Hi guys.
My motherboard is an MSI P35 Platinum Combo, just 1yr old & is within warranty. I bought it from Supreme IT Mall (35 Chittaranjan Avenue, Ground Floor, Kolkata –700 012).
I applied some thermal paste on the processor (Pentium D 830), put the cooler/heatsink (CM Geminii-S) back. After installing everything, when I powered on the pc, the motherboard kept restarting again & again in an interval of 8-10 seconds. Besides there was no display from the graphics card. I inspected the CPU socket (LGA775) and found a pin bent. I tested my PSU, processor and graphics card on another motherboard and found them to be okay.
But the after sales service guy, Mr. Shashi Poddar, at Supreme IT Mall is blaming me for the damage to the CPU pin and not accepting the motherboard saying that the warranty is void in case of CPU pin damage.
Doesn't MSI have any infrastructure to repair or replace damaged parts in Kolkata? I'm ready to pay the extra charges if any "OUT OF WARRANTY" repair work is carried out in an authorized MSI service center. Guys please help. I'm at a total loss:down:.
My motherboard is an MSI P35 Platinum Combo, just 1yr old & is within warranty. I bought it from Supreme IT Mall (35 Chittaranjan Avenue, Ground Floor, Kolkata –700 012).
I applied some thermal paste on the processor (Pentium D 830), put the cooler/heatsink (CM Geminii-S) back. After installing everything, when I powered on the pc, the motherboard kept restarting again & again in an interval of 8-10 seconds. Besides there was no display from the graphics card. I inspected the CPU socket (LGA775) and found a pin bent. I tested my PSU, processor and graphics card on another motherboard and found them to be okay.
But the after sales service guy, Mr. Shashi Poddar, at Supreme IT Mall is blaming me for the damage to the CPU pin and not accepting the motherboard saying that the warranty is void in case of CPU pin damage.
Doesn't MSI have any infrastructure to repair or replace damaged parts in Kolkata? I'm ready to pay the extra charges if any "OUT OF WARRANTY" repair work is carried out in an authorized MSI service center. Guys please help. I'm at a total loss:down:.