Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

[TheITWares]

Its not about me its about what you buy tomm if u buy a product which has a good after sale support u will get good after sales support

Tell me y should i not take into account the 7 Months of Usage while giving a Credit Note when the same was used by the customer for 7 Months its not like i am giving 100 Rs. against 900/- i am giving a 400/- credit note which is a substantial amount when compared with a 900 Rs. product.

Am I a noob

I still dont get the difference between Soundmagic , BB , NOkia and Titan in terms of warranty and products selling to customers..

Any product is same in terms of warranty till you use it like its supposed to me..

Also Rahul you being a registered dealer at soundmagic if so why cant you just claim it back from them? I serioulsy didnt get the problem you facing when adhering to warranty.. Also should this alarm people who bought other products from you ?? ( read it as High end Products with 2-3 yrs warranty)

 

[blufox]

Yes but Grey Market means no Bill , Warranty has nothing to do with it

I have tears in my eyes... NOT.

So you are saying is that with Grey market products you get warranty? Muahahaha what BS man?

You get so called dealear warranty which is actually a trust thing rather than a warranty.

There is no actual warranty on a product without a Bill.

How can a product have warranty when it is not sold at all? A bill is a legal binding on seller/distri to customer that yes I sold you a product.

Will you take products from your distri without Bills?

 

[pratikb]

THE ITWARES

you are clearcut violating your own stuff.

I regret that We two friends came to you for purchasing 2 pc's.

Henceforth we wont bother about you and your shop as you clearly violate the spirit of dealership and its clearcut violation of LAW OF LAND that you are not honouring warranty that buyer is entitled from you.

You will be clear legal mess if m.jeri goes in consumer court.

BHALAI issi me hai--- you honour your part of agreement that you have to replace the faulty product or refund Credit note of full value.

Buyer has not rented headset from you that you will calculate the monthly depreciation and stop fulling people around.

You are taken in good value here on forum and I am sure your Attitude is going to hurt your future business.

You may not need business from TE but just remember---

FOR GETTING ONE GOOD CUSTOMER,YOU HAVE TO SPEND LOT OF TIME.EFFORTS AND TO LOOSE ALL CUSTOMER YOU DONT HAVE TO DO ANYTHING.

JUST ACT FOOLISH LIKE CURRENTLY YOU ARE DOING AND SEE YOUR VANISHING BUSINESS.

YOU ARE YOUNG CHAP.

MEND YOUR WAYS.

YOU have already lost me and my group as customers and we all are happy to deal with other dealers on forum and in general.

we dont want to deal with dealer who has air in his head.

@mods i suggest you all should intervene and solve this matter.

 

[simforgotten]

Rahul,

I am the person who posted the 2nd post n this thread about that gfx depreciation incident. I cant still cope with the fact that although my stuff is within warranty period, I still have to bear depreciation cost for my stuff if something goes wrong and RMA is not available. Thats is ridiculous, total crap. It is cheating for sure.

I just want to know, I buy a product from MSI, does MSI warranty policy has got it written that if something goes wrong with the product and no RMA available due to EOL of that product, buyer should get depreciated amount CN? Thats bullshit.

@darkangel

Why should buyer get CN of the current market price of the old card? Buyer should get full refund/a new gen card of similar price. Why he has to shell out more money within warranty period? Is this rule written in the gfx manufacturers' warranty policy? If yes, then I wont buy any new gfx card from a dealer today onwards.

 

[TheITWares]

So u are tring to say that a grey market product has warranty???? I highly doubt that though....

If the product does not have warranty, u will not give me a bill even if u give me one then the no warranty clause would be mentioned when u sell the product and u will write it on the bill also when u hand it over to the customer. I highly doubt if there is any product that comes with a BILL and NO WARRANTY.

wht does this even mean??? are u tring to say that warranty is just a tag to give vat bill or vat bill is just a tag to charge 5%???

And u are talking about comparing prducts: even iball and kingston relaced people's 2gb pen drives and gave them 4gb ones when the 2Gb had an EOL. Am sure pendrives (specailly 2gb) ones fall in the same price range as ur earphone right????

