Good morning my dear peepul!!
I was informed on this thread by some fellow members.
@
harry_houdini
If you still want to resolve this amicably, kindly provide the below details ASAP. You may post here or PM me too and i will try my best, rest assured.
What did you buy?
Where did you buy this from?
Do you have the bill?
What is the problem with the product?
What is is your full system configuration?
@
gmano @
Crazy_Eddy @
prateekS @
kestrel5915 @
rohitshakti2 @
blkrb0t
From the little details I caught up with last night, here is the sequence of events for the information of all interested-
- You bought a Maximus V Gene. But it had no accessories?? :S
- You ran into some technical issues with it?
After whatever you deduced to be the issue and whatever ensued between you and helpline that i am not aware of, here is some of the stuff from your mails.
(Might not be absolutely in the right chronological order)
- You threatened with the following in the very first mail? "I am a member of well known forums and communities here in India. Techenclave.com, Erodov.com, overclockers, etc. I was going to post this suffering after purchasing an ROG board in India on the forums and your Indian facebook but I was advised by a forum owner and members to discuss the matter with you first. They felt I should try to solve the matter amicably before going public and giving negative publicity without talking to Asus directly.".
- You denied accepting a new Maximus V Gene
- You asked for a Sabertooth Z87 + a "respectable" graphics card
- You asked for a Maximus VI Gene in the next reply
- You asked for a Maximus VI Formula in another reply
- You asked for a Maximus VI Formula in the next reply
- When asked to provided a bill to process refund request, you submitted a bill with VAT charged but without TIN no or Vat no.
- When asked for the same, you claimed you could do nothing if dealer didn't provide
- Then you said you tried but dealer is not cooperating
- You claimed your dealer bought it from another dealer
- Then you provided a bill from another dealer but in your name and not your dealer's name (if your dealer bought it from another dealer, bill should be in his name?)
So now, there are 2 bills provided by you, for the same product, from 2 different dealers? :S
You also are continuously posting abusive/derogatory messages all over ASUS (India) FB page, ASUS ROG FB page and ASUS (Taiwan) FB pages.
Didn't check ASUS NA and others.
@
gmano
Can this be considered for a defmation notice against the concerned person?
You definitely work with Asus and as totally giving point from only their perspective. These details are only with Asus employees only because I have not told anything about this to anyone on the forums except one person and that is not you.
Also you are giving incomplete information, and am not surprised.
I would have appreciated that if you have heard my part of the story.
All your attempts in this post is to make me look like a culprit, but did you even ask me once what happened ?. Did you try to understand things from my perspective,
the only thing you did here is post things after hearing things out from only one party.
Even if you are trying to say you are a neutral, but if you were a neutral, you should try to understand from my perspective after hearing things out from me.
I asked for other things because I was denied a simple DOA request. Every firm should have a DOA policy. Otherwise companies would start selling products with manufacturing defects.
If you have access to my e-mails, check the phone logs also. Please no don't give incomplete information and try to put me in a bad light. I only started e-mail when phone support failed.
Yes I posted the pictures proving that there were no accessories in the box. I have given all the pictures, what all do you need ?. Tell me what will I do with an extra I/O Plate or a ROG door hanger ?.
Sell it off for a million dollars ?. I/O plate is also a unique product, unique to motherboard. So except a person is madman, no one would complain about missing accessories except when they were actually.
I/O Plate was not missing but damaged, some other accessories were missing. What would I do with some extra sata cables, when all I have is two hard disks and sata cables comes with hard disks also.
BUT YOU CAN CHECK THE MAIL, I HAVE REQUESTED IT IS OK IF I DO NOT GET FULL ACCESSORIES, BUT ATLEAST i NEED THE i/O PLATE.
Check the phone logs also, I clearly told them, Dear Sir, it is ok if you do not send the accessories, just give me the I/O plate.
I even told him if I can buy it from somewhere, I do not mind but I could not find it anywhere locally. I/O plate would not cost more than 100 bucks.
But as I said, its unique.
You know how much Asus harassed me for sending the accessories. Have you checked those e-mails too ?.
Have you seen how they were lying in that matter ?. I can easily paste the e-mails of some lady talking contradictory things.
But no, I wont do that because first of all she is a woman, secondly, the issue is solved. So I am not one who lives in the past, we are not talking of accessories here.
I bought the motherboard from a person who sold me with a rough or kaccha bill. I have acknowledged and accepted that even in an e-mail saying that it was a mistake on my part.
The person just sells things for a little profit after purchasing from a mail dealer. But when Asus manager told that this bill is not a valid one, I instantly accepted that because I did not notice it earlier.
I immediately went to the person who sold me this board. Argued with him the he had cheated me, he said he sells like that only, and does not know what i am talking about. I told him if he does not give me a proper bill, I will complain about him that he charged me a tax and gave rough bill, he begged saying he is just a poor guy who sold it for a little profit (Rs 250/-).
