Reality of Flipkart Mobile Exchange offer

kolayamit

kolayamit

Level D
I had ordered a Samsung A20 from Flipkart with exchange offer applied(Redmi Note 6 Pro). The Redmi Note 6 Pro was bought from Flipkart only and is in excellent condition. It's under warranty with Bill, Box and Charger. There is only one small mark/scratch on the back camera glass(no issue when taking photos). I have attached the pictures and bill of the phone. Today they came and rejected the exchange. What i can understand is that Flipkart expects the quality to be like brand new, never used sealed phone. I would recommend selling your phone in OLX or any forum rather than wasting your time with Flipkart.

IMG_20190521_154806264.jpg IMG_20190521_154903983.jpg IMG_20190521_154918186.jpg IMG_20190521_154922902.jpg IMG_20190521_154928726.jpg invoice.jpg
 
Last edited:
The phones they pick up end up getting sold on 2Gud.com so they probably won't accept anything that requires repairs. I've exchanged 3 phones in the last year or so and haven't been rejected so far.
 
I think you just had bad luck. I just exchanged my 4yr old iPhone 6S which reached 77% battery life and also began showing telltale signs of LCD failure (diffused bright spot at the top left corner of the screen). Plus very minor wear and rear signs at the back due to imprints of and grains from my trips to the beach.

They exchanged it without any fuss
 
indy1811 said:
The phones they pick up end up getting sold on 2Gud.com so they probably won't accept anything that requires repairs. I've exchanged 3 phones in the last year or so and haven't been rejected so far.
Click to expand...
No repairs were needed it's in excellent condition. Please read my first post in this thread.
 
mach9 said:
I think you just had bad luck. I just exchanged my 4yr old iPhone 6S which reached 77% battery life and also began showing telltale signs of LCD failure (diffused bright spot at the top left corner of the screen). Plus very minor wear and rear signs at the back due to imprints of and grains from my trips to the beach.

They exchanged it without any fuss
Click to expand...
Waste of time from my end. Next time will use Cashify. Are you located in Bangalore, when did you exchanged your mobile?[DOUBLEPOST=1558451261][/DOUBLEPOST]
pratikb said:
how much they paid for 6s
Click to expand...
Note 6 pro - 7700rs
 
Sorry if this is a stupid suggestion:
Try exchanging it again after some time - i doubt they keep accurate records if no exchange took place and who knows, maybe the rejection was a random mistake?
 
kolayamit said:
I had ordered a Samsung A20 from Flipkart with exchange offer applied(Redmi Note 6 Pro). The Redmi Note 6 Pro was bought from Flipkart only and is in excellent condition. It's under warranty with Bill, Box and Charger. There is only one small mark on the back camera glass(no issue when taking photos). I have attached the pictures and bill of the phone. Today they came and rejected the exchange. What i can understand is that Flipkart expects the quality to be like brand new, never used sealed phone. I would recommend selling your phone in OLX or any forum rather than wasting your time with Flipkart.

View attachment 80330 View attachment 80331 View attachment 80332 View attachment 80333 View attachment 80334 View attachment 80335
Click to expand...

i have exchanged couple of phones, never face this issue
 
kolayamit said:
I had ordered a Samsung A20 from Flipkart with exchange offer applied(Redmi Note 6 Pro). The Redmi Note 6 Pro was bought from Flipkart only and is in excellent condition. It's under warranty with Bill, Box and Charger. There is only one small mark on the back camera glass(no issue when taking photos). I have attached the pictures and bill of the phone. Today they came and rejected the exchange. What i can understand is that Flipkart expects the quality to be like brand new, never used sealed phone. I would recommend selling your phone in OLX or any forum rather than wasting your time with Flipkart.

View attachment 80330 View attachment 80331 View attachment 80332 View attachment 80333 View attachment 80334 View attachment 80335
Click to expand...
tbh back lens cracked so the crack, while now its small, might spread later and that'll lead to distorted photos.

if you still want to get it exchanged, just visit service center and get the back glass replaced. I replaced it last time and it cost me just 99rs plus labor charge of 120rs
 
Crapmypants said:
Sorry if this is a stupid suggestion:
Try exchanging it again after some time - i doubt they keep accurate records if no exchange took place and who knows, maybe the rejection was a random mistake?
Click to expand...
That may happen, however i don't want to go through this again. Cashify was showing around 7200rs, will sell there.[DOUBLEPOST=1558491899][/DOUBLEPOST]
indy1811 said:
Yes, your first post says there was a mark on the back camera glass which means it would have to be repaired before they resold it.
Click to expand...
Please check the image of the back camera glass.
 
Last edited:
adventureguy said:
tbh back lens cracked so the crack, while now its small, might spread later and that'll lead to distorted photos.

if you still want to get it exchanged, just visit service center and get the back glass replaced. I replaced it last time and it cost me just 99rs plus labor charge of 120rs
Click to expand...
Please check the back camera image. Have i mentioned anywhere there is a crack? It's small scratch almost not noticeable and the photos captures are fine. Please read my post properly and check all the images carefully.
 
kolayamit said:
Please check the back camera image. Have i mentioned anywhere there is a crack? It's small scratch almost not noticeable and the photos captures are fine. Please read my post properly and check all the images carefully.
Click to expand...
even small scratch on lens may mean distorted camera pics. the guy coming to take your phone has no personal agenda against you. different sites have different policies. flipkart may have rejected your phone but cashify may accept it.
 
adventureguy said:
even small scratch on lens may mean distorted camera pics. the guy coming to take your phone has no personal agenda against you. different sites have different policies. flipkart may have rejected your phone but cashify may accept it.
Click to expand...
That's what i have mentioned, did you even read the post or checked the attached images. No issues taking photographs. Yes, i know that, the guy send images to his superior for approval.[DOUBLEPOST=1558509361][/DOUBLEPOST]
RakaKaKaka said:
thanks for sharing the secret reality :rolleyes:
Click to expand...
Yes :) nobody cares until it happens to them. Sad Reality[DOUBLEPOST=1558509463][/DOUBLEPOST]
6pack said:
Use one of those acrylic pens to fill that scratch.
Click to expand...
is that possible? do you have a link?
 
Back
Top