Screwed by Airtel billing!

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kjd_1122 said:
I have 1299 plan.

So If you cross 100GB, AFAIK FUP is applied, right? According to that they wont charge a paisa extra, but they will cut your speed to half. RIGHT?
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Yup that's what they say, although i have exceeded my limit a couple of times, but they havent reduced my speed...probably because im an old customer..

They will not charge you a single paisa more how much ever you download....
 
After studying my usage history, I have figured the problem. My total internet usage is 6GB (not 9GB as I was erroneously stating earlier). Of this, 2GB was covered in the limited download plan (since it started mid-month). For rest 4GB, I have been billed.

According to bill, my limited plan is effective from 3rd Dec. In the morning of 3rd Dec, I was not aware that plan change had become effective and my speeds at that time were also fast as per previous 1mbps unlimited plan. So I downloaded a lot of data. In the afternoon, I got a call from CC that my new limited plan has become effective and I should reboot the modem. My speeds then reduced and I was careful of my usage that moment onwards.

Apparently it is the large data that I downloaded in the morning, that has upset the balance.

I will try to explain this to Airtel CC when they call me. Guys, do you think I have a good case for defense?
 
Act as dumb as you can...don't tell them that you know how to check your usage and stuff..

if they insist that you are at fault, tell them that you weren't notified when the change happened....
 
I had problem with Airtel, take the nodal supervisor number don't spend much time on CC, you'll probably speak to assistant of nodal supervisor, explain the case. I got 800 & 600 waived on two different occasion. They have authority of waiving around 800rs from your bill on the spot.

Take your case number so that you know & the person knows what happened on the last call.
 
rshri said:
I have been using Airtel broadband for many years. I have always used high speed unlimited plans. This month I figured that I didn't need to download anything for next 2 months, so I changed my Airtel broadband plan to '599 value plus' which supposedly has monthly 3 GB data limit.
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Moral of the story - Always stick with the unlimited plan. :)
 
Something like this happened with my reliance phone. When they refused to redo the billing, I wrote a polite email to them stating that even at the max d/l speed, on for every second of every minute of the month, I would not have been able to download that much. For good measure, I threatened to disconnect if it wasn't rectified.

They reduced the bill, and I disconnected anyway.
 
I talked to CC again today. They have finally refused to waive off charges :-(

They have asked me to go to nearest Airtel office personally, if I want to discuss further.

I am tired of this BS. I will simply pay the bill and put this episode behind me.

In future, I will never ever switch to any limited plan.
 
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