Legitimacy of warranty provided by Samsung for its Memory Cards in India

rootyme

rootyme

Disciple
Straight to the point. There is no mention of any sort of warranty for SD Cards on Samsung India's website.
www.samsung.com

Samsung Product Warranty Information | Samsung Support India

Select a category below to find your product and then take a look at what's covered in your warranty.
www.samsung.com www.samsung.com
And a blank page with support numbers on the page dedicated to SD Cards:
www.samsung.com

Memory & Storage

Memory & Storage contents page
www.samsung.com www.samsung.com
I like how they ask for feedback on a blank page there. :meh:
But on all Samsung SD Cards I have come across, I have found a 10 year warranty assurance printed rather boldly.
This made me look it up on Google and here are the results:
1. https://www.desidime.com/discussions/interesting-information-about-samsung-memory-card-warranty (A painful read)
2.
https://www.reddit.com/r/samsung/comments/52rs7y
When I looked up omitting India from the search, I found the official warranty page on Samsung UK website.
www.samsung.com

Samsung Memory Card Warranty Statement Support | Samsung United Kingdom

Read the Terms and Conditions for your Samsung Memory Card. Read more information on Warranty Policy, Period, and Limitations on this page.
www.samsung.com www.samsung.com
Are we supposed to ship our memory cards to UK when they stop working?
This is not at all professional from a reputed brand like Samsung. Are these 5-10 year warranties FAKE then?
Edit: More info
Take the Samsung PRO Plus SDXC Memory Card 512GB for example.
They don't have a dedicated page for any SD card in India. All they have is little snippets of info..
Indian page will redirect you to a page with snippets. https://www.samsung.com/in/memory-storage/memory-card/pro-plus-512gb-sd-card-2021-mb-sd512k-apc/ --> https://www.samsung.com/in/memory-storage/all-memory-storage/
And when you click on quick look, there will be zero mentions of any warranty.
UK page: https://www.samsung.com/uk/memory-storage/memory-card/pro-plus-512gb-microsd-card-mb-md512ka-eu/
US page: https://www.samsung.com/us/computin...plus---adapter-microsdxc-512gb-mb-md512ka-am/
Dedicated pages on both UK and US sites with clear mentions of the 10 year warranty. This can't be unintentional.
 
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There's ambiguity. I purchased a Samsung microSD card 2-3 years back, and before purchasing enquired about the warranty through Samung India toll-free. I was eventually redirected to some corporate storage team. The team provided an email ID, b2b.care@samsung.com. The team said that they handled the warranty for SSDs and cards. Customer needs to send an email and a request number is generated. Didn't bother to go into details. So, in essence the warranty duration claim is not fake, but it's hard to avail it. Just dial Samsung India toll-free.
 
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ashokbishnoi said:
There's ambiguity. I purchased a Samsung microSD card 2-3 years back, and before purchasing enquired about the warranty through Samung India toll-free. I was eventually redirected to some corporate storage team. The team provided an email ID, b2b.care@samsung.com. The team said that they handled the warranty for SSDs and cards. Customer needs to send an email and a request number is generated. Didn't bother to go into details. So, in essence the warranty duration is not fake, but it's hard to avail it. Just dial Samsung India toll-free.
Click to expand...
Thanks for the info. But it appears as if they are clearly attempting to either neglect or keep the warranty claims minimal which is not great. We need to have the SD card warranty mentioned clearly on Indian website.
Take the Samsung PRO Plus SDXC Memory Card 512GB for example.
They don't have a dedicated page for any SD card in India. All they have is little snippets of info..
Indian page will redirect you to a page with snippets. https://www.samsung.com/in/memory-storage/memory-card/pro-plus-512gb-sd-card-2021-mb-sd512k-apc/ --> https://www.samsung.com/in/memory-storage/all-memory-storage/
And when you click on quick look, there will be zero mentions of any warranty.
UK page: https://www.samsung.com/uk/memory-storage/memory-card/pro-plus-512gb-microsd-card-mb-md512ka-eu/
US page: https://www.samsung.com/us/computin...plus---adapter-microsdxc-512gb-mb-md512ka-am/
Dedicated pages on both UK and US sites with clear mentions of the 10 year warranty. This can't be unintentional.
+ I really wish to hear from someone that they have actually availed the warranty in India.
 
nRiTeCh said:
Someone I know who last got it replaced in 2019 or so. No drama created. Location Pune.
Click to expand...
That's reassuring! But they definitely need to make it less ambiguous than it is atm.
Edit: Here you go- https://techenclave.com/threads/help-regarding-samsung-storage-product-warranty-rma.208386/
calvin1719 said:
According to previous experience posted here you need to go to Supertron https://techenclave.com/threads/help-regarding-samsung-storage-product-warranty-rma.208386/
Click to expand...
That's not ideal tho. For example, I was delivered a replacement keyboard to my home address by Dell. The delivery guy received the malfunctioning keyboard from me in exchange.
Why should the customer do the rounds for Samsung products??
 
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