due to your net connection, using a dsl correction are u ?pranaywhiz said:Guys please help! Unable to update on Windows 7 64 and 32 bit. "FirmwareUpgrade has stopped working" message. Uninstalled the antivirus, uninstalled, cleaned up and reinstalled and updated kies several times. Restarted the phone and PC several times but still same problem. Please help me, somebody, before I die!