Need help - washing machine motor

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ibose said:
I did not realize I needed to spell it out but then..
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Seems i have to with you.

10 yr old machine means warranty expired. If they offer to fix it then go for it because replacement cost will always be more. I would inspect the state of the drum and spider if feasible and if those are fine then i don't see a problem paying to get it fixed up to 50% of the replacement cost.
ibose said:
If you are confident enough to offer a 10 year warranty on a motor, how is that "pushing it". No, it is simply what I should get with my product. And definitely not for a technician to come and tell me first that spares are unavailable, as the OP said.
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They are not obligated to have spares beyond ten years. The only people who can answer this definitely is the service centre. You need to go there in person or have a direct contact number. If they can get the spares they will get it. If they can't then you need to look for second hand and the question at this point is how long can you get away without a washing machine ? 1 month, 1 week or less
ibose said:
This and, in my case, it was not a product demo and its not about the racks, covers or stands which everyone tend to sell.
In my case, the microwave was 14 months old. They took 5 minutes to check what was wrong, and the first thing they said was a new switch board will be needed but you should rather consider exchanging this for a new microwave as we have a good offer running.
So no, I am not really kidding you.
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Because they did not have the spare on hand. They rarely do. Which means get it from the factory in China and wait less than a month or more.

Faster to replace than wait if you are willing. With essential appliances like fridge, washing machine, microwave we have no choice.

ibose said:
In any case, you are right when you say that third parties are better when it comes to service and repairs, at least in this case.
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Not this case but all cases. 3rd party repair guys have more smarts as they work on many brands, initiative and are in business for them selves compared to these company drones. They also charge more.
 
blr_p said:
Seems i have to with you.
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Read again what you said and what I wrote. You said 10 years is "pushing it" when they are actually providing a warranty for 10 years. My point is if you promise 10 years then you should honour that. It is not something you would term as "pushing it". I agree that beyond the warranty period they are not obligated for any spares but then most do or offer a repair since they also undertake AMC.

My other point was about their tactic for pushing a new product instead of focusing on the actual servicing. In my case they did have a spare available but even then, the first thing, they recommended was to get a new microwave in exchange. When I said no, then only they coughed out that a replacement board could be supplied in 2 days. I refused when I heard the cost was almost 40% of a new microwave and then realized why they were pushing for a new one.The magnetron was still in warranty even though the faulty switchboard wasn't and I wasn't about to buy a new microwave in the second year just because they asked me to and, that too for a brand, which conks off after just a year. The Urban Company guy took the board and got it repaired and fixed it the next morning. The repair costed 4 times less and even came with 6 months warranty, the same as what was being offered for a genuine IFB replacement. If they can, I don't see why IFB cannot. It is not rocket science. No, it is simply because they don't want to.
I have not seen this tactic with any of the other brands while availing servicing. They would rather fix the problem and then push for getting a AMC but never try and sell you a new one. I have experienced excellent prompt service from the likes of LG, Whirlpool, Sony, Bosch even for items beyond warranty period.
 
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ibose said:
I agree that beyond the warranty period they are not obligated for any spares but then most do or offer a repair since they also undertake AMC.
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Who offers AMC after 10 years ? extended warranties do not exceed 5 if that.
ibose said:
In my case they did have a spare available but even then, the first thing, they recommended was to get a new microwave in exchange. When I said no, then only they coughed out that a replacement board could be supplied in 2 days.
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Heh

ibose said:
I refused when I heard the cost was almost 40% of a new microwave and then realized why they were pushing for a new one. The magnetron was still in warranty even though the faulty switchboard wasn't and I wasn't about to buy a new microwave in the second year just because they asked me to and, that too for a brand, which conks off after just a year.
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Why does switchboard work out to 40% ? unless they want to replace the entire assembly.

ibose said:
The Urban Company guy took the board and got it repaired and fixed it the next morning. The repair costed 4 times less and even came with 6 months warranty, the same as what was being offered for a genuine IFB replacement. If they can, I don't see why IFB cannot. It is not rocket science. No, it is simply because they don't want to.
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Agree
ibose said:
I have not seen this tactic with any of the other brands while availing servicing. They would rather fix the problem and then push for getting a AMC but never try and sell you a new one. I have experienced excellent prompt service from the likes of LG, Whirlpool, Sony, Bosch even for items beyond warranty period.
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How many were 10 yrs old ?
 
blr_p said:
Who offers AMC after 10 years ? extended warranties do not exceed 5 if that.
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I am personally having AMCs after 10 years for Kent and Kutchina. Bosch has it. Your point being ?
blr_p said:
Why does switchboard work out to 40% ? unless they want to replace the entire assembly.
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Feel free to ask them. I did not. Again I do not see the point of this query.
blr_p said:
How many were 10 yrs old ?
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3. Yet again, your point ?

