Market Feedback Rahul ITWares - RMA Policy - Is this same for all?
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cyberwarfare
Galvanizer
ok i have practically gone through the whole thread and my gawd its long
now looking at this from an outsiders point of view both parties are right in their own ways and if i may then this is what i suggest
@ITWares
look bro, u cannot depreciate based on usage as its not the op's fault for the defect in mfg and nor is it yours.
but yes the value of the item will depreciate but a small margin. definitely not by 500. this is because the product will not become worthless at the end of its warranty period. it will have residual value which will exist over the life time of the item.
@op
i can understand your anger and rage at the way rahul is handling the matter but the value will depreciation a bit
maybe to the tune of 50-100 rs but i cannot be the judge of that
@mods
i urge you all to close the thread, or at least intervene in the matter before it escalates much more (i doubt its possible though).
also it wold be great if you all could edit/modify the T&C for the dealers paradise section to safeguard both the interests of the dealers and the customers
@all
please correct me if i am wrong
now looking at this from an outsiders point of view both parties are right in their own ways and if i may then this is what i suggest
@ITWares
look bro, u cannot depreciate based on usage as its not the op's fault for the defect in mfg and nor is it yours.
but yes the value of the item will depreciate but a small margin. definitely not by 500. this is because the product will not become worthless at the end of its warranty period. it will have residual value which will exist over the life time of the item.
@op
i can understand your anger and rage at the way rahul is handling the matter but the value will depreciation a bit
maybe to the tune of 50-100 rs but i cannot be the judge of that
@mods
i urge you all to close the thread, or at least intervene in the matter before it escalates much more (i doubt its possible though).
also it wold be great if you all could edit/modify the T&C for the dealers paradise section to safeguard both the interests of the dealers and the customers
@all
please correct me if i am wrong
Oh yeas i will. This fool thinks he can do whatever he wants.
Rest assured. I will **** his online presence like nothing else. Never have i hated a person in my life. Cant believe the first one is online.
I wish the floor that he stands give away one day.
If @staff thinks my posts are out of line, then u can ban/refract or do whatever u want. somethings need to be said.
Rest assured. I will **** his online presence like nothing else. Never have i hated a person in my life. Cant believe the first one is online.
I wish the floor that he stands give away one day.
If @staff thinks my posts are out of line, then u can ban/refract or do whatever u want. somethings need to be said.
I would really suggest you making clear statements about warranty when it is not a 'Standard' one.
do not offer warranty services if your supplier is not the kind who can stand by it's terms.
im not saying it with attitude but so that you do not have to suffer losses and bad publicity.
Just direct every rma to the respective distributor if it is not you. if it is you then do not simply offer rma.
As for RMA for products not available in India.
was it dvdstored who imported usb 3g modems and provided warranty from him own side?
I do not recollect him adding any depreciation.
He took as much responsibility as much the liberty to make a sale.
You are giving excuses of no rma center in india. but guess what, you distributed the product and that makes it your responsibility to facilitate rma.
I would request Staff to make dealers submit their TnC to TE for member's to refer.
This thread shall also serve as a reason why not to allow sales on their websites.
do not offer warranty services if your supplier is not the kind who can stand by it's terms.
im not saying it with attitude but so that you do not have to suffer losses and bad publicity.
Just direct every rma to the respective distributor if it is not you. if it is you then do not simply offer rma.
As for RMA for products not available in India.
was it dvdstored who imported usb 3g modems and provided warranty from him own side?
I do not recollect him adding any depreciation.
He took as much responsibility as much the liberty to make a sale.
You are giving excuses of no rma center in india. but guess what, you distributed the product and that makes it your responsibility to facilitate rma.
I would request Staff to make dealers submit their TnC to TE for member's to refer.
This thread shall also serve as a reason why not to allow sales on their websites.
Yes we help our customers in every way we can but this is unreasonable according to me
Yes the warranty is according to sound magic its which means its 1 Yr and similar value according to me means similar value of the Product at its current state not the original value if that was the case then y minus the warranty period also dealers should not minus anything if they can minus warranty coz its 7 Months old they should be able to minus the price also.
And incase we don't have stock for RMA this is what we can offer at the best according to our site and i have shown you 1 other too.
