Note: I might have missed something from the events and the sequence might not be perfect for some but have put forth my case as briefly as I could
@The Knight
Instead of contacting you prior to opening this thread, I am directly posting the issue here. I want the communication to be seen by everyone.
Below is the sequence of events that happened:
1. Had purchased a Nexus 4 16GB Black around 15th June for my best friend from The Knight.
2. Device was promptly shipped by him on 16th June using DTDC.
3. Received the parcel at my office location sometime in the afternoon. Confirmed that the device is there in the parcel and signed of the POD.
4. I open up the package and check the phone. Things which I notice are as below:
-front screen film was heavily scratched.
-markings in white color( +, - and power circle on the film seemed way different than what actually is there on a colleague's nexus 4 who sits next to me at my work place.
-The notification LED at the bottom of the screen was a huge circle which didn't merge with the screen and was looking more like a secondary camera at the bottom. It was a big eyesore. I immediately compared it with 2 Nexus 4s bought from flipkart and the notification LED was not visible in them as if it was totally hidden. Note: Picture attached below to the thread.
-The lettering on the box of nexus 4 was again not original
5. All of the above was immediately highlighted to The Knight. Over the call, I stated that the phone seems refurbished to me. The front glass seems a cheap OEM to me. The box lettering shows the box is also not original. Scratches on the front factory plastic (they were like the ones that appear when the phone is used by someone for a few weeks. All of the above was communicated to him within 1 hour of receiving the phone.
6. Initially, he suggested me to sell off the phone locally and get back the value I paid for it. I disagreed to that and stuck to the point that I want a refund. He explained to me that his dealer would only replace the phone and not give back the amount paid for it so I agreed and shipped back the phone (it took me 3 days to ship since local dtdc franchisee refused to ship a mobile phone). Later after agreement with The Knight phone was shipped back using Speed post.
7. After receiving the phone, he initially informed me that he personally checked all the devices with his vendor and almost all of them had that big brown hole for the notification light apart from 2 Black phones which looked like were nothing having that.
8. Next day he went to collect the phone and one of them was sold and the other did not boot up :S.
9. Again on his next visit, he told me that black ones left with his vendor, all have that kind of notification light brown holes and only one white one was remaining. I had to convince my friend that white one also looks good and anyways she was going to put a case on the phone so black or white the front part is all the same for both of them and she agreed.
10. I strongly told him that I need a BRAND NEW phone for which I have paid with original box, without any scratches on the factory plastic put on the phone by Google and all original accessories. He told me that phones are imported individually/separately by his vendor and accessories are imported separately but all are original and just the box might not arrive as the original one. At that point it was already almost a week past after I had paid and had to give the phone to my friend by that weekend, so I made a choice and agreed to him.
11. He shipped the phone and I received it the next day evening and checked it to confirm if all was fine. The front plastic was having scratches but not to the extent of previous one and was acceptable. Accessories seemed original and the most important thing the display did not have the eye sore like brown hole around the notification light. I confirmed it to him over the phone that I was fine with the device and all was ok.
After 4 months down the line during which my friend was using the phone, phone was lying on a desk overnight and in the morning suddenly she noticed a big crack from going wide from left to the right side of the phone and was shocked to see that. I get a call immediately and we are clueless of how that might have happened. I got cursed so much by her. Man I have no words to explain that.
I took me so much time to convince her to get the display and digitizer replaced from LG service center. Immediately next day the phone was taken by me to LG service center in thane which is 10 mins away from where I live.
Things which happened there were again shocking:
1. Since the touch screen had stopped responding at 90% of the areas, it was not possible to see the IMEI by going to settings>about phone option.
2. The girl attending us picks up the phone to remove the sim tray and even before taking it out, she with her eyes wide open told me that the tray doesn't seem to be genuine. I keep mum and wait for her to remove the tray.
3. She took the tray out and told me there is no IMEI on the tray. She asks me for a bill where she can find the IMEI which needs to be entered in their system for accepting a device for repair. I told her that it was bought of ebay so no bill there with me.
4. She took the phone with her inside to their technician and came out after 5 minutes showing me the back white panel/cover's inside portion that there is no IMEI here also. There is a sticker placed there with the device IMEI number it seems which was also missing making us think that the back panel is also a replacement OEM one. May be his vendor converted a black phone to a white one.
All the while this was happening, my friend who owns the phone was with me standing behind and just furiously staring at me and I had nothing to tell her. Leaving all that drama apart. I had to leave the service center with the phone.
I come home and remember that the IMEI is captured by google when an account is linked to an android phone. Found it out on Google dashboard and was successfully able to submit the phone the next day with that IMEI number.
As of today when I am posting this thread, it’s a week past and I am waiting for the service center to call me back confirming the phone is repaired. Charges communicated at the time of submitting the phone were INR 5233/-.
I am unclear of what actually can be done by posting this thread but I wanted to bring all of this to everyone's attention. The display getting cracked without any physical damage makes me think that the white Nexus 4s Display was also OEM and not original.
