Laptops Laptop gets stuck and does not respond at all

Swaroop M

Swaroop M

Discoverer
I have Lenovo Legion 5 laptop; there has been a problem when i watch videos on battery; laptop gets stuck the video pauses and i cannot do any thing cant even open task manager by shortcut
Only way is to force restart my laptop
I have seen so many guides and solutions but nothing worked
Everything works fine when plugged in
But when on battery i tried to do almost every task and this happen only when i play video
Please help me out with this if you got any solution
 
You haven't mentioned if you watch videos on browser like YT or offline videos on VLC or some media player.
It can be a dying battery. Check for battery health, generate report using default windows command or take help of tools.

Watch the temps using Coretemp both before and during watching video.

Also, check in event logs for the exact timestamp what error or warnings gets captured. It can simply be some service interfering.
 
nRiTeCh said:
You haven't mentioned if you watch videos on browser like YT or offline videos on VLC or some media player.
It can be a dying battery. Check for battery health, generate report using default windows command or take help of tools.

Watch the temps using Coretemp both before and during watching video.

Also, check in event logs for the exact timestamp what error or warnings gets captured. It can simply be some service interfering.
Click to expand...
Happens for both online and offline media playback
And how can i get the event logs
 
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