Yes the warranty is according to sound magic its which means its 1 Yr and similar value according to me means similar value of the Product at its current state not the original value if that was the case then y minus the warranty period also dealers should not minus anything if they can minus warranty coz its 7 Months old they should be able to minus the price also.
And incase we don't have stock for RMA this is what we can offer at the best according to our site and i have shown you 1 other too.
adi_vastava said:Oh Man, not you too; Rahul.. You were among the best dealer to me till this thread(from past so many shopping experiences). But this argument of your's is just not acceptable; and you know that as well. You just do not want to agree on that.
Now from your site, (its for PL 11 and not PL 30), TheITWares - One Stop for all Gizmos!SoundMAGIC PL-11 In-Ear Earphones - TheITWares, if you go on warranty tab it says "Warranty as per SoundMAGIC".
Now I wonder how one should interpret it? A typical user will go to SoundMagic site and read that and will think that he'll get a replacement within one year; But just because the dealer is no more associated with the manufacturer now; he'll get only half of the money. Now I agree you did not make any profit out of this CN given; But is it really the buyer's fault? Manufacturer is still making it; so its not EOL. (Now it can not be EOL; just because you do not sell it anymore. right?).
Just because dealer is no more associated with manufacturer; why should buyer suffer for that?
So my logic with all this is; you made your point, m jeri made his. you can see every one except for you obviously supports m jeri point.(including me). Now you can ditch whole community and still take your stand, or can think why every one is supporting him and not you.
I recall the thread where you took the step and got someone a higher quality PSU in RMA by talking to the RMA company head. I rather remember TheITWares like that than this.
guys lets keep one thing clear,
this guy need to cough out jerry's 50 rs which he asked for return shipping,jerry's new headset and proper apology .
If he cant understand and makes his own rule as if he is king,
S**** him and let this case go to proper consumer court and in mean while lets see what is to be done about his online presense.
this guy need to cough out jerry's 50 rs which he asked for return shipping,jerry's new headset and proper apology .
If he cant understand and makes his own rule as if he is king,
S**** him and let this case go to proper consumer court and in mean while lets see what is to be done about his online presense.
I am doing the correct RMA according to me and my sites rules
I can post the same FAQ link in all the threads that i sell here if u like there is no other way to communicate and tell the buyer about these FA's online can only post them on my site and will do so here too.
I can only offer replacement if i have the product if i don't then i will offer according to the rules mentioned on our site which cannot be read out to every customer that comes in and buys this is online website selling and this is exactly the way it works.
I can post the same FAQ link in all the threads that i sell here if u like there is no other way to communicate and tell the buyer about these FA's online can only post them on my site and will do so here too.
I can only offer replacement if i have the product if i don't then i will offer according to the rules mentioned on our site which cannot be read out to every customer that comes in and buys this is online website selling and this is exactly the way it works.
madnav said:
As I see here the problem of whole thread is this line -> "according to me"TheITWares said:
Why it should be according to you? you do not deal with SoundMagic now; is it really m jeri problem? Additionally you should change that warranty description to dealer warranty. Than you can say "according to me" perhaps if you mention that somewhere at your site.
If you sold that earphone to m jeri with SoundMagic warranty than according to me
you have taken wrong stand.P.S.: No more spam from me, considering its not helping the case.
WoW its like he is saying do what you can and i will play as i like, so very childish of him. No use trying to make him understand. As one senior member suggested, if there is some non-refundable fees from dealers then use it to buy jeri a new PL30 and discontinue his dealership.
Prime gets it from the distributor and not SM i was the distributor of the same too
As i said earlier when a company does not have a service center or its presence in a country the distributor is free to offer any kind of warranty he wants tomm i can sell SM with 1 Month warranty also if i have imported the same in India.
Soundmagic cannot force me to provide anything or do anything
--- Updated Post - Automerged ---
I too am getting angry and agitated a bit sorry if it offended any of you
As i said earlier when a company does not have a service center or its presence in a country the distributor is free to offer any kind of warranty he wants tomm i can sell SM with 1 Month warranty also if i have imported the same in India.
