May be your still a lucky lot, Vodafone service in Pune is purely Sh!7@$$... They never resolve any issues in a timely or properly.
I was a consumer of their N/W with 3G enabled, I can for sure tell you at various locations within the city itself, N/w sucks big time; hardly do their 3G really shows up, and don't even ask for the number of dropped calls and congestion in their network.
For everything one standard answer "Sir we are facing a network congestion OR our systems are down so we cannot see what is happening in the background"; whatever the real reason is!