In the continuing saga of my troubles with the MSI X99A SLI Plus, and the Intel i7 5820K, the ray of light has so far been the Intel support response.
The first time the processor failed (or so I thought), I RMAed the processor. I filled in the details in the morning and I had a response within minutes asking for additional details. Having provided that, I was delighted to receive a call in the evening confirming the details I have given and asking me what the problem was.
Once done, they sent a drop-off request, and I sent the processor back to them and two and a half weeks later, there was a spanking new unit waiting for me in the office via courier.
Once again, for some strange reason, the processor seemed to have failed again, and the process stared all over again.
This time too, the response was quick, and I received a call from the front line support (Bhairav) who asked me for a few details, and after having ascertained that I was not a total Noob, transferred the call to the tech team.
I was dreading the conversation, but the person there (Manjunath) seemed to be a guy who was genuinely interested in the problem. We actually discussed my situation and the tests I have done to ascertain if the processor was working.
It wasn't a question and answer session, it was actually a conversation. We were talking about how best to test the processor, how uncommon these processors were in India and how difficult it was to get the 2011-V3 boards and support in general. (we talked about everything from overclocking to watercooling)
He assured me that he would keep me posted with about the test results and try and find a permanent solution to the problem (He also had the MSI X99A SLI Plus) and see what the problem was.
In contrast to the responses of most customer service guys (MSI, Flipkart, Uber, Amazon, PayTM, Chevrolet) this is was so refereshing that it is almost surreal.
Just as we bash everyone for bad service, I thought we should not let stellar service go unnoticed. If there are any intel guys here, I salute you. Thanks for making my day so much better with your support.
The first time the processor failed (or so I thought), I RMAed the processor. I filled in the details in the morning and I had a response within minutes asking for additional details. Having provided that, I was delighted to receive a call in the evening confirming the details I have given and asking me what the problem was.
Once done, they sent a drop-off request, and I sent the processor back to them and two and a half weeks later, there was a spanking new unit waiting for me in the office via courier.
Once again, for some strange reason, the processor seemed to have failed again, and the process stared all over again.
This time too, the response was quick, and I received a call from the front line support (Bhairav) who asked me for a few details, and after having ascertained that I was not a total Noob, transferred the call to the tech team.
I was dreading the conversation, but the person there (Manjunath) seemed to be a guy who was genuinely interested in the problem. We actually discussed my situation and the tests I have done to ascertain if the processor was working.
It wasn't a question and answer session, it was actually a conversation. We were talking about how best to test the processor, how uncommon these processors were in India and how difficult it was to get the 2011-V3 boards and support in general. (we talked about everything from overclocking to watercooling)
He assured me that he would keep me posted with about the test results and try and find a permanent solution to the problem (He also had the MSI X99A SLI Plus) and see what the problem was.
In contrast to the responses of most customer service guys (MSI, Flipkart, Uber, Amazon, PayTM, Chevrolet) this is was so refereshing that it is almost surreal.
Just as we bash everyone for bad service, I thought we should not let stellar service go unnoticed. If there are any intel guys here, I salute you. Thanks for making my day so much better with your support.
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