Lenskart delaying in refunding money

scott1391990

scott1391990

Adept
May 15, 2009
719
238
132
New Delhi
So my brother bought a specs worth more than 8k around 3+ weeks ago and returned it due to damaged frame. But still they haven't refunded the money. I have seen my brother talk to them many times on the phone but I don't know what there excuses are as I don't ask my brother in detail but he has to leave India in 6 days and he won't be coming soon. They are saying that they have done the refund but don't know why it hasn't reflected in my account and they are trying to resolve the issue.
I saw many complaints online against lenskart but is there anyone here who faced similar issue and how long did they take to refund the amount.
What can I do to expedite the refund?
 
scott1391990

scott1391990

Adept
May 15, 2009
719
238
132
New Delhi
Got it next day.
I told my brother to threaten them saying about Consumer Court and got the amount the next day.
Don't know how this site is still in business when they don't know how to cater to the consumer. Saw too many cases online where people are waiting for the refund or didn't get the item delivered or just got a damaged item
 
avi

avi

Skilled
Nov 23, 2010
4,179
1,738
252
scott1391990 said:
Don't know how this site is still in business when they don't know how to cater to the consumer. Saw too many cases online where people are waiting for the refund or didn't get the item delivered or just got a damaged item
Click to expand...
You just described 99% of Indian e-commerce sites.
 
scott1391990

scott1391990

Adept
May 15, 2009
719
238
132
New Delhi
avi said:
You just described 99% of Indian e-commerce sites.
Click to expand...

hehe. I never had any problems with any other sites and I have been selling/purchasing since last 5-6 years. This was absolutely the worst experience of online purchase.[DOUBLEPOST=1428855091][/DOUBLEPOST]
itspriyank said:
In my case I had a pretty good experience with them. I bought a lot of spectacles from them for my family and replaced 4 out of them and the refund was instant. Even pickup service was arranged through Bluedart.
Click to expand...

Lucky I guess
 
sid1712

sid1712

Cookies, mmm...
Adept
Apr 11, 2007
478
217
133
Gurgaon
Lenskart always takes time refunding money with everyone i've talked to. They took about a month to refund ~4k for a friend of mine after they themselves had screwed up the order for his lenses.

Decided never to order from then ever again unless there's a significant discount
 
Top Bottom