Pathetic service by Transcend

MegaMind

Adept
Hey guys, i bought a Transcend 640GB (TS640GSJ25M2) on 20th September 2011 from letsbuy.com. It started giving problems after a month, rarely gets recognized. So i gave it for RMA to Accel frontline services ltd. chennai on 28-oct-2011. Ever since i've been waiting for the replacement. I contacted the Accel manager, a very polite gentleman who gave his personal mobile no. to enquire about the status of my RMA. Accel is trying their best (as far as i can see) but Transcend seems to focus on sales & not support. I tried mailing Transcend CC, they said "we'll ask accel to push your case".

In my experience & AFAIK, Transcend HDDs are one of the most reliable ones compared to other brands. The after sales support seems to be very pathetic..

I'm sick of waiting, any suggestions?
 

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