Storage Solutions Samsung HDD RMA experience

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sabby

sabby

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Guys, I am gonna RMA my HDD soon. It doesn't have any bad sector, but in some area, the read speed decreases quite below the avg. Also I am expecting to get some 250GB in place of my 80GB. :P

So, I need to know their RMA policy and time of service. Suggestions are very welcome on how to convince them that the HDD is defected. :P
 
in some area, the read speed decreases quite below the avg
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all hdd are like this, due to nature of platters, transfer rate pattern is not linear.

IMHO without bad sectors what you plan to do tantamounts to cheating.
 
sabby said:
It doesn't have any bad sector, but in some area, the read speed decreases quite below the avg. Also I am expecting to get some 250GB in place of my 80GB.
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Thats difficult to answer :P

So how much space in the partition is occupied and you get this problem?
Is it on one partition or all the partitions ?
What if you have one large partition made up of the complete disk capacity then at what point of the data fill up do you experience this problem ?

So these questions should be expected if you want a replacement.

My experience with Samsung has been good. Immediate replacement. No questions asked if they dont see a physical damage. They will keep the disk for testing, confirm the issue. And if there is at all an issue, you will get the replacement immediately.
 
^^ thanks for the info. Btw, what do you mean by immediate replacement?? they will give me replacement w/o checking the disk ? :O that will be great unless they call back me to return if they find my 80GB doesn't have any problem.

@axeman,

Well, we are not saints. ;)
 
I had gone for my cd rw repair they had made an offer where they repair out of warranty items 3 years back. What i saw there was they first format your disk (low level). Check for firmware upgrade and if they find disk faulty they give them for replacement. So i think you would get your get your same hard disk back. But your experience may differ.
 
Suppose we have a Samsung HDD and no bill, can it still be RMAed if within the supposedly 5 year warranty period ?
 
Yup, it should be. yesterday when I called the local kolkata Samsung HDD service centre, they asked me to bring the HDD only. They didn't even mention once about the bill. I guess its all about S/No or P/No.
 
Arihant.EXE said:
RMA time taken for me : 40 days
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beanstalk_230 said:
RMA time for me : more than 1 month
Place: Lucknow
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:S :S , Any particular reason stated for the delay ??

ggt said:
I had gone for my cd rw repair they had made an offer where they repair out of warranty items 3 years back. What i saw there was they first format your disk (low level). Check for firmware upgrade and if they find disk faulty they give them for replacement. So i think you would get your get your same hard disk back. But your experience may differ.
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Which Service center did you visited ??

raksrules said:
Suppose we have a Samsung HDD and no bill, can it still be RMAed if within the supposedly 5 year warranty period ?
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Yup it can be, for details next immediate comment.

sabby said:
Yup, it should be. yesterday when I called the local kolkata Samsung HDD service centre, they asked me to bring the HDD only. They didn't even mention once about the bill. I guess its all about S/No or P/No.
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Policy is quite simple and "No Question Asked" sort of thing untill and unles your drive is physically damaged

a) Check you HDD warranty status @ Samsung Warranty Check
b) If warranty is valid, take you drive to service center.
c) They'll let you you a stipulated replacement time.
d) You'll get replacement.

And yes you'll not get 250GB against 80GB, in anycase. :)
 
sabby said:
^^ thanks for the info. Btw, what do you mean by immediate replacement?? they will give me replacement w/o checking the disk ? :O that will be great unless they call back me to return if they find my 80GB doesn't have any problem.
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Not for all kinds of issue. Issues like the HDD isnt being detected in the BIOS or isnt powering. They will make you wait in the service center for a while. Check it and if thats the case they would replace it same day itself. This had happened with me. So I was kinda impressed with the service.
 
@ashish k
It was a service center in andheri e donno the actual address i had called their toll free no who referred which
Started a lot of nos (chain) called upto 10 nos.
 
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