Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

[Neo-N]

Tell me y should i not take into account the 7 Months of Usage while giving a Credit Note when the same was used by the customer for 7 Months its not like i am giving 100 Rs. against 900/- i am giving a 400/- credit note which is a substantial amount when compared with a 900 Rs. product.

^^ So, tomorrow if I buy a product, don't use it at all for 7 months, open the product after 7 months and find that it is not working out of the box, will you charge depreciation for it?? :S

Whoever came out with this depreciation nonsense is clearly a cheat. RMA does not account for depreciation. You provide a warranty for a year and it means that you should replace the product or repair it if it goes bad within a year without it being a fault of the buyer. Is it so difficult to understand??

Now, if you do not have stock bla bla... that is your fault. It is not the buyer's fault that you are not having stock.

If you have a policy of charging depreciation on RMA and didn't tell this to the buyer at the time of sale, it is again your fault and not the buyers.

Tomorrow you'll come up with a new 'internal policy' stating that when a product comes for RMA, you'll ask the buyer to make a trip to China! This is completely lame!! :no:

 

[TheITWares]

Yes when u write anything about me i should take it as FEEDBACK , DISCUSSION etc

CUSTOMER IS KING (But kings don't fight like this over 2-300 bucks)

Other Service Centers will tell the customer less than what i have said then will negotiate and come to a figure which is mutually agreeable but i offer the correct value and show u the Formula and be transparent not like them but i guess i should not have done that right

People will never bash(no one is bashing really we are all discussing) without any reason. you always mentioned your calculations/your formulae which is utter BS. Formulae or Calculations should be made by customer and agreed upon with dealers but youare doing a vice versa here.you sell the product you tell how much you will pay if its gone wrong. you derive usage Prorata warranty basis.. Customers just sit and hear what all you say and be happy ?

Guys here on TE dont want any BIG Dealers etc.. they want honest good and polite Dealers who have CUSTOMERS ARE THE KING mind set.. atleast thats what I look at when I buy.

guys can be stubborn and use the Forum to Bash me fine do it , i guess this is the major reason behind big dealers not joining the Forums

 

[pratikb]

we as intensivists,have to deliver bad news to patients relatives sometime.but their is way to deliver the news.if i tell you,i tried all my medicine that your patient's heart is not going to work as required and your patient will not do well anymore.

what will be your reaction??

but if i explain in polite manner what has happened and what we have done so far and what we need to do further,relatives however angry however high headed.

they understand and accept.

Hope i could show you some light,

if we follow your way of doing,it would be hell in our work day in day out.

 

[TheITWares]

If i have stock i will offer you a replacement if not then what the product's service center offers u if not then this.

Yes i don't have stock ... its my fault i agree y do u think i am paying 50% Money back for a 50% used product

^^ So, tomorrow if I buy a product, don't use it at all for 7 months, open the product after 7 months and find that it is not working out of the box, will you charge depreciation for it?? :S

Whoever came out with this depreciation nonsense is clearly a cheat. RMA does not account for depreciation. You provide a warranty for a year and it means that you should replace the product or repair it if it goes bad within a year without it being a fault of the buyer. Is it so difficult to understand??

Now, if you do not have stock bla bla... that is your fault. It is not the buyer's fault that you are not having stock.

If you have a policy of charging depreciation on RMA and didn't tell this to the buyer at the time of sale, it is again your fault and not the buyers.

Tomorrow you'll come up with a new 'internal policy' stating that when a product comes for RMA, you'll ask the buyer to make a trip to China! This is completely lame!! :no:

 

[Neo-N]

CUSTOMER IS KING (But kings don't fight like this over 2-300 bucks)

^^ It is not about 2-300 bucks. It is about what is right and what is wrong...

And believe me... A King would rather lose his empire fighting for what is right than settle for what is wrong!!

 

[TheITWares]

But here the patients and their relatives are also not talking to me in a polite way the way patients and relatives does to a Doctor some are saying that i am a Cheat , Scammer and you are threatening me that i will loose a hell lot of business.

How many times have i made my customers go through this hell? How many times have you read such threads about us? Do you really u think i talk like this Day in and Day out

we as intensivists,have to deliver bad news to patients relatives sometime.but their is way to deliver the news.if i tell you,i tried all my medicine that your patient's heart is not going to work as required and your patient will not do well anymore.

what will be your reaction??

but if i explain in polite manner what has happened and what we have done so far and what we need to do further,relatives however angry however high headed.

they understand and accept.

Hope i could show you some light,

if we follow your way of doing,it would be hell in our work day in day out.

--- Updated Post - Automerged ---

Trying to do the same mate loosing my empire i guess (At least i think this is my empire coz i am here from a long time)

^^ It is not about 2-300 bucks. It is about what is right and what is wrong...

And believe me... A King would rather lose his empire fighting for what is right than settle for what is wrong!!