@The Knight
Instead of contacting you prior to opening this thread, I am directly posting the issue here. I want the communication to be seen by everyone.
Below is the sequence of events that happened:
1. Had purchased a Nexus 4 16GB Black around 15th June for my best friend from The Knight.
2. Device was promptly shipped by him on 16th June using DTDC.
3. Received the parcel at my office location sometime in the afternoon. Confirmed that the device is there in the parcel and signed of the POD.
4. I open up the package and check the phone. Things which I notice are as below:
-front screen film was heavily scratched.
-markings in white color( +, - and power circle on the film seemed way different than what actually is there on a colleague's nexus 4 who sits next to me at my work place.
-The notification LED at the bottom of the screen was a huge circle which didn't merge with the screen and was looking more like a secondary camera at the bottom. It was a big eyesore. I immediately compared it with 2 Nexus 4s bought from flipkart and the notification LED was not visible in them as if it was totally hidden. Note: Picture attached below to the thread.
-The lettering on the box of nexus 4 was again not original
5. All of the above was immediately highlighted to The Knight. Over the call, I stated that the phone seems refurbished to me. The front glass seems a cheap OEM to me. The box lettering shows the box is also not original. Scratches on the front factory plastic (they were like the ones that appear when the phone is used by someone for a few weeks. All of the above was communicated to him within 1 hour of receiving the phone.
6. Initially, he suggested me to sell off the phone locally and get back the value I paid for it. I disagreed to that and stuck to the point that I want a refund. He explained to me that his dealer would only replace the phone and not give back the amount paid for it so I agreed and shipped back the phone (it took me 3 days to ship since local dtdc franchisee refused to ship a mobile phone). Later after agreement with The Knight phone was shipped back using Speed post.
7. After receiving the phone, he initially informed me that he personally checked all the devices with his vendor and almost all of them had that big brown hole for the notification light apart from 2 Black phones which looked like were nothing having that.
8. Next day he went to collect the phone and one of them was sold and the other did not boot up :S.
9. Again on his next visit, he told me that black ones left with his vendor, all have that kind of notification light brown holes and only one white one was remaining. I had to convince my friend that white one also looks good and anyways she was going to put a case on the phone so black or white the front part is all the same for both of them and she agreed.
10. I strongly told him that I need a BRAND NEW phone for which I have paid with original box, without any scratches on the factory plastic put on the phone by Google and all original accessories. He told me that phones are imported individually/separately by his vendor and accessories are imported separately but all are original and just the box might not arrive as the original one. At that point it was already almost a week past after I had paid and had to give the phone to my friend by that weekend, so I made a choice and agreed to him.
11. He shipped the phone and I received it the next day evening and checked it to confirm if all was fine. The front plastic was having scratches but not to the extent of previous one and was acceptable. Accessories seemed original and the most important thing the display did not have the eye sore like brown hole around the notification light. I confirmed it to him over the phone that I was fine with the device and all was ok.
After 4 months down the line during which my friend was using the phone, phone was lying on a desk overnight and in the morning suddenly she noticed a big crack from going wide from left to the right side of the phone and was shocked to see that. I get a call immediately and we are clueless of how that might have happened. I got cursed so much by her. Man I have no words to explain that.
I took me so much time to convince her to get the display and digitizer replaced from LG service center. Immediately next day the phone was taken by me to LG service center in thane which is 10 mins away from where I live.
Things which happened there were again shocking:
1. Since the touch screen had stopped responding at 90% of the areas, it was not possible to see the IMEI by going to settings>about phone option.
2. The girl attending us picks up the phone to remove the sim tray and even before taking it out, she with her eyes wide open told me that the tray doesn't seem to be genuine. I keep mum and wait for her to remove the tray.
3. She took the tray out and told me there is no IMEI on the tray. She asks me for a bill where she can find the IMEI which needs to be entered in their system for accepting a device for repair. I told her that it was bought of ebay so no bill there with me.
4. She took the phone with her inside to their technician and came out after 5 minutes showing me the back white panel/cover's inside portion that there is no IMEI here also. There is a sticker placed there with the device IMEI number it seems which was also missing making us think that the back panel is also a replacement OEM one. May be his vendor converted a black phone to a white one.
All the while this was happening, my friend who owns the phone was with me standing behind and just furiously staring at me and I had nothing to tell her. Leaving all that drama apart. I had to leave the service center with the phone.
I come home and remember that the IMEI is captured by google when an account is linked to an android phone. Found it out on Google dashboard and was successfully able to submit the phone the next day with that IMEI number.
As of today when I am posting this thread, it’s a week past and I am waiting for the service center to call me back confirming the phone is repaired. Charges communicated at the time of submitting the phone were INR 5233/-.
I am unclear of what actually can be done by posting this thread but I wanted to bring all of this to everyone's attention. The display getting cracked without any physical damage makes me think that the white Nexus 4s Display was also OEM and not original.
Attachments
Last edited:
) that everything with the phone/gadget will be okay.