Grey Market products are no different than a Normal VAT Paid bill products if an Importer wants

If they IBall and Kingston gave then gr8 they have their Service centers here and as a company they are present here in India, Soundmagic is not

 

[6pack]

Its not about me its about what you buy tomm if u buy a product which has a good after sale support u will get good after sales support

Tell me y should i not take into account the 7 Months of Usage while giving a Credit Note when the same was used by the customer for 7 Months its not like i am giving 100 Rs. against 900/- i am giving a 400/- credit note which is a substantial amount when compared with a 900 Rs. product.

Did you similarly depreciate the value of the used earphones during RMA's done by various other TE users since there is no Sound Magic service centre here? If not, why the double standards towards people whose units have gone bad when you're not having stock? :S

Since you're Sound Magic's authorised dealer, cant they send you or can't you ask them for 1-2 piece's free of cost towards replacement?

 

[TheITWares]

I donno where its written and all but that is what happened and it happens everyday in service centers where the Manufacturing Companies themselves are not present in India, If it happens even if the Manufacturing company is present in India then one can say its wrong and if MSI did that then u should have contacted MSI Company directly.

Rahul,

I am the person who posted the 2nd post n this thread about that gfx depreciation incident. I cant still cope with the fact that although my stuff is within warranty period, I still have to bear depreciation cost for my stuff if something goes wrong and RMA is not available. Thats is ridiculous, total crap. It is cheating for sure.

I just want to know, I buy a product from MSI, does MSI warranty policy has got it written that if something goes wrong with the product and no RMA available due to EOL of that product, buyer should get depreciated amount CN? Thats bullshit.

@darkangel

Why should buyer get CN of the current market price of the old card? Buyer should get full refund/a new gen card of similar price. Why he has to shell out more money within warranty period? Is this rule written in the gfx manufacturers' warranty policy? If yes, then I wont buy any new gfx card from a dealer today onwards.

--- Updated Post - Automerged ---

No they don't do that they say send it back at your own cost , its different for different companies every company has their own rules and where is the double standard i am giving a CN and still making some loss anyway

Did you similarly depreciate the value of the used earphones during RMA's done by various other TE users since there is no Sound Magic service centre here? If not, why the double standards towards people whose units have gone bad when you're not having stock? :S

Since you're Sound Magic's authorised dealer, cant they send you or can't you ask them for 1-2 piece's free of cost towards replacement?

 

[pratikb]

end of story is to stop this scam to go on further.

 

[The Sorcerer]

I was under the impression that when one deems to be an authorised dealer, he has the authority to RMA a product directly rather than referring to the companies.

Requoting as no1 bothered to read it:

Email:sound.magic.tony@gmail.com

sound.magic.michael@gmail.com

SoundMagic having a gmail ID but not a company ID? strange! (Or Am I the only one looking at things like this?) Do those Soundmagic products have any serial numbers or any code?

ITwares is not wrong- but that usually is the case if the product is phased out by the company- and that's something distri does it for products like motherboards especially when that platform is not available.

Also that per day calculation made me lol. I mean- eh??? From where that calculation landed? . Whats with unknown new dealers and unknown warranty policy coming out? Are these even company/distri policy or is it something that individual importers bring up because its not feasible to ship defective products to China (or are they even shipped back??)

 

[crossbow]

Rahulbhai...

1) When m-jeri bought PL-30, you provided VAT paid bill to him, correct?
2) At the time of sale, The same PL-30 was having 1 year of limited warrenty, correct?
3) As per Soundmagic limited warranty ...
- If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundMAGIC at its sole option may replace the unit with a current model of equal or greater value.
- And as authorized dealer of the same company, you are supposed to do so, rahulbhai.

4) Is it written anywhere in warranty terms that dealers are authorized to give depreciation ?

5) Even IF you think m-jeri is lying about product gone kaput due to some other reason, it still is your thing as authorized dealer to send the same product to manufacturer, and let them decide sir.

 

[urssriks]

^^ yes thats what is called Authorised dealer. Dont know what is stopping Rahul here.. He can just grab back another set along with other orders he gets from SoundMagic.

 

[TheITWares]

^^if i am an authorized dealer i too get warranty from company only , some companies have good RMA Policies like Razer u email them a Picture of your bad product and they will send u a new one u know that if i am right

--- Updated Post - Automerged ---

^^ yes thats what is called Authorised dealer. Dont know what is stopping Rahul here.. He can just grab back another set along with other orders he gets from SoundMagic.

