Laptops Lenovo After Sales Service : Worst !!

[arunlakra15]

Hello,

If you ever think of buying Lenovo's Product, think twice. I have Y560 with me, though it had build quality issues, didn't know it had that much issues. Within 2 months, it's hinge already have problems. And Worse, Service Centers are too lazy and with every problem, they take more than 20 days (20x2 = 40 days). They make excuses (really, they don't give a damn about us customers). After the product is sold, the company simply doesn't care about customers anymore. After some months, LCD display problem occured. Under the policy, I demanded replacement, but they simply ignored. The Laptop's there in the Service Center, already 10 days passed. They say, they are dispatching about the problem (after 10 days, dispatching after 10 days of hand over !!, god, won't get replaced - I was informed). So, I guess its gonna take more 15 days or so. Within a year of warranty, already 2 months passed. Even, the Customer Support Agents at website aren't friendly. They don't want to solve our problem, but are willing to give information about buying their products. Pfff.....

Read reviews about AFTER SALES SERVICE before buying any company's product !!

 

[Emperor]

Every brand in India treat customer like this on some or other point is same or other way. Even DELL too.

 

[mehrotra.akash]

Contact them on their FB page, they have me helped in the past

 

[ashis_lakra]

well, anyone can get frustrated with service centers taking too much time to initiate your request. Taking these many days will irritate customers for sure.

 

[Party Monger]

Rubbish, Dell has impeccable service.

Agreed calling the call centre is a pain, with calls dropping sometimes, but there after its not a problem.

 

[CA50]

After reading many ASS feedback, i think it mainly depends on the region. Because in some case, the ASS of a particular brand is different in different city.

As Emperor have posted ASS of DELL is bad, but i have heard from my friends that their ASS is very good, its actually above good. So i thing its region or more practically service center specific.

 

[mehrotra.akash]

I would say it varies on a case to case basis.

There was some miscommunication when my R61 was repaired recently under warranty.

Instead of having to go through the whole mess of lodging a followup request, them contacting the service center,etc. the call center guy put the service center on a conference and solved the confusion.

Also its the only call center I have seen where you can ask to be connected to a service rep by name, and they will do that.

The guys are also usually not in a real hurry and when they are, they will approve the replacement request without diagnosing the issue if you tell them what part you think has failed.

 

[arunlakra15]

Well, I called them once more. The delay occured in repairing the product amounts to deficiency in services. This is sheer harrashment at the end of companies who make big claims but have a little reality when it comes to sharing their consumers. This seems to be a case of inherent manufacturing defect. Such delays would amount to deficiency in services which is actionable under a Consumer Act prevailing in India. Eh, forcing me to write a letter to the company to rectify the problems within a specified time.