As per my WTB thread here at the Forum
Link
I was offered a Dell Streak with some 9months+ warranty by Ayakant12 and we decided to take the Deal forward for 19k shipped.Made the payment by 09/05/2011 and he got the payment same day itself and by evening, mailed me that some couriers weren't accepting to ship the set and that he was ready to deposit back the amount if it doesn't go through.So,I suggested to ship with Insurance only via DTDC Blue/Plus or BlueDart and he said , then shipping would cost around 800 bucks with DTDC and Blue Dart was asking 3000/-.I agreed to pay half of that and next day,he shipped via DTDC Blue service and scanned docket was sent to my mail showing insured amount as 14k as seen from the pic reproduced below(on 10/05/2011):
Now, the shipping was done with pincode set to Kottayam,Kerala as Ayaskant said the DTDC CC told him thats how far they would provide Insurance and though it will be delivered no problem to my pincode location(Kollam,Kerala) insurance was doubtful.All these information was sent to me after shipping,and i was advised to go and fetch from Kottayam if possible(100kms via road).Ayaskant also mentioned that it cost him 410 + 600 towards insurance and he wouldn't ask me to pay any more amount(Dell Streak prices had taken a hit of nearly 3k after the deal was made,maybe thats why) and i was happy as well.
After 3 days of their proposed deadline for DTDC Blue service delivery and still no update on shipping status other than the day it was shipped, i went to local DTDC and they said it has reached Chennai only that day(Friday, 13/05/2011) and would reach tomorrow.The next day, i called up DTDC,Kottayam and they said the package had reached and would forward to Kollam only by night and i would receive it by Monday.Since i would be very busy to receive the set on Monday and despised the idea of keeping the set one more night at warehouse, i left out to Kottayam on car with couple of my friends.After 2.5 hours of driving, we reached there by around 4:30 pm and the courier guy said it was in the storehouse and would retrieve it and left and we went and had a some coffee and came back in 5 minutes.
First thing we noticed was that there was no DTDC Blue pouch that is wrapped around all BLUE/PLUS parcels - there was just the box lying there with the consignment docket taped to its side.My friend asked for a knife and started ripping the tapes and opened the box in a minute.In the meantime, the courier guy, his friend and lady staff were watching the unboxing and helping with it and they didnt at all hurry us to sign the consignment off before opening like many other guys did.
There were 2 boxes, one main brown Dell Box and inside it ,a smaller Retail Dell Box with the phone picture and all.When we took out the smaller Retail box, there was a small packet(some 100gms )of 'Pronida' protein powder between the larger and smaller box and i thought it might have been there to cushion the shipping effects.When we opened the Deall Retail Box caqme the shocker - only 5 or 6 AA size Eveready and Novino batteries!!! At that instant, it flashed me what had happened and we dig into it see only the data cable - no handset, no charger, no bill.Just the batteries,a small booklet of the phone(i think) and the manual.
The courier guys was also shocked and the guy immediately said thats why the DTDC Blue Pouch was missing.He immediately called up the higher officials and they asked him to check the online internal channel and he did and said that the chennai guys had not mentioned the weight of the package when forwarding and that the protein powder was made in Chennai.But the most astounding thing we found out when i mentioned that the package was insured for 14k ,that the main docket that came with the parcel was insured only for 4k as shown below:
we scrutinized both for sometime,and found that some sort of document forging was definitely there,not sure where it happened.As he said, we rejected the parcel and have asked the sender to go to the courier office and inquire about the Insurance amount mismatch and claim for a refund.
So, now DTDC Plus/Blue has also turned out to be no more trustworthy than the local ones.What next?? Any and all advices in this matter would be really really appreciated as am in a crying situation now and dunno what am gonna do about all this.
Link
I was offered a Dell Streak with some 9months+ warranty by Ayakant12 and we decided to take the Deal forward for 19k shipped.Made the payment by 09/05/2011 and he got the payment same day itself and by evening, mailed me that some couriers weren't accepting to ship the set and that he was ready to deposit back the amount if it doesn't go through.So,I suggested to ship with Insurance only via DTDC Blue/Plus or BlueDart and he said , then shipping would cost around 800 bucks with DTDC and Blue Dart was asking 3000/-.I agreed to pay half of that and next day,he shipped via DTDC Blue service and scanned docket was sent to my mail showing insured amount as 14k as seen from the pic reproduced below(on 10/05/2011):
Now, the shipping was done with pincode set to Kottayam,Kerala as Ayaskant said the DTDC CC told him thats how far they would provide Insurance and though it will be delivered no problem to my pincode location(Kollam,Kerala) insurance was doubtful.All these information was sent to me after shipping,and i was advised to go and fetch from Kottayam if possible(100kms via road).Ayaskant also mentioned that it cost him 410 + 600 towards insurance and he wouldn't ask me to pay any more amount(Dell Streak prices had taken a hit of nearly 3k after the deal was made,maybe thats why) and i was happy as well.
After 3 days of their proposed deadline for DTDC Blue service delivery and still no update on shipping status other than the day it was shipped, i went to local DTDC and they said it has reached Chennai only that day(Friday, 13/05/2011) and would reach tomorrow.The next day, i called up DTDC,Kottayam and they said the package had reached and would forward to Kollam only by night and i would receive it by Monday.Since i would be very busy to receive the set on Monday and despised the idea of keeping the set one more night at warehouse, i left out to Kottayam on car with couple of my friends.After 2.5 hours of driving, we reached there by around 4:30 pm and the courier guy said it was in the storehouse and would retrieve it and left and we went and had a some coffee and came back in 5 minutes.
First thing we noticed was that there was no DTDC Blue pouch that is wrapped around all BLUE/PLUS parcels - there was just the box lying there with the consignment docket taped to its side.My friend asked for a knife and started ripping the tapes and opened the box in a minute.In the meantime, the courier guy, his friend and lady staff were watching the unboxing and helping with it and they didnt at all hurry us to sign the consignment off before opening like many other guys did.
There were 2 boxes, one main brown Dell Box and inside it ,a smaller Retail Dell Box with the phone picture and all.When we took out the smaller Retail box, there was a small packet(some 100gms )of 'Pronida' protein powder between the larger and smaller box and i thought it might have been there to cushion the shipping effects.When we opened the Deall Retail Box caqme the shocker - only 5 or 6 AA size Eveready and Novino batteries!!! At that instant, it flashed me what had happened and we dig into it see only the data cable - no handset, no charger, no bill.Just the batteries,a small booklet of the phone(i think) and the manual.
The courier guys was also shocked and the guy immediately said thats why the DTDC Blue Pouch was missing.He immediately called up the higher officials and they asked him to check the online internal channel and he did and said that the chennai guys had not mentioned the weight of the package when forwarding and that the protein powder was made in Chennai.But the most astounding thing we found out when i mentioned that the package was insured for 14k ,that the main docket that came with the parcel was insured only for 4k as shown below:
we scrutinized both for sometime,and found that some sort of document forging was definitely there,not sure where it happened.As he said, we rejected the parcel and have asked the sender to go to the courier office and inquire about the Insurance amount mismatch and claim for a refund.
So, now DTDC Plus/Blue has also turned out to be no more trustworthy than the local ones.What next?? Any and all advices in this matter would be really really appreciated as am in a crying situation now and dunno what am gonna do about all this.
. BlueDart is the way to go.
. I completely stopped trusting DTDC with anything long back after reading so many complaints on TE alone. Been using TNT and happy. Its good that you opened the pack before letting the delivery boy leave because generally people just take the package and sign the confirmation paper.
