Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

[TheITWares]

Yes i already increased the Value to 600/- and our site clearly states that the customer will be offered a mutually agreed upon price which wasn't mutually agreed upon so took help from members here asked them how much shld it fetch and 600/- was the answer.

He is free to buy whatever he wants but the CN value will be 600/- he can buy P311 Bluetooth headset from Arctic Cooling if he wants but we will bear 600/-

actually credit note is not there to provide the full refund @ which the product has been bought, the amount decided for the credit note is concluded on the basis of the usage time, please DO NOT accuse Rahul for this, it works as it is.

But credit note stuff should be only provided when the both the seller and consumer agrees @ a mutual amount, on the other hand, ITWares can provide some more options to mjeri like providing him the same sound-stage derivatives or any other discounts.

NOTE: M not supporting any1, neither n-jeri and nor itwares. btw Rahul you can just e-recharge his cell phone number for the stated 50rs which he deserves.

 

[m-jeri]

@faheem

Can you please tell me why i should accept this 600? how did u arrive this conclusion? This guy been harping it to me for over a day.

 

[chiragsthakur]

Finally someone to cheer for and something to cheer about THEITWARES.... nice.... And what has the OP got...Justice??? No way... He didnt get anything ... He is in the same situation after 24hrs from starting this thread..... Yet again a dealer is left according to his wish.... Great.. cheers.. I will be at lammy soon

 

[TheITWares]

No one is forcing you to agree Faheem just said what i asked him, all i am saying is this is the best we can give u.

@faheem

Can you please tell me why i should accept this 600? how did u arrive this conclusion? This guy been harping it to me for over a day.

 

[madnav]

rahul, as i had put forward before.

why not offer a warranty in a different way.

create/ask m-jeri to create WTB thread for pl30. pay for the used one and get it to him.

im sure it will not go above 500-600.

everybody is happy that way.

 

[TheITWares]

I think i already replied to your post i am ready to do that and will put a condition that it should have 5-6 months warranty too if he is ready to wait i will do that too plus even he can do that i will pay the seller all talk can be done by him with the buyer directly so that he will be satisfied too.

rahul, as i had put forward before.

why not offer a warranty in a different way.

create/ask m-jeri to create WTB thread for pl30. pay for the used one and get it to him.

im sure it will not go above 500-600.

everybody is happy that way.

 

[Yogesh Sarkar]

Thanks M-Jeri for this thread, I might have order a few things from The ITWares in the coming days, but this thread of yours has provided me enough reason to steer clear of him and either stick to the local dealers or buy from websites which actually know a thing or two about customer service and keeping their words!

 

[ISHROCZ_14]

i had a bad bad deal with RAHUL ages ago .. i got a ocz vendetta 2 .. i went to laminton .. he was out of stock so hesaid he will ship it .. he shipped the cooler .. and many fins of the cooler were out of shape .. i called him up .. and he is PURE BUSINESSMAN .. he just doesnt listen .. in the end i banged the phone abusing him .. got a knife and put back the fins in shape .... and i was in tension what if the cooler just stops working in few days .. fortunately its working even now !!!

i got brainwavz m2 from PRISTENOTE ... after around 3 months .. 1 of the wire inside 1of the the EARBUD got removed somehow .. i went to pristenote .. he had a look .. he didnt even take 5 mins replacing it (brand new unburned earphones) .. instead i was busy listening to his 20k HEADPHONES with some 20k amplifier .. awesomenesss ..

i know if i go to him on the 364th day or even a few days later with some problem with m2s .. he will give me a replacement .. GAUTAM ONLY CONCENTRATES ON USER SATISFACTION ..

im just his customer .. i only met him once .. he is not my frnd .. im just telling my experience ..

gautam get some SOUNDCARDS dude i wanna buy it from you so would be tension free about it

 

[kanishk619]

