Laptops Laptop gets stuck and does not respond at all

Swaroop M

Swaroop M

Discoverer
I have Lenovo Legion 5 laptop; there has been a problem when i watch videos on battery; laptop gets stuck the video pauses and i cannot do any thing cant even open task manager by shortcut
Only way is to force restart my laptop
I have seen so many guides and solutions but nothing worked
Everything works fine when plugged in
But when on battery i tried to do almost every task and this happen only when i play video
Please help me out with this if you got any solution
 
You haven't mentioned if you watch videos on browser like YT or offline videos on VLC or some media player.
It can be a dying battery. Check for battery health, generate report using default windows command or take help of tools.

Watch the temps using Coretemp both before and during watching video.

Also, check in event logs for the exact timestamp what error or warnings gets captured. It can simply be some service interfering.
 
nRiTeCh said:
You haven't mentioned if you watch videos on browser like YT or offline videos on VLC or some media player.
It can be a dying battery. Check for battery health, generate report using default windows command or take help of tools.

Watch the temps using Coretemp both before and during watching video.

Also, check in event logs for the exact timestamp what error or warnings gets captured. It can simply be some service interfering.
Click to expand...
Happens for both online and offline media playback
And how can i get the event logs
 
Swaroop M said:
Yeah updated all drivers and bios
but i dont understand why this happens only on battery not when plugged in
Click to expand...
Check Power Settings:

Navigate to Control Panel > Power Options.

Ensure the power plan is set to "High performance" or "Balanced".
Under "Change advanced power settings," make sure the settings on battery match the settings when plugged in.
Disable sleep or hibernation options.
 
If this is happening for both online and offline videos and otherwise the laptop runs properly - could be a video decoder issue. Check GPU drivers.

Need full details about the system to make an educated guess.
 
vivek.krishnan said:
If this is happening for both online and offline videos and otherwise the laptop runs properly - could be a video decoder issue. Check GPU drivers.

Need full details about the system to make an educated guess.
Click to expand...
I completely reinstalled GPU drivers
My Laptop specs:
Ryzen 7 5800H
RTX 3050ti
16GB Ram

and recently done hardware diagnosis in Lenovo Diagnostic tool preinstalled in laptop report shows everything's fine
 
nRiTeCh said:
You haven't mentioned if you watch videos on browser like YT or offline videos on VLC or some media player.
It can be a dying battery. Check for battery health, generate report using default windows command or take help of tools.

Watch the temps using Coretemp both before and during watching video.

Also, check in event logs for the exact timestamp what error or warnings gets captured. It can simply be some service interfering.
Click to expand...
@Swaroop M you haven't commented on this.
 
Swaroop M said:
I completely reinstalled GPU drivers
My Laptop specs:
Ryzen 7 5800H
RTX 3050ti
16GB Ram

and recently done hardware diagnosis in Lenovo Diagnostic tool preinstalled in laptop report shows everything's fine
Click to expand...

Do this -

Restart your system, close any running apps.

open VLC (but dont play anything), and from Task Manager --> select the Performance tab from the side - this will show CPU/memory etc.

Now, minimize the task manager, open the file in VLC and switch back to task manager (to the performance tab)

Now see whether your CPU is going to 100 or not and what does the GPU tab say.
 
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