I recently moved to webhostingpad after being looted by the local host. A small start up in Bangalore. Started charging me way much. So eventually I had to give up. I can't pay 2.5k for 20GB bandwidth. And I am still struggling with my hosting. WHP is awfully slow. Or is it just that I am experiencing it? Could someone confirm. I also made a lot of changes because the CPU usage kept going high. I don't think for a small blog like mine should be doing it. Below is the last interaction with them
Chat with Technical Support
Then with Billing Team:
These guys do Only copy paste nothing else.
Can someone please suggest a good host. I need it desperately.
Requirements
Thanks Guys!
Chat with Technical Support
Patrick K. : Welcome to Web Hosting Pad. How may I help you today?
Kuldeep : what is the configuration of the shared hosting servers?
Patrick K. : Could you be more specific.
Kuldeep : The server on which my website is hosted i.e. I have been given account. What is the technical specification/hardware configuration of that server.
Kuldeep : revolutioners.com
Kuldeep : waiting???
Patrick K. : We run linux servers with up to date apache and php.
Patrick K. : Is there something you wanted to know if we met the requirements for?
Kuldeep : No Sir, are you sitting in India that you are having hard time comprehending the statement which I delibrately explained twice.
Kuldeep : Tell me would I get my 100% money back if I cancel my account?
Patrick K. : I live in Rolling meadows IL about 20 minutes away from our Datacenter in Chicago.
Kuldeep : Please you can answer this question I guess clearly.
Patrick K. : Can you please provide me with the main domain on the account?
Kuldeep : Ya that means you think I am a fool, correct?
Kuldeep : Buddy, you might be sitting in sillicon valley. I don't care. I wrote in plain english and asked what is the configuration of the server on which my website is hosted.
Kuldeep : revolutioners.com
Kuldeep : Its painfully slow compared to what I was on.. a local hosting provider. and you so called, one of the top hosts.
Kuldeep : ############
Patrick K. : You are within the 30 days for your 30 day money back period.
Kuldeep : yes, so would I get 100% money back in 30 days/
Kuldeep : is what I am asking/
Patrick K. : That is correct.
Kuldeep : I need a confirmation please so that I can keep this as evidence.
Patrick K. : Wonderful you will be able to cancel and receive your refund as long as you email billing@webhostingpad.com Kuldeep : Dear, I know I will get the refund. But how much percent and when? could you please answer that.
Kuldeep : don't make a joke out of this company.
Patrick K. : I'm not in billing you will need to contact billing in regards to any kind of refund.
Kuldeep : why the hell did you waste my time then. could you not tell me this earlier.
Patrick K. : Have a nice day sir.
Then with Billing Team:
Sharon Greene : Hello, This is the billing dept. How may I assist you.
Sharon Greene : Welcome to Web Hosting Pad. How may I help you today?
Kuldeep : Sharon
Kuldeep : I have just been a customer for around 2-3 days
Kuldeep : and I must say customer support is pathetic
Kuldeep : therefore I would like to cancel my account.
Sharon Greene : To cancel, please go to:
https://secure.webhostingpad.com/cancellation.htm
Kuldeep : would you please let me know what are the refund policies
Kuldeep : great
Kuldeep : and how about the policy
Sharon Greene : Each of WebHostingPad hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund.
The following services do not qualify for the 30 Day Money Back Guarantee:
account renewals, additional items and services and domain name registration Kuldeep : madam Sharon Greene : Because we are not able to delete and or untransfer the domain name once it's registered or transferred, there is a fee of $14.95 for all domain names that we register or transfer (This applies to the free domain name promotion as well). Therefore, if you cancel within 30 days of your purchase, you will be charged $14.95 for the domain name.
Free domain offer is only available during the first 30 days of service.
Kuldeep : what is the refund policy for hosting
Kuldeep : will i get 100% refund or not?
Sharon Greene : Each of WebHostingPad hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund.
The following services do not qualify for the 30 Day Money Back Guarantee:
account renewals, additional items and services and domain name registration
Sharon Greene :
Because we are not able to delete and or untransfer the domain name once it's registered or transferred, there is a fee of $14.95 for all domain names that we register or transfer (This applies to the free domain name promotion as well).
Therefore, if you cancel within 30 days of your purchase, you will be charged
$14.95 for the domain name.
Free domain offer is only available during the first 30 days of service.
Sharon Greene : Please let me know your domain name and I can determine the refund amount for your account if you are qualify for one.
Kuldeep : revolutioners.com
Sharon Greene : if you fill out and submitted a cancellation form now, you would get a full refund of $71.64.
Kuldeep : till when I have time
Kuldeep : because I might take some time to look for a different host/
Sharon Greene : You will have to submit a cancellation form 3 days prior to September 19, 2011
Kuldeep : thanks
These guys do Only copy paste nothing else.
Can someone please suggest a good host. I need it desperately.
Requirements
- Linux
- At least 50GB bandwidth monthly. (unlimited would be good)
- Can host at least 5 domains
- 5 GB space minimum
- no CPU usage crap.
- Good Support
- I don't mind using Indian Host provided its reliable
- My budget is around 2-3k per year.
Thanks Guys!