KitsnSpares denies recieving payment for Raspberry Pi from me ! !

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GrimReaper

Contributor
Hi Guys,

I had ordered a raspberry Pi Computer on a Chip Board from Kitsnspares. I paid through Netbanking and right after that i received an e-reciept in the next screen confirming payment(i had the good sense to take a screenshot), but to my surprise i did not receive any acknowledgment in my email. I shot them a mail the next day for which i did not get a reply. After waiting for 2 weeks i shot them another mail and today i received a reply saying "your order failed because the card transaction was not successful, please check with your bank".

I have replied with the screenshot of the receipt and Netbanking Transaction reference number confirming the payment. I also pointed out that i payed through net-banking not card.

This incident has led me to believe that Kitsnspares are not genuine. Anybody here have had experience shopping with them ?

And guys next time you make a payment take a screenshot of the receipt you get after the payment successful screen. If the vendor fails to send you a receipt by email, he can easily deny that you ever payed for the product ! ! !

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Update:
Found an email in my spam folder from CCAvenue payment Gateway confirming my netbanking payment !. Found 2 more mails from kitsnspares saying my order is under process !! All 3 mails were sent on the day i placed my order. The funny thing is when i search in the site using the tracking order i found in the email it says no such order was found !
I am starting to get really suspicious
 
I remember one incident when farnell.in converted to in.element14.com . That time they weren't take orders from individuals....... So they come up with kits spares .......... I ordered 12k worth of components and development kit.
It took 2 weeks to confirm the purchase and endless follow ups with kits spares and farnell guys at Banglore and another 3-4 weeks to deliver the material.
I believe the their might be an issue with payment gateway.
Try to find customer care email from in.element14.com & shoot a mail to both KnS & element14.
 
Wow, I ordered my PI from kits and spares ab a week back, no failed transactions. Just waiting for them to deliver, this post is concerning.
 
Update:
They finally replied to my email after i called up KitsnSpares CC. They apologized and have said that they will be delivering the product on 20th. Will wait and see....

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I believe the their might be an issue with payment gateway.
Try to find customer care email from in.element14.com & shoot a mail to both KnS & element14.
I dont think there is any problem with payment gateway in this case CCAvenue. I received an email reciept from them confirming payment.

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Wow, I ordered my PI from kits and spares ab a week back, no failed transactions. Just waiting for them to deliver, this post is concerning.

No failed transaction for me either ! I received an email from payment gateway confirming my payment for the order, but they claimed i had'nt payed ! . Anyway they have apologized and said they will be sending my order shortly.... But my order has been deleted from their database entirely either due to technical fault or ...... :) .

Anyways if you shoot them a mail they do reply to you, so incase you are not sure send them a mail with your order number asking for the status.And
Make sure to regularly track your order on their site.
 
How do I track the status on their website ? the link they sent me only displays my invoice on their website and does not show any status on delivery ? :23:
 
CCAvenue gateway is not that good, I had many transaction problems with it including failed transaction, failed authentication etc, I always avoid paying through it
 
I'm really concerned now, I sent them couple of mails asking for status, the mails bounced on me. Their live web chat feature does not work, nor does any of the phone nos. mentioned in my invoice:

Kitsnspares.
D-87/1, Okhla Industrial Area
Phase-I, New Delhi 110020
Tel: 91 11 6810601/02/03
Fax: 6817563, 6812312
Email: efy@vsnl.com
info@farnell.kitsnspares.com

I've no clue how to get in touch with them for a status, do not know if the company really exists ??!!

EDIT:

Was able to contact them on below nos:
Contact Us:
Kitsnspares Team
Shyam Pandey:
Phone. 011-26371661,26371662, 32975879
Email: info@kitsnspares.com/kits@efyindia.com/kitsmktg@efyindia.com

and the status they said that it got shipped yesterday.


I placed my order on 6th Dec, just got an email of order confirmation from them that day, nothing after that.
 
How do I track the status on their website ? the link they sent me only displays my invoice on their website and does not show any status on delivery ? :23:

check the mail they sent you. You will find a 4 digit tracking number. Use it on their website to track your order.

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CCAvenue gateway is not that good, I had many transaction problems with it including failed transaction, failed authentication etc, I always avoid paying through it

wow i did'nt know that, i ll keep that in mind. In future i intend to use only my credit card for shopping in new sites.
 
Received the package yesterday! lot of invalid communication details that they send alongwith the order details.
 
I'm really concerned now, I sent them couple of mails asking for status, the mails bounced on me. Their live web chat feature does not work, nor does any of the phone nos. mentioned in my invoice:

sorry i could'nt help you out. Was busy with work so i could'nt log in here.

1. Check to see if you if all the mails from kitsnspares go to your Inbox and not spam.
2. Email all your queries to info@kitsnspares.com and CC to support@kitsnspares.com. You ll get a reply. Neeraj is responsible for all order queries from customers , you can address your mail to him.
They dont seem to want to talk over the phone, they insisted on me sending my grievance/query over email when i called. But the reply to my mails were prompt.

The contact details in the receipt is useless. I didnt get any reply when i sent a mail to them through the details listed in the receipt.

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Received the package yesterday! lot of invalid communication details that they send alongwith the order details.

Congrats !! Yup they are genuine but not very professional. Gave me a sleepless night !
 
Still haven't received my pi ! Its been over a month since i placed my order. Worst online shopping experience i have had till date !
 
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