I purchased a Arctic MX5 thermal paste from MD on 8th April, 22. Few days later I got some free time and took the initiative of repasting my processor. I open the tube and the first thing I see is some brownish/blackish watery substance coming out. I pumped it out until I saw actual the paste peeking out. Then I dropped pea size on the processor and began trying to spread it with my spatula. However, it was noticed that the item is not like a paste. As I dragged my spatula along the processor surface the substance wouldn't spread and instead stick with the spatula and take solid forms, like small rounded balls; Arctic MX5 balls. So I cleaned off the entire substance off of the processor surface with IPA and tried second time. And it was the same! The product had solidified. At that point, I took on my mobile phone and decided to video record it. And there was the third time, and it was almost the charm. This time some of the substance that came out indeed was paste like, so I was able to spread it, by it was not enough to cover the entire surface, so I had to pump out some more, and there came the semi solid form again. Anyhow, I somehow managed to cover the processor surface (a 5 minn job taking well over 30 mins due to faulty product) and called it a day.
Now next few days I had remained extremely busy. It was always in my mind to lodge a complaint but I just couldn't get the time. Two days ago (on 25th) I did make time and placed a return request on MD website. Next morning, I got reply that I had missed the deadline of return window , which is of 3 days by the way. I replied back saying that it is indeed my fault that I didn't know the rules and requested to not throw the rulebook at me and to consider a product replacement as I am an old customer. Today morning I received a reply, that I placed the order after agreeing to their T&C and return window has passed on 12th April, so they won't do anything.
Here is a video of the defective product: https://drive.google.com/file/d/1lWr4Zd63gRyhf5bOOY6RZqPtHwowRK5Y/view?usp=drivesdk
Now the item is only 700 rupees but it's a 4-gram paste anyway. Is there anything I can do to have this product replaced? I mean I need to have a working product, right? Because I have paid for the same! It's my fault to have purchased it from MD, it's also my fault to have chosen Arctic over Noctua.
Do advise
Now next few days I had remained extremely busy. It was always in my mind to lodge a complaint but I just couldn't get the time. Two days ago (on 25th) I did make time and placed a return request on MD website. Next morning, I got reply that I had missed the deadline of return window , which is of 3 days by the way. I replied back saying that it is indeed my fault that I didn't know the rules and requested to not throw the rulebook at me and to consider a product replacement as I am an old customer. Today morning I received a reply, that I placed the order after agreeing to their T&C and return window has passed on 12th April, so they won't do anything.
Here is a video of the defective product: https://drive.google.com/file/d/1lWr4Zd63gRyhf5bOOY6RZqPtHwowRK5Y/view?usp=drivesdk
Now the item is only 700 rupees but it's a 4-gram paste anyway. Is there anything I can do to have this product replaced? I mean I need to have a working product, right? Because I have paid for the same! It's my fault to have purchased it from MD, it's also my fault to have chosen Arctic over Noctua.
Do advise