 

[FaH33m]

Used to be in regular touch with Tony from Sound Magic back in the earlier days .Have sent him a mail explaining the situation .Just hope he replies , provides with the details about their RMA policies and some step concerning this issue .

Feel bad for the OP , it is because of such situations the general public is scared to try out a new brand even if it delivers 10 times better performance than an overcharged known brand . :ashamed:.

 

[pratikb]

rahul I had bad experience with you twice or thrice.

We also face lots of angry relatives.You have to be polite or you get what you just saw all the fury broken loose on you.

 

[Neo-N]

You don't have to lose your empire for a cause that is not worth it dear...

You know, the law of contracts states that if in any contract, there exists a condition that is either not known or not acceptable to either of the parties, the subsequent revival of the condition by any party to the contract renders the contract void ab initio i.e. void from the beginning.

In your case, you didn't make the condition of depreciation clear to the buyer at the time of sale and now, you are pressing for it when it is not acceptable to the buyer.

I am not saying that you were dishonest. I know that you didn't do it with the intention to deceive the buyer. Take this as a lesson to be more specific in your dealings henceforth.

But for now, as a good man and dealer, you should refund the full amount to the buyer. Like you said, it is not about 2-300 rupees... But your act of settling this dispute only makes you a fitter king... And a king that is respected by all.

 

[vahss_11]

You just said whats truthfully happening in the Real World

Even if the Warranty was 1 Yrs then according to my formula they should have deducted only Rs. 1900-2000 and not 2700/-

I understand this matter was mutually agreed upon but here i don't have anything for the OP when i had i gave to Gannu and many others who claimed warranty.

The way your post sounds is like - i am also with the OP and want the Dealer to Pay like others here and sorry to have posted this and now the Dealer is using this Truth



--- Updated Post - Automerged ---

I am angry too i am also a human right and yes i guess will be loosing business from some too but whatevr i am doing is correct and right according to me so i will do it if u guys can be stubborn and use the Forum to Bash me fine do it , i guess this is the major reason behind big dealers not joining the Forums

According to guys here Rashi / Prime is Fair and good (No Offence to them) when they deduct Rs. 2700/- instead of 1900-2000 but i am not when i offer the real Value of the used product

Its not about the amount of CN or rs2700/- less that i got, its the process that was used and even now I can get 6021 brand new, sealed. why cant you follow the same? why hiding from such questions?? why are you so stubborn about CN?? as you are saying that you dont have the same product, then its ok, arrange in few days, I hope you wont stop selling the product all together?? and if the OP can provide the shop in lamington road who stocks the same model product , will you arrange from that shop then??

 

[pratikb]

i believe in three strikes and out policy.

first time i came to your shop,you kept us on hold for your calls and net for 2 hrs or so.

We took it as normal lamington road busy dealer stuff.

after few months we came to your shop again as we were in nearby area.

we guys came to you purchase corsair h70 and ati 5770 along with new ps.

that time also we felt weird about your attitude.

Later on when we tried to put order for hexacore AMD,I was turned down by your way of talking.called up other guys,got the thing in few hrs.

afterwards we stopped coming to your shop.

 

[TheITWares]

Please read my posts i have stopped importing Soundmagic and tatzy i don't have anything to offer him when i had i used to give to everyone who came for warranty less the warranty period

I am not hiding from any questions here and i am ready to buy it from a Shop and give me a replacement but then i will have to pay 900/- which is not correct as the buyer has used it for 7 Months that should also be taken into consideration y should i give him a Brand New product with Full 1 Yr Warranty at no extra cost when he has already used his 7 Months of Warranty

Its not about the amount of CN or rs2700/- less that i got, its the process that was used and even now I can get 6021 brand new, sealed. why cant you follow the same? why hiding from such questions?? why are you so stubborn about CN?? as you are saying that you dont have the same product, then its ok, arrange in few days, I hope you wont stop selling the product all together?? and if the OP can provide the shop in lamington road who stocks the same model product , will you arrange from that shop then??

--- Updated Post - Automerged ---

I have no clue when this happened or who you are mate but if something like this happened and you felt i sincerely apologize for the same

i believe in three strikes and out policy.

first time i came to your shop,you kept us on hold for your calls and net for 2 hrs or so.

We took it as normal lamington road busy dealer stuff.

after few months we came to your shop again as we were in nearby area.

we guys came to you purchase corsair h70 and ati 5770 along with new ps.

that time also we felt weird about your attitude.

Later on when we tried to put order for hexacore AMD,I was turned down by your way of talking.called up other guys,got the thing in few hrs.

afterwards we stopped coming to your shop.

 

[pratikb]

because he bought product from your shop with full warranty of 1 yr and what he does with his gadget.Its his domain not your domain.

You did not have stock and you stopped stocking it ,is not his problem.