Soundmagic cannot force me to provide anything or do anything
madnav said:
--- Updated Post - Automerged ---
I too am getting angry and agitated a bit sorry if it offended any of you
pratikb said:
yes this is only solution to this BS and it needs to close.Aladdin said:
guys this is like viral.
spreading like hell and full of BS from rahul.
one of the fastest growing thread i have seen and more than that so many guys online on this thread and still this A** thinks he is right.
all of the community on jeri's side and nobody not even single soul ready to support you rahul.
what does this mean.??
what you smoking dude,i want to know
Emperor
Juggernaut
TheITWares said:
What's wrong with PrimeABGB & also nothing was wrong with you till you bent the WARRANTY word for PL30 belong to m~jeri. Till yesterday lots of members here on TE suggest you also but if some one stick to Prime than you must think what makes him to do so? does prime pay him or offer him lower than market, no, I don't think so but may be after sales service from prime (may be some time suffer loss but makes customer happy) attract him (customer) more.
Take your example how many incidents like this PL30 you come across in this year? hardly 2-3 & does it really make any difference if you offer full price CN or new PL30, because in case of CN m~jeri use to buy any product from you only & if you was offer him new he may forward you lots & lots customer & even spread good words about you & latter you was need to make necessary changes with your warranty terms.... but instead what you do..... & see how long the thread is & see ALL YOU GOOD WORK goes in-vain & loose lots of customers from TE & in future when ever some one search google for your shop this post will come & he/she also refrain to buy from you.
You may paid 10 times or more of Rs.950/- in advertising over TE & other places but just can't sacrifice Rs.950/- & make m~jeri to become your permanent customer. Here m~jeri lost Rs.950/- but when ever you got time & with cool mind calculate YOUR LOSS.
Products under warranty are valued at 100% till the end of warranty period. Which means a properly repaired or higher valued replacement is the only legally acceptable solution. Practice in market cannot be an excuse to hide behind nor can the generally accepted business practice of directly importing products and selling them to users without an official import license or authorised dealer/distributorship - which I suspect is the case here. Edit: If you are the distributor you are supposed to get credit from the manufacturer for damaged product beyond the accepted failure rate. Yes you are free to decide the warranty term as 1 month or 12 or 24, but within that period the terms do not change.
The margin you make on selling products should cover the warranty cost as per manufacturer's estimated failure rate. For example if first year failure is estimated at 20% then your margin needs to be at about 35% so you can make a net of 15%. Of course that may not be sustainable from a short-term marketing point of view so you have to juggle the numbers to make the business work at both ends. That is how business is done, in any market with any product. There is a cost to selling anything - product or service.
What is not acceptable (and not legally permissible, so you can get into trouble if the TS decides to put you in it) is passing on that cost to the purchaser. You have to remember that products fail all the time, and cover yourself for it. You cannot depreciate the product within its warranty period, unless for upgrades from a working product to the next higher (or if required, lower) product. A defective product is a defective product. You can't depreciate it at all, it is the onus of the person offering the warranty to provide a working piece first or a full value credit.
Both of you (purchaser and seller) need to know that legal recourse is available and not the right way to sort things out. It's a small amount of money, but is damaging reputations very badly - it's now on Facebook and spreading fast.
The margin you make on selling products should cover the warranty cost as per manufacturer's estimated failure rate. For example if first year failure is estimated at 20% then your margin needs to be at about 35% so you can make a net of 15%. Of course that may not be sustainable from a short-term marketing point of view so you have to juggle the numbers to make the business work at both ends. That is how business is done, in any market with any product. There is a cost to selling anything - product or service.
What is not acceptable (and not legally permissible, so you can get into trouble if the TS decides to put you in it) is passing on that cost to the purchaser. You have to remember that products fail all the time, and cover yourself for it. You cannot depreciate the product within its warranty period, unless for upgrades from a working product to the next higher (or if required, lower) product. A defective product is a defective product. You can't depreciate it at all, it is the onus of the person offering the warranty to provide a working piece first or a full value credit.
Both of you (purchaser and seller) need to know that legal recourse is available and not the right way to sort things out. It's a small amount of money, but is damaging reputations very badly - it's now on Facebook and spreading fast.
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