I think people forget at times that TE is not a B2C portal.
Consumer to consumer transactions can and will always have a lot of subjectivity involved.
I have a 4 year old iphone pro max - to me, it looks damn near pristine.
I also know people who are very particular about the minutest imperfection and will probably hold the screen and bezels against sunlight to check for micro-scratches (e.g. I had a buyer for an ipad on TE who wanted me to ship it for him to check for this before he pays - i politely refused)
Neither party is wrong in such a case but expectations do need to be tempered / realistic in C2C sales.
A long time ago, i had sold a mobo on TE. Post the sale, the buyer was super impatient to get the mobo and continued to text/call me incessantly to ship it quick which annoyed me… (his mistake as trading is not seller’s full time job on such a sale)
In the ensuing hurry, I also missed to pack the SATA cables that came with mobo (my mistake)
The pissed off buyer created a similar thread on TE, my already pissed self and my ego got hurt and I lashed back.. so did he.
In hindsight, both of us were wrong in our own ways.
If there is an expectation mismatch post a sale, a refund is the best option. Unfortunately in this case, the circumstances of the sale make it impossible.
The way I see it, neither party is wrong. Its just somewhat unfortunate circumstances. The constant flow of judgmental posts seem to be hurting the seller (which you should ignore
@MarioBros ) and the buyer is hurt because he likely made a recommendation to a friend which probably did not live up to the expectations leading to him probably feeling a bit silly
@rkkaranrk .. something that may not have happened if it were a personal purchase for himself.
I dont think there is any malafide intent on either side and just a few months down the line, both of you would have forgotten the incident and moved on