Finally someone to cheer for and something to cheer about THEITWARES.... nice.... And what has the OP got...Justice??? No way... He didnt get anything ... He is in the same situation after 24hrs from starting this thread..... Yet again a dealer is left according to his wish.... Great.. cheers.. I will be at lammy soon

Low dude low, m not cheering any1 or offending anyone, if you havnt read my previous comment, please do have a look below, all i want is that both the seller and buyer would settle for a mutual agreement, nothing else,

Yes you are somehow right,

But not 100%. Now m gonna post my 4870x2 RMA procedure which took around 3months in extensive detail so that everyone can know how this stuff works,

I bought a used 4870x2 for 15k, which after i realized that this thing is a power hungry monster :/ , so here comes my trick (whatever you thought of it now), gave a visit to tirupati service center @ NP and told them that my card is having high temps(which i m indeed right because @ idle its having 55'c ) and also having some flickering problems, they first asked that whether the card is sourced from tirupati or any other distri. after confirming with me, they too the card and gave me a time of 20days, tat you will get your card replaced.

Now after 1 month, asked them wheter my card is arrived or not, they said its not in stock anymore, waited 2weeks more, then finally gave up and wrote a email to palit support and tirupati head office. Got a call from Mr. Abhishek and he asked me to provide 1 month more time but after hearing my problem that i am a animation student (which i am not) he provided me a standby GPU ~ 5770. After 1 more month he gave me call, and provided some offers to me which are as follows;

Credit Note deducting my usage time, ( price paid on the card is 35784rs.)

2x4890

2x5850 (by paying 6k cash more)

5870 (yeyeyeyey, mission accomplished )

but before confirming with that how this RMA procedure goes, he told that the if you want the credit, it will be calculated by deducting the usage time (he quoted me 22k), then i asked why you are giving options for 2x4890 or 5870, he said that if a customer wants replacement of the product, it is provided on the bases of performance ad not the current price or price paid, customer can choose a lower end end product + cash (if the service provider agrees), or can choose a more powerful card by paying more cash, or the service will provide them a best deal. So i finally gave up @ Brand new Powercolor 5870.

Hope both the defending and opposition parties can understand this, not defending or supporting any1.

 

[TheITWares]

^^ I know Tirupati does it too usage time is always calculated while giving a CN, i was the one who used to sell most of their products like Palit , Avermedia , TT , EVGA, Corsair i don't come up with anything like this on my own.

And as far as Value is concerned as i said earlier it will be Mutually agreeable Value if someone doesn't agree i can start WTB Thread , or he can start the same but we will refund Rs. 600/- only as that's the Value of his used product.

Truth comes up no matter what you do - it has come up Thrice now (2 Graphic Card Guys , 1 Altec Lansing guy all saying they got lower amount CN), i can understand u guys wanting to help a fellow member but as per me i have offered the Correct / Fair Deal to the Buyer

 

[chiragsthakur]

Low dude low, m not cheering any1 or offending anyone, if you havnt read my previous comment, please do have a look below, all i want is that both the seller and buyer would settle for a mutual agreement, nothing else,

If you have read this thread from beginning then you should understand that there is no chance of mutual agreement between those two... no hard feelings for you...

 

[anks22402]

I have never recommned itwares to anyone.. worst exp u dont get proper info on time goods one sold he wont even look at u .. such dealer should be bannned and lesson should be given to him...IT WAS TE and the members which made him famous now he should know his worth that he is Zero if TE was not there...

 

[m-jeri]

Truth comes up no matter what you do - it has come up Thrice now (2 Graphic Card Guys , 1 Altec Lansing guy all saying they got lower amount CN), i can understand u guys wanting to help a fellow member but as per me i have offered the Correct / Fair Deal to the Buyer

Truths

1. You can quote all their steps if required. not just the credit note ones

2. They had EOL issues. They didnt STOP DEALING and told the buyer to take a cut. They were resolving the issue.

 

[anks22402]

If u r in mumbai buy it from PrimeABGB gulbir.. rockss man excellent service... This ITWARES doesnt even have staff to give any support.. ekdam chindi...

 

[TheITWares]

^^ But the Buyer here in the Post where he dealt with Tirupati clearly states that the Usage money will be taken into consideration while calculating the price that he will bear.

I don't deserve these threads or Blogs or anything what i am doing is according to the Business Standards and m not wrong in anyway wat so ever. but i guess this is what you pay for being a online dealer

Customer waits for Months with Tirupati , Prime i don't see any threads against it but had i made m-jeri wait for months i would have seen one thread not that i am saying making u guys wait is correct.

--- Updated Post - Automerged ---

But i guess i still do the needful tatzy 1 thread in 4 Yrs on TE and i can show u members right here on TE which will tell the same kinda bad experience with them too

If u r in mumbai buy it from PrimeABGB gulbir.. rockss man excellent service... This ITWARES doesnt even have staff to give any support.. ekdam chindi...

 

[urssriks]

Guys please control.. This is bad on everyone's part to make it a dealer vs dealer discussion here.
MODS youare right. close this thread or only dealer/mod/OP should be able to post.

 

[cranky]

Truth comes up no matter what you do - it has come up Thrice now (2 Graphic Card Guys , 1 Altec Lansing guy all saying they got lower amount CN), i can understand u guys wanting to help a fellow member but as per me i have offered the Correct / Fair Deal to the Buyer

Hypothetically, if someone filed a case you would not be able to rest your defense on the argument that everyone else does it. If the Cybercrime department in Bangalore was to investigate, it would take a bit more explaining than what you're doing so please do yourself a favour and stop pointing fingers at other distris (most of who, I might add, are unethical robbers and not businessmen so don't get clubbed in with them).

This is not politics. You can't claim it's right just because everybody else does it. It's a sham because dealers want to cover each and every sale.

For upgrader you may impose depreciation. Not for warranty cover. The two are very different, you're treating them as one and the same which they're not.

My last post here.

 

[Emperor]

i got brainwavz m2 from PRISTENOTE ... after around 3 months .. 1 of the wire inside 1of the the EARBUD got removed somehow .. i went to pristenote .. he had a look .. he didnt even take 5 mins replacing it (brand new unburned earphones)

.. thank god after long time hear about dealer (online/offline) who NOT CRYING about low margin but care about BUYERS hard earn money & make sure that buyer will return for other things too with him only & thus he will cover his loss (1 replacement or repair from own pocket) in long run by making profit out of SAME buyers purchases from time to time & also increase network of customer by mouth publicity from satisfied customers.

To every business man- Just DON'T be happy cause you are getting New Customers EVERYDAY but also care to retain OLD customers because may be the New Customers comes to you are from mouth publicity/reference from YOUR old customers.

HTH

 

[TheITWares]

Sir where u want to give money while upgrading u will and its fine with you even if the Usage is taken into consideration but when CN matter comes u say no Full refund should be given, even after i having an FAQ where in it clearly says that the only Mutually agreed upon price be given. Y should i not cover each and every sale when i am not doing anything wrong i am providing the deserving Value as per the Rule on our site.

Writing things here is very simple actually doing that is very different i am Honest and telling u exactly how everything is.

Hypothetically, if someone filed a case you would not be able to rest your defense on the argument that everyone else does it. If the Cybercrime department in Bangalore was to investigate, it would take a bit more explaining than what you're doing so please do yourself a favour and stop pointing fingers at other distris (most of who, I might add, are unethical robbers and not businessmen so don't get clubbed in with them).

This is not politics. You can't claim it's right just because everybody else does it. It's a sham because dealers want to cover each and every sale.

For upgrader you may impose depreciation. Not for warranty cover. The two are very different, you're treating them as one and the same which they're not.

My last post here.

 

[nish_pinto]

Keeping the customer happy should be the very first goal of any businessman or dealer.