I suppose you are bent on your point that 10 years is "pushing it" even if they offer a warranty of 10 years. Feel free to do so. This has run its course.
 
ibose said:
I am personally having AMCs after 10 years for Kent and Kutchina. Bosch has it. Your point being ?
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Bosch what offers AMC after 10 years ?
ibose said:
3. Yet again, your point ?

I suppose you are bent on your point that 10 years is "pushing it" even if they offer a warranty of 10 years.
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You said you got service after warranty with products from LG, Whirlpool, Sony & Bosch.

I asked which of them were 10 yrs or older

OP's machine is 10yrs old. Why do you fail to realise this !!
 
In My opinion Bother the Washing Machine has Reached EOL , For instance You get another motor , The Maximum durability approximately 2 More years , That makes it 12 Years . Its not Worth , as for instance some other components needs replacement , will be hard for you to get the Replacement Plus Labor , I somewhat think its Time for a Replacement , There is a Rule in Electromechanical Devices ... 6+ Years is a go and 7 is a no go , seems like Time for Upgrade .....Dont get me Wrong ...
 
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Ankit2306 said:
In My opinion Bother the Washing Machine has Reached EOL , For instance You get another motor , The Maximum durability approximately 2 More years , That makes it 12 Years . Its not Worth , as for instance some other components needs replacement , will be hard for you to get the Replacement Plus Labor , I somewhat think its Time for a Replacement , There is a Rule in Electromechanical Devices ... 6+ Years is a go and 7 is a no go , seems like Time for Upgrade .....Dont get me Wrong ...
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Almost every one reaches this conclusion at some point. Life of most domestic appliances is 10 years. You got that far. Great.

To me the limiting factor is how long it takes it get fixed. Parts or not. You do not have a machine until its gets fixed. This can happen well before the warranty expires because parts are not kept on hand. They don't want the inventory cost. If you pay they will get it if its available.

I know of nobody that has got an appliance repaired. None bother because when i ask what was wrong they cannot tell me more that 'it just died'. They did not even want to pay for a repair guy to come over and tell them what was wrong. Which is obvious with the OP here too.
 
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blr_p said:
Almost every one reaches this conclusion at some point. Life of most domestic appliances is 10 years. You got that far. Great.

To me the limiting factor is how long it takes it get fixed. Parts or not. You do not have a machine until its gets fixed. This can happen well before the warranty expires because parts are not kept on hand. They don't want the inventory cost. If you pay they will get it if its available.

I know of nobody that has got an appliance repaired. None bother because when i ask what was wrong they cannot tell me more that 'it just died'. They did not even want to pay for a repair guy to come over and tell them what was wrong. Which is obvious with the OP here too.
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This is India , We believe in Usability And Repairaibilty Till The last Moment , i Believe That Too , Trust me I am Pretty sure There are many Technicians Deep Down In the Streets who will somehow Repair The device By hook Or By Crook ...Thats not the issue , The Issue is Usability of the device substracting the Hassle ...that was my point .....
 
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blr_p said:
I asked which of them were 10 yrs or older
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blr_p said:
How many were 10 yrs old ?
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blr_p said:
OP's machine is 10yrs old.
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So ?
chetansha said:
First they told no spares available, then i explained to them that any appliances sold by them comes with 10yr part support.

Then they told me replacement motor will cost 5k. I a said fine. The next day they come back and say it will cost 7 to 10k, and tell me to buy a new machine, they will give 20% discount on mrp
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Reproducing the above again for your understanding.
 
chetansha said:
machine up and running again. The local mechanic has replaced the motor . i.e., a used one with 6 mth warranty. original motor was taken away by him. I guess they will repair it and use it in future replacements.
the attitude of ifb really sucked. big time.
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Yes....that's how it is done.....but i guess pricing has increased quite a lot.....i used to get the motor replaced same way but much cheaper.....guess could depend on type of motor or brand it is based on.
 
chetansha said:
machine up and running again. The local mechanic has replaced the motor . i.e., a used one with 6 mth warranty. original motor was taken away by him. I guess they will repair it and use it in future replacements.
the attitude of ifb really sucked. big time.
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How much did he charge for it.
 
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