 

[TheITWares]

When you stay on Forum you get a lot of customers who threaten you that i will post big things about you on that forum will do this and that if i don't do this , then this may never end.

I am not any King nor do i want to be anything like that and can serve my customer to the best possible way i can

I don't dodge questions , try to be as transparent and try to answer every query i can , i don't say this was bought from EBay / Shop / Etc and not from TE so i will not answer you here.

I don't give false excuses like someone died , i do the best i can if its still not enough then let the Fate decide for me

You don't have to lose your empire for a cause that is not worth it dear...

You know, the law of contracts states that if in any contract, there exists a condition that is either not known or not acceptable to either of the parties, the subsequent revival of the condition by any party to the contract renders the contract void ab initio i.e. void from the beginning.

In your case, you didn't make the condition of depreciation clear to the buyer at the time of sale and now, you are pressing for it when it is not acceptable to the buyer.

I am not saying that you were dishonest. I know that you didn't do it with the intention to deceive the buyer. Take this as a lesson to be more specific in your dealings henceforth.

But for now, as a good man and dealer, you should refund the full amount to the buyer. Like you said, it is not about 2-300 rupees... But your act of settling this dispute only makes you a fitter king... And a king that is respected by all.

--- Updated Post - Automerged ---

Yes it is not his fault i am ready to bear a considerable loss, i am giving him the Products worth but u guys want me to pay the full amount.

If Dealer can agree to bear some loss and help the customer y should the customer not help the dealer too y is this warranty policy of yours biased towards the Dealer?

because he bought product from your shop with full warranty of 1 yr and what he does with his gadget.Its his domain not your domain.

You did not have stock and you stopped stocking it ,is not his problem.

 

[vahss_11]

No one is asking you to provide another 1 yr of warranty , the OP is only concerned about its product and it should work atleast the original warranty period, and after that its his luck, so you cant keep on saying that he used 7 months or 8 months, hell let him have used 364 and half days, even if he comes on the last day of warranty period, you have to provide him with rma service or in such case a proper replacement with the remaining half day as warranty.
We are not asking you to pay him even 1 rupee, you can give him the same model product replacement and then you wont have to pay anything, even if you give him money, he will use the same money to buy another Earphones, so the OP is only concerned about the product and not your money.

And as far as your point :- "If Dealer can agree to bear some loss and help the customer y should the customer not help the dealer too y is this warranty policy of yours biased towards the Dealer?"

Why on the earth should he bear any loss??? do you give your customers a part of your profit from product sale after warranty period??? then why should customers bear loss ??? its like insurance where you pay premium and if required you claim and then at that time, insurance company dont come crying and ask the client to take less claim amount. You have taken money which is automatically/comparable to a signed contract till warranty period expires.

How can you even think of customer taking a loss because you are not man enough to do a proper business.????

 

[chiragsthakur]

People get New sealed replacements if the product they give for RMA is no longer manufacured... You as a dealer should put up this case with the distributor or whosoever you buy your product from and ask him for getting the replacement.. Its your duty yaar

 

[boogeyman]

Rahul/ITWares,

What if the same thing happens to you? I'm sure that you must've spent more than 15k for the HTC Desire that you're using. What if one day it suddenly stopped working and there was still 5 months warranty remaining on it? Would you accept it if HTC/dealer provided you with a CN of just 6k? Would you accept it for your expensive phone?

 

[pratikb]

I remember one incidence of one my friend. He had one wd 500 gb scorpio blue disk going bad for fall of laptop from desk to hard floor.

sent it for rma,it was replaced without any questions.

It was clearcut case of mishandling . I never expected that it will be RMA'd.

it was just goodwill or what it may be ,or may be his hard earned money.

he got it RMA'd and its still working.

 

[Alias]

That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly

So going by this calculation, if i was on the 35th month and asked for a warranty for the 25k graphics card, i would get a CN of 694 Rs? (25000 - (694*35))

You are going by the assumption that the warranty is the life of the product?

In that case, lets us start rewording the products sold as life of the warranty period. Any more life u get out of it is bonus coz the item you are buying is rented for that period!

 

[TheITWares]

If i had bought it for 15k then yes after 6 Months if he gives me what the current going price of a SIX MONTHS USED HTC Desire IS THEN I AM FINE if its 6k or 7.5k (as its 6 Months Old)

Also stop comparing such big companies and brands and Graphic Cards and what not with a 900 Rs. earphone.

Every company is different , every product is different the way pricing factor works on them is diffrent and their warranty is different the way they give warranty is different.

Rahul/ITWares

What if the same thing happens to you? I'm that you must've spent more than 15k for the HTC Desire that you're using. What if one day it suddenly stopped working and there was still 5 months warranty remaining on it? Would you accept it if HTC/dealer provided you with a CN of just 6k? Would you accept it for your expensive phone?