I thought I'd share something nice that happened with them recently, which I didn't expect.
As a disclaimer, I don't know anyone at PrimeABGB, not by email or name or online alias. I have no clue who owns it or runs it, I don't know who their staff is. All I remember of them is a few photos that I saw on Google about six years ago when I first heard of them online. So to be clear, no one asked me to post this nor do I gain anything by posting my experience. PrimeABGB did once sent me a generic email to post a review on google about a previous order, I deleted that email without posting the review – Google reviews are very useful to me, but it's a personal (privacy related) decision that I don't contribute to them.
My current order history with them is pretty sparse (just two case fans/accessories in 2019) since they changed their website backend a few years ago. Before the change, I had maybe about 50k in various orders, mostly clearance items like anodized thumbscrews and thermalright heatsinks. These orders aren't visible in my order history so it's likely they don't have access to this information either and whoever processed my order probably did not know of them. I'm mentioning this to make it clear that I'm not a big spender nor is there any reason for me to be well known to them to get preferential treatment. Either way, an order history of 50k is hardly anything these days when people are commissioning 1500k desktops.
They had an excellent price for a kit of Corsair Vengeance LPX 64GB 3200MHz DDR4 at under 22k, and I purchased one back in February. MD Computers had it for 26k, Amazon for 30k and local sellers didn't even have it, but wanted 25k for a 3000MHz kit. The SKU is CMK64GX4M2E3200C16 if you want to look it up yourself.
I placed the order on a Friday, and I had it on Monday. This was a nice surprise, but not entirely unexpected given other people's experiences.
A few weeks later I needed another kit, and repurchased the same kit at the same price, also on a Friday. But the next day, the kit went out of stock. I thought they might have run out of stock, so I waited. About a week later, it was back in stock but at over 26k. At this point, I expected them to cancel the order and issue a refund because of the price difference.
So I emailed them after about ten days from my order date. Apparently they just forgot about my order. After about a week of reminding and they finally shipped the other, without any comment.
When I received it, I saw it was a recent import and that the mrp had changed. The first kit had an mrp of 48k was imported last November, this one has an mrp of 58k and imported this month. Maybe it's because of increased taxes or decreased supply or something completely unrelated, I can't pinpoint why it increased. In any case the price changed, but PrimeABGB honoured the price I paid and apparently sold it at a loss to me.
That was unexpected, I've never experienced this with any retailer, online or offline. And I don't think I'd be able do the same if I was in their position, knowing how slim the margins are on computer hardware.
I had expected to have the order cancelled, and I was prepared to buy it at the new price, but they didn't mention anything about the price change and shipped the order for the original amount. Sure, the order was delayed by almost three weeks, but this wasn't a critical component, and 5k isn't exactly pocket change these days.
I thought it would be nice to share this positive experience when we're accustomed to hearing just horror stories with online purchases. I've also attached proof below.
As a disclaimer, I don't know anyone at PrimeABGB, not by email or name or online alias. I have no clue who owns it or runs it, I don't know who their staff is. All I remember of them is a few photos that I saw on Google about six years ago when I first heard of them online. So to be clear, no one asked me to post this nor do I gain anything by posting my experience. PrimeABGB did once sent me a generic email to post a review on google about a previous order, I deleted that email without posting the review – Google reviews are very useful to me, but it's a personal (privacy related) decision that I don't contribute to them.
My current order history with them is pretty sparse (just two case fans/accessories in 2019) since they changed their website backend a few years ago. Before the change, I had maybe about 50k in various orders, mostly clearance items like anodized thumbscrews and thermalright heatsinks. These orders aren't visible in my order history so it's likely they don't have access to this information either and whoever processed my order probably did not know of them. I'm mentioning this to make it clear that I'm not a big spender nor is there any reason for me to be well known to them to get preferential treatment. Either way, an order history of 50k is hardly anything these days when people are commissioning 1500k desktops.
They had an excellent price for a kit of Corsair Vengeance LPX 64GB 3200MHz DDR4 at under 22k, and I purchased one back in February. MD Computers had it for 26k, Amazon for 30k and local sellers didn't even have it, but wanted 25k for a 3000MHz kit. The SKU is CMK64GX4M2E3200C16 if you want to look it up yourself.
I placed the order on a Friday, and I had it on Monday. This was a nice surprise, but not entirely unexpected given other people's experiences.
A few weeks later I needed another kit, and repurchased the same kit at the same price, also on a Friday. But the next day, the kit went out of stock. I thought they might have run out of stock, so I waited. About a week later, it was back in stock but at over 26k. At this point, I expected them to cancel the order and issue a refund because of the price difference.
So I emailed them after about ten days from my order date. Apparently they just forgot about my order. After about a week of reminding and they finally shipped the other, without any comment.
When I received it, I saw it was a recent import and that the mrp had changed. The first kit had an mrp of 48k was imported last November, this one has an mrp of 58k and imported this month. Maybe it's because of increased taxes or decreased supply or something completely unrelated, I can't pinpoint why it increased. In any case the price changed, but PrimeABGB honoured the price I paid and apparently sold it at a loss to me.
That was unexpected, I've never experienced this with any retailer, online or offline. And I don't think I'd be able do the same if I was in their position, knowing how slim the margins are on computer hardware.
I had expected to have the order cancelled, and I was prepared to buy it at the new price, but they didn't mention anything about the price change and shipped the order for the original amount. Sure, the order was delayed by almost three weeks, but this wasn't a critical component, and 5k isn't exactly pocket change these days.
I thought it would be nice to share this positive experience when we're accustomed to hearing just horror stories with online purchases. I've also attached proof below.
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