I told him I am facing such and such problem and he is responsible for it. He told do not worry, he will talk to the main dealer from whom he purchased.
I myself went to the main dealer and explained him the situation, he confirmed that this person had bought the board from him on the same date, he had also agreed to pay of the difference in amount to the dealer, so the dealer issued me a proper bill with VAT id and rubber stamp. He changed the bill's name on my name so that I do not face any issue. So that answers your questions as to why it is on my name and not the dealer's name.
I had explained him that warranties are not transferable or I will have a problem with warranty later on, it should be on my name.
You can verify all this. I gave this to the manager but he denied DOA trying to prove that this bill was fake.
So I have ONE PROPER BILL for it. ONE VALID BILL from ONE DEALER :S.
Now you tell me, anyone can be cheated or fooled. No one is a GOD, in a hurry I did not see that was a kaccha bill. I still accept that it is an invalid bill and the manager was right on his part pointing it out. But when i provided a proper bill, why was the manager thinking I have given a fake bill again ?. The shop owner told me that he is ready to talk to the manager and confirm that the board was purchased on the very same date.
Everyone has one of those stupid days. I made a MISTAKE, acknowledged and accepted of that rough bill, but you went way too far when your team was claiming that a proper bill was fake.
Please understand from a humane perspective but you are hired by Asus.
I ask everyone here, if I am cheated and am given a wrong bill. I go and argue with the person who sold it to me, and then get a right bill from the right dealer, who is my fault in all this except that I was a fool in not seeing that was a rough bill in a hurry ?. Tomorrow even if someone gives you a wrong bill, even with a VAT id, what will you do ?. The main shop owner showed me that there is an online system in which you can use VAT id to verify that dealer's name and contact details.
So suppose someone gave you a wrong bill, you find that out and then are able to get a proper bill. What is so wrong in it ?. You are not at fault. You as a consumer were wronged or cheated.
It is not only about DOA, it is that tomorrow I can have problems with the motherboard some couple of years later, so if these people are calling this bill wrong, where do I do ?. That is why I told them, please give a refund because I was worried about this situation where in if I have problems with the motherboard and it wont get repaired in the warranty term by these people claiming that your bill is not valid, what can I do ?.
You tell me Mr Bike, you are smart so you wont be fooled right, but consider this situation. Just consider, trying to give a situation. If your elder sister purchases some jewellery from a shop and later finds out that the bill is not valid bill when she is trying to sell it to someone and the person who wanted to purchase it pointed it out.
She goes and argues with the jeweller and the jeweller says he is not registered( legal or illegal) whatever it might be, he asks someone whom get sources stuff from to give the bill.
Would it be wrong on part of your sister ?. The person who wanted to purchase it might think your sister is a cheater, but actually she was herself a VICTIM. We are not talking about the dealer in question, he is wrong that is out of doubt, he is doing illegal stuff, that cannot be doubted, but we are talking about your sister, who is a VICTIM herself, not CHEATER.
Wont you feel bad if that person who was going to purchase go out in the world and say this person is a cheater ?. Only you know and your sister knows your intention was never to cheat, you were a VICTIM in the situation, even though it might be silly on her part to not verify the bill properly, that does not make her a cheater, naive or stupid may be, not a cheater.
So my dear friend, I am VICTIM here, naive, stupid whatever you call, but not a cheater.
I am a common person, not some rich lad. I today have to buy a new motherboard for the same price and hand it over to my brother because he rejected using a repaired motherboard after paying for a new one and blamed everything on me.
IT STING me badly when Asus denied DOA, I felt very bad, this is my hard earned money. And it not like the board was used for 3 months and I am asking about this.
I know when to ask for a DOA and when not.
You have the bill, you can ask the owner, you are most welcome here to check the invoice and talk to the owner personally. He was ready to explain the bill situation to the manager.
We tried calling him on the phone number given on his e-mail contact details. But no one ever picked up.
Now again you are giving wrong facts.
1. I was never offered a new V gene.
2. I argued that I deserve a DOA , the manager agreed but because of this bill issue denied DOA.
If I wanted those things, why would I be arguing about a DOA ?. Do you even use your brains or just talk in the air ?.
I told him as a compensation I will ask more, right. I may have been a bit naive in anger, but when I have a LGA 1155 processor, what will I do with a LGA 1150 motherboard?. So in a stupid attempt to tell him that if he did not give a DOA, he will have to give me much more. And we choose ivy bridge over haswell even thou both costed the same. So it was a personal choice. We purposely went for Ivy and not Haswell. I am not a diplomat and do not know how to talk diplomatically, neither I am some PR expert. So I dont deny that, but you ask the manager,
you want me to paste the e-mail here ?. The only thing in the end I was asking was a DOA, DOA, DOA.
CHECK MY LAST MAIL, even in that I am asking, why are they not giving a DOA ?.
You phrased everything according to your convenience.
I am not brain-dead to not understand that no one will give a expensive motherboard + a graphics card in return for a comparatively cheaper motherboard, lol. It was a stupid attempt to make them accept my DOA request.