I am not getting sound magic anymore if that would be the case then yes i would have asked the OP to wait, there are a lot of so called Distributors already and everyone fights like crazy on pricing.

 

[The Sorcerer]

@Rahul: Sirjee Razer wired mouse come with 1 year warranty policy from the distrirather than 2 although its printed because (As per what I've heard from SIngapore Razer) is that's how every product distributors do things . You need to ping Razer (India/Singapore) and avail the second year warranty.

 

[6pack]

No they don't do that they say send it back at your own cost , its different for different companies every company has their own rules

So sound magic saves money on shipping, hmm.

So having know that you should have clearly mentioned that warranty will be Dealer Warranty only and not the normal warranty which people are thinking it to be.

and where is the double standard i am giving a CN and still making some loss anyway

Oh man! I meant did you ask the guys who RMA'd to pay you Rs 500 or whatever calculation based on their usage before giving them a new piece OR did you send them a new piece with only the shipping costs borne by them?

 

[urssriks]

Oh!!! Now I understand.. Can you let me know does this mean all the people who bought SoundMagic products should start worrying ?
If your answer is yes then I guess this is a bigger issue.. Leave alone the ear phones there are other things which were brought from you and the companies might not exist in India.. Is the case same for them also ??

 

[TheITWares]

Yes but bhai the Authorized Dealer should have the product for replacement right if i don't have then i will give CN according remaining warranty of the product.

Rahulbhai...

1) When m-jeri bought PL-30, you provided VAT paid bill to him, correct?

2) At the time of sale, The same PL-30 was having 1 year of limited warrenty, correct?

3) As per Soundmagic limited warranty ...

- If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundMAGIC at its sole option may replace the unit with a current model of equal or greater value.

- And as authorized dealer of the same company, you are supposed to do so, rahulbhai.

4) Is it written anywhere in warranty terms that dealers are authorized to give depreciation ?

5) Even IF you think m-jeri is lying about product gone kaput due to some other reason, it still is your thing as authorized dealer to send the same product to manufacturer, and let them decide sir.

--- Updated Post - Automerged ---

@Rahul: Sirjee Razer wired mouse come with 1 year warranty policy from the distrirather than 2 although its printed because (As per what I've heard from SIngapore Razer) is that's how every product distributors do things . You need to ping Razer (India/Singapore) and avail the second year warranty.

So that basically means distris have the power to do watever they want they set prices and warranty too.

 

[The Sorcerer]

@Rahul: Certain distributors do that. You know more than what I know. There was a time when even a distri put their hands up when they got way too much RMA request that they can handle.

But at the end of the day if something happens you can be in touch with the main company. Multiple companies have their own offices here now so the user have the chance to contact them and if they agree to it, good for the customer. But then SoundMagic doesn't have any presence as a company. Heck they don't have a proper company email ID.

Coming back to authorised dealer part. If you're not authorised to do that (or you do not get certain amount of spares to replace defective products), what are you really authorised of? Or is it because you are the only/one of the individual importers so you can call yourself that (?).

Again, soundmagic!!! Do they have serial numbers?? Why is no1 answering that? If they don't then what's the different between that and the unbranded stuff that many stores in mumbai sell for 100-350 bucks in those crystal cases???

 

[Gannu]

Jeri, could you contact Pristine Note and seek his help as well? You did not buy these IEMs from him but I am sure he can help you better in this aspect.

On a related note, I wish all dealers were clones of Gautam (Pristine Note)!

 

[m-jeri]

People.

Be careful when dealers intro new company product at mouth watering prices. Warranty terms will be like this.

So this was NOT a manufacturer warranty. Nor a proper dealer warranty.

@Sorcerer.

True. nowadays even a small start up got their own mail servers. :S

 

[TheITWares]

All companies who don't have service centers in India as a company then all those Brands have Dealer/Distributor Warranty.

Here are some of them -

Seasonic , Power Color , Avermedia , Zotac , Sapphire , Soundmagic , Arctic , Noctua , Thermalright, GSkill , Lain Li , Silverstone , Coolermaster etc etc

What will you not buy