[quote ]What steps are you taking to ease this congestion?
Demand will always be there, in fact it will grow. We have added 52 servers which cater to peak traffic today and have plans to add 18 more servers. Scaling up is not the only solution. We have to add more trains and routes. If we were to increase our bandwidth to unlimited capacity, people in rural areas, who don't have net access will always be deprived of Tatkal (reservations made a day ahead) tickets since all will be booked within the first 15 minutes of counters opening at 8am. [/quote]