure if the order is really going to be shipped today at least. I for one would never be dealing with them again. I would rather pay more and buy from ebay or some other place.
I called them 3 days later to get an idea of when they will be actually shipping. The CC lady just repeated the same worst case time lines that were mentioned in the site. She had no data when the actual shipping would take place and she had no interest in finding out later. She just kept repeating that the shipping would be done by Jun 29th. (What is the point of having CC reps when they don't even have any solid data on the orders)
As always, I am lenient with dealers and believe in letting them work at their own pace as long as its within their specified worst case time lines that they provide. So I let them take their time and called them back on 29th. The CC lady who took the call told me that it would be shipped the same day, but when I asked if its 100% confirmed, she tells me she has no idea. I called back in the evening and another guy (who actually seems to have some interest in the business) told me he would find out and let me know. I told him I would like to cancel the order if it cannot be shipped out by next day as I had planned to go out of station this week and I wouldn't be around to receive it if they shipped it too late. He calls back and tells me that that the order cannot be shipped that day but it would be 100% shipped the next day. He told me that their reps would call to talk something reg the order the next day before its shipped. When I asked the reason for the delay so far, he tells me that its delayed because I paid by credit card. (What the heck, people pay by credit card because its the fastest and easiest mode of payment online) He tells me that cash deposit and cheque/DD are fastest. (Did he just tell me that Posting a cheque/DD to them is faster than paying by credit card?)
Anyway, next day, I didn't get any update from them till afternoon, So I called them up and had a chat with them. So the guy tells me that the DA5000 model that I ordered is no longer in stock and they are ready to offer me the DA5000 Pro for 866/- more which I need to transfer to them. They promised that it could be shipped the same day i.e 30th Jun if I pay (The guy knew that the item was not in stock even the day before, but chose not to tell me then. Why do they even need to wait a week and one more day to tell me that the item was not in stock.
To make a cash transfer to their HDFC account, I have to first add them as Beneficiary and wait 24hrs before making a deposit. Had they told me the situation a day earlier when they already knew, I would at least have been able to make a quick transfer. Even my NEFT time frame on my other account was over for that day. Next day when I was ready to make the transfer via NEFT, I found that the status of my order shows that it has been already shipped the day earlier and a tracking number was provided. So I thought maybe it was an act of good will to ensure that I get it on time. I confirmed with them that the order was indeed shipped and I made an NEFT for the amount immediately on 1 Jun. I told them that the amount would reflect in their account by 2nd Jun as RBI was closed on 1st. I sent them a copy of the NEFT for verification.
So there I was waiting for the courier to arrive like an idiot. Yesterday, since it was already 4 days, I checked the status of the TNT courier number that they provided. It says that the tracking number is invalid. At first I thought that may be tracking does not work for surface shipping, but then thought it best to contact Infibeam.
So today I called them up to confirm today morning. The CC lady who I talked to told me that she would get the info and call me back in a while, When I didn't get a call, I called up again in the afternoon. She tells me that the order was not shipped (something to the affect that it is with the courier, but kept on hold for the balance payment to arrive). I had already sent a copy of the transaction details and the payment should have reflected in their account by 2nd (which is Saturday). So they didn't bother confirming the shipping on Saturday nor on Monday. I believe they only bothered to tell me that today because I called them up, otherwise it would have been in the same state till the time I called them. All she had to tell me was that she was extremely sorry for my inconvenience and she tells me they would confirm with TNT and get it shipped today.
So essentially I think they made me believe that the order was shipped out so I don't have a chance to cancel the order. I have lost so much faith in them because of the way they are doing things that even now, I am not sure if the order is really going to be shipped today at least. I for one would never be dealing with them again. I would rather pay more and buy from ebay or some other place.
