I had ordered a Western Digital 6400AAKS from a TE dealer (Amarbir). It arrived dead. I called the dealer immediately and asked him about shipping the dead drive back to him. He was like ... "Arrey, aapki bhi kharaab nikal gayi". He said a few more of his WD640AAKS drives had gone kaput as he had received complaints from others as well. He sounded helpful and advised me to get it RMAed in Delhi itself.
Well, I generated a RMA id from Western Digital's website (link for RMA) and waited for around 10 days for someone to come and pick up the drive.
I'll be honest, i was kinda pissed off at the whole DOA (dead on arrival) and rma hassle and in my heart I did rebuke myself for making this purchase online. But then, if I had to purchase it from a shop i would have had to go all the way to Nehru Place which is 30 km from my place and still there would have been no guarantee of getting the AAKS one.
The bad thing : Eventually the the drive was picked and 3-4 days later (yesterday) i received the replacement drive. The only thing in my mind while opening the packet was, it may not be AAKS. And I was right, they had sent me AACS one in return.
The good thing : I got a 750 gigger in return of the 640 one.
We all know that AAKS performs slightly better but AACS is the "green" one. So I thought hard for a moment and decided that getting 100+ gb more at the cost of AACS instead of AAKS is still a good thing for me because as such I wanted the drive for storage purpose only.
Bottomline.... It was a nice gesture on the part of WD and I thank them for it. After so many years, this is my first non-Seagate drive and there is a strong chance that my next drive is going to be WD as well :hap2:
Well, I generated a RMA id from Western Digital's website (link for RMA) and waited for around 10 days for someone to come and pick up the drive.
I'll be honest, i was kinda pissed off at the whole DOA (dead on arrival) and rma hassle and in my heart I did rebuke myself for making this purchase online. But then, if I had to purchase it from a shop i would have had to go all the way to Nehru Place which is 30 km from my place and still there would have been no guarantee of getting the AAKS one.
The bad thing : Eventually the the drive was picked and 3-4 days later (yesterday) i received the replacement drive. The only thing in my mind while opening the packet was, it may not be AAKS. And I was right, they had sent me AACS one in return.
The good thing : I got a 750 gigger in return of the 640 one.
We all know that AAKS performs slightly better but AACS is the "green" one. So I thought hard for a moment and decided that getting 100+ gb more at the cost of AACS instead of AAKS is still a good thing for me because as such I wanted the drive for storage purpose only.
Bottomline.... It was a nice gesture on the part of WD and I thank them for it. After so many years, this is my first non-Seagate drive and there is a strong chance that my next drive is going to be WD as well :hap2: