Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

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My experience with Titan Fastrack:

I purchased a Titan Fastrack Ana-Digi watch from Titan World for 1295/- It was one of those watches that had a year long warranty and came with the molded (one piece) case and belt.

14 months later, my watch strap (belt) broke away from the casing. I went to Titan World and asked them to replace the whole casing (as the casing and strap were one piece). I was willing to pay for the same as my watch was out of warranty.

They asked me to leave the watch with them. I got a call the next day and they told me that the casing was not available and they would have to send the watch to their factory. I was given a 15 days timeframe and i agreed.

2 days later, I got a call and they said that the casing couldn't be changed as it was not in stock and Titan was offering me a credit note in exchange for the broken watch.

I accepted, went to Titan World, got a Credit Note for 1295/-, added 500/- to it and got a simpler Analogue Fastrack watch.



What I meant to emphasize is that Titan gave me a full credit note despite the fact that the watch was out of Warranty. I remember the Titan Rep telling me something like: "Sir, it is not your fault that we do not have the casing in stock... Customer satisfaction is our prime motive."

No Depreciation, no 'Not Available' gimmicks. This is professionalism. :)

Here, I personally feel that the Dealer should either replace the product with the same or similar value product or provide a Credit Note for the full amount.

If the dealer wants to claim depreciation, he can do so if he mentions the same in the warranty terms at the time of purchase and the buyer agrees. The dealer shouldn't bring up such terms once the sale has concluded.
 
TheITWares said:
That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
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AFAIK in case of GPU the current market value of the product (ie., new one) is issued or a product that is equally powerful is offered.
ie., for eg., if someone bought a HD5770 for 9.5k more than a year ago and goes for an RMA he would get a CN of 6.5k-7k (current value of a new HD5770) or a new HD6770 (similar performing product)

The earphones still sells for Rs.900. So he should get that money as CN or a product that performs similarly to a PL30.
 
Sorry but I cant stop laughing..This calculation is correct If i rent out the product.. Sir you are not getting the point still.. If this is the case People will only by China seconds Mall as we call it.. Why will we buy from dealers and of companies which give warranty..

TheITWares said:
That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
Click to expand...
 
^ then wat does warranty mean u are adding a whole new definition to the word "warranty"

why did u not mention it before selling and why now?>
 
@All.. Especially the dealer.

A member in hifivision, spidey pointed this out.

WarrantyPolicy--SoundMAGIC Technology Development Co., Ltd.

Warranty policy of Sound Magic

SoundMAGIC Limited Warranty

SoundMAGIC warrants to the original retail purchaser that the product shall be free against defects in materials or workmanship in its external shell or in its internal components for a period of one (1) years, from the date of purchase, if it is properly used and maintained. If this product proves defective in either material or workmanship, SoundMAGIC, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundMAGIC at its sole option may replace the unit with a current model of equal or greater value.

Limitations:

This limited warranty does not cover failure of the product resulting from misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.

This limited warranty does not cover accessories, such as ear tips, cable or ear hooks.

This limited warranty does not cover consequential damage to other components.

This limited warranty is null and void for altered products.

This limited warranty terminates if you sell or otherwise transfer this product to another party.

Warranty Service :



Please contact the retailer where you purchased for warranty coverage.
Click to expand...

Please check the bold section. I have never misused the item. so i think...
 
SoundMAGIC Limited Warranty

SoundMAGIC warrants to the original retail purchaser that the product shall be free against defects in materials or workmanship in its external shell or in its internal components for a period of one (1) years, from the date of purchase, if it is properly used and maintained. If this product proves defective in either material or workmanship, SoundMAGIC, at its option, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundMAGIC at its sole option may replace the unit with a current model of equal or greater value.

Limitations:

This limited warranty does not cover failure of the product resulting from misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.

This limited warranty does not cover accessories, such as ear tips, cable or ear hooks.

This limited warranty does not cover consequential damage to other components.

This limited warranty is null and void for altered products.

This limited warranty terminates if you sell or otherwise transfer this product to another party.

Warranty Service :

Please contact the retailer where you purchased for warranty coverage.
Click to expand...

@rahul you are being Pwned :ohyeah:
 
Looks like case of -

"I am renting the product to you, if you return me within warranty (read rent period), you get rest of money back on a depreciating basis. Else you get nothing."

Win win for the dealer, oh yeah sounds krap... I know.

This situtation begs a ques -

How does Indian dealers looks at so called warranty? Especially when they warranty is handled by them and not service centers.

Looks like either they are misinformed or acting ignorant. No?
 
This is the way it works in Computer Hardware tell me why the person in the 2nd post of this thread got 6.5k Credit Note according to your thinking he should have got 6850 for Free or a CN of Rs. 8.5k right y did he not get it tell me.

If you are now going to compare Soundmagic with BB , Titan i cannot do anything

The only difference between Grey Market Products and the ones we sell is Bill not Warranty

If tomm i sell u something which say has no warranty at all but with a Genuine Vat Paid Bill (Just coz there is no warranty does not make that product Grey)

Anything which is sold without a Vat paid Bill is Grey, warranty has nothing to do with it, thats just a tag along that the dealers do save the 5% Vat and give u the same thing without bill for 5% less
 
TheITWares said:
This is the way it works in Computer Hardware tell me why the person in the 2nd post of this thread got 6.5k Credit Note according to your thinking he should have got 6850 for Free or a CN of Rs. 8.5k right y did he not get it tell me.

If you are now going to compare Soundmagic with BB , Titan i cannot do anything

The only difference between Grey Market Products and the ones we sell is Bill not Warranty

If tomm i sell u something which say has no warranty at all but with a Genuine Vat Paid Bill (Just coz there is no warranty does not make that product Grey)

Anything which is sold without a Vat paid Bill is Grey, warranty has nothing to do with it, thats just a tag along that the dealers do save the 5% Vat and give u the same thing without bill for 5% less
Click to expand...
AFAIK selling without VAT is illegal and so selling in grey is illegal (but as with other illegal things, it is practiced rampantly in our country). And hence you don't get warranty for illegal/smuggled stuff.
 
TheITWares said:
That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
Click to expand...

These policies are out there to protect seller's interest at the expense of buyer's.

And you are sticking to it cuz it conveniently leaves room for interpretation in your interest. Money wise as well as saving you headaches.

And it would have been awkward if PLs were being quoted for RMA of BB and not the other way round.
 
This thread should be a pointer to all.

Even if this guy had said to me this is just for this product, I might have believed that. When he said this is for ALL distris, I knew, this guy was selling me shit.

I started using computers from a commodore 64 era '89~88. I have seen my father does warranty replacement from those times when PC dealers were not dime a dozen.

I personally been involved in warranty process of PC stuff from ~97. I never heard this horse shit. At those times, the dealers could have said anything and i would

believe. But now and at this time, This is just cheating.

I am cheated by this dealer. I really didnt expect anything from him. Nor i do now. Seriously do you see anything else happening?

People should confirm with your dealers whether ur warranty is like this. All TE dealers should amend their rules like that. I know most people in TE change their stuff so fast, most times they are in stock. But a lot of people hold on to stuff. People like that beware. U buy i7 proccy after 2.5 years, something happens and u get a pretty paper weight.
 
Am I a noob :(
I still dont get the difference between Soundmagic , BB , NOkia and Titan in terms of warranty and products selling to customers..
Any product is same in terms of warranty till you use it like its supposed to me..
Also Rahul you being a registered dealer at soundmagic if so why cant you just claim it back from them? I serioulsy didnt get the problem you facing when adhering to warranty.. Also should this alarm people who bought other products from you ?? ( read it as High end Products with 2-3 yrs warranty)

oooo Thread is reaching 100th post.. Guess this can happen only in TE where every one pitches in to help others :)
 
alekhkhanna said:
AFAIK selling without VAT is illegal and so selling in grey is illegal (but as with other illegal things, it is practiced rampantly in our country). And hence you don't get warranty for illegal/smuggled stuff.
Click to expand...
Yes but Grey Market means no Bill , Warranty has nothing to do with it
 
TheITWares said:
That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
Click to expand...
Completely absurd calculation. It does not work that way.
 
From next time onwards customers who purchase soundmagic earphones/headset should also ask for ticket to china...

For every dealer, plz DONT FOOL CUSTOMERS.. I know my comments are spam, but still... sorry mods
 
Email:sound.magic.tony@gmail.com

sound.magic.michael@gmail.com
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SoundMagic having a gmail ID but not a company ID? strange! (Or Am I the only one looking at things like this?) Do those Soundmagic products have any serial numbers or any code?

ITwares is not wrong- but that usually is the case if the product is phased out by the company- and that's something distri does it for products like motherboards especially when that platform is not available.

Also that per day calculation made me lol. I mean- eh??? From where that calculation landed? :P. Whats with unknown new dealers and unknown warranty policy coming out? Are these even company/distri policy or is it something that individual importers bring up because its not feasible to ship defective products to China (or are they even shipped back??)
 
TheITWares said:
The only difference between Grey Market Products and the ones we sell is Bill not Warranty
Click to expand...
So u are tring to say that a grey market product has warranty???? I highly doubt that though....

TheITWares said:
If tomm i sell u something which say has no warranty at all but with a Genuine Vat Paid Bill (Just coz there is no warranty does not make that product Grey)
Click to expand...

If the product does not have warranty, u will not give me a bill even if u give me one then the no warranty clause would be mentioned when u sell the product and u will write it on the bill also when u hand it over to the customer. I highly doubt if there is any product that comes with a BILL and NO WARRANTY.

TheITWares said:
Anything which is sold without a Vat paid Bill is Grey, warranty has nothing to do with it, thats just a tag along that the dealers do save the 5% Vat and give u the same thing without bill for 5% less
Click to expand...

wht does this even mean??? are u tring to say that warranty is just a tag to give vat bill or vat bill is just a tag to charge 5%???

And u are talking about comparing prducts: even iball and kingston relaced people's 2gb pen drives and gave them 4gb ones when the 2Gb had an EOL. Am sure pendrives (specailly 2gb) ones fall in the same price range as ur earphone right????
 
Am I the only one who thinks that Rahul is really not trying to cheat anyone? Judging by his posts, it looks to me as if he has genuinely not understood how warranties work. I come to this conclusion form his reply to DarkAngel which clearly shows that he has not understood a word of what DarkAngel has said:-
AFAIK in case of GPU the current market value of the product (ie., new one) is issued or a product that is equally powerful is offered.
ie., for eg., if someone bought a HD5770 for 9.5k more than a year ago and goes for an RMA he would get a CN of 6.5k-7k (current value of a new HD5770) or a new HD6770 (similar performing product)

The earphones still sells for Rs.900. So he should get that money as CN or a product that performs similarly to a PL30.
Click to expand...
 
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