If you want, I can also post a message where your manager has said, Sir if it meets the DOA policy you will get a DOA or a repair. I did not object to that!.
About the facebook saga, my only purpose was to get attention from Asus. The only thing I wanted was that except for this manager, someone else hear out the issue but everytime i was directed only to this manager.
You can check on the above post that the different kinds, dude I have tried so so much to contact some higher up in Asus and explain him the situation. But all attempts failed, so went to facebook.
You can check the Asus facebook chat also, they told me that they will talk and ask them to contact me. But every way I tried , people only kept transferring to this manager.
ASK your phone support main head, Mr Abhay Singh Thakur. Ask him did I not try to solve the issue through them ?. He told me that he will escalate the matter and someone else will look into it.
I even explained the bill situation to him, he also said it is ok, no big deal, the manager should have accepted the second bill. He confirmed on phone that it was not a big issue at all.
This all phone conversation is recorded right ?.
Go and check it for yourself. Please get your facts right and then blame me for things.
I tried many times to talk to Mr Abhay again but he told me that some Mr Wahab from the HO will reply. But the only person I got a reply was from this manager.
You talk of North America, I have used their live chat service at night, you can see the conversations there also. They told me I can shoot them a mail, they will try to escalate the matter.
All I got in return was again this same manager.
You can go ahead and file a defamation case. Please do not try and threaten me, go ahead and send the notice.
I will send the notice, in that also the issue I have stated is the DOA issue.
Even you did not want to solve the issue amicably. Otherwise you would have PMed me and asked the details. But what you did show Asus's motive, just to threaten me.
If after seeing my thread you would have contacted me, I would be more than happy to settle the matter with a refund or DOA. I would have explained you the situation from my side.
You did not even ask me what happened, you did not ask me my part of the story and then judge everything. But you choose to come out with only Asus's part of the story and try to threaten me.
I did not take names because I did not want to get personal or even talk out the details because I knew Asus will shout out that you are trying to defame us.
I tried every way of contacting Asus.
My main and only purpose of everything I did was to get my issue solved in a just manner.
All I wanted was someone other than this manager look into the matter, hear me out.
I have every proof of my efforts to get the issue resolved between me and Asus.
You think I have nothing to do in life ?. I am wasting so much time, efforts and money.
I again reiterate humbly that all I wanted is was a DOA. I told the manager, Dear Sir, I cannot accept a repaired motherboard after paying for a new one.
When they troubled me so much, I thought I cannot deal with Asus so asked for a refund.
So the only two things I have asked in the end is a DOA or a refund. Nothing else please.
I do not want your formulas or genes, thank you.
You want me to paste the notice ?. You will receive it by tomorrow, please see, even in that I am not asking for anything other than a refund. I am not asking extra money, harassment compensation or anything.
If you feel I have edited it after seeing your post, I can give another forum member's id who saw my notice last night. I do not ask for more than I deserve and do not want such a thing.
Do you know Sumon Pathak ?. Ask him what I discussed with him last night, all I was asking was a DOA and the reason for its denial. Did not ask him to use his contacts in Asus and tell anyone in Asus for giving me a free upgrade.
What else do you need ?. You can try to threaten me as much as you want, but it does not solve anything. I do not feel threatened at all, let me tell you that.
You are most welcome on lunch at my place and verify everything yourself. I can also take you to the owner of the shop.
You are absolutely entitled to your opinion and take sides of your colleagues in ASUS, but it would have been only a fair thing if you had given me a chance to state my part of the story.
I believe in the right to opinion, everyone has every right to his own opinion, thinking, but it should always be after hearing out both sides.
You can keep arguing about this because you think you are right on your part, I think I am right on my part. So this talks on this thread wont solve any issue.
If you have any issues with me, create another thread, I created this thread to take help from forum members regarding the case.
And please I am no PR expert, I am a normal person who can do mistakes. You can declare me a crook and hang me. You can use complex words and manipulations to try to prove your point, but if you see from a normal person's view
I am only a troubled person who feels wronged, nothing else. Am no expert with words so again my phrasing might not be perfect.
So tell me what is your purpose of this post ?.
1. I acknowledged and accepted , agreed whatever word you use, my mistake of the kaccha bill. So even I accepted it is not a valid bill.
Hence I HAVE ONE VALID Bill. I was successful in getting justice for me got a proper bill. If that dealer did not give a proper bill, I would have accepted mistake on my part and withdrawn all claims.
But I did get the bill.
2. My only request was that I am a VICTIM, please be humane and understand my problem.
3. But the manager rejected.
4. So I try every method to contact someone else in Asus.
5. Does not work out.
6. Before deciding to go to court and post a thread here, I send a last e-mail requesting the reason for denial of DOA, might be they had some issue with some point, but no reply.
7. So I post the thread
8. Asus employee/ reprsentative comes and gives facts without asking me what happened, without hearing out my side of the story.
9. What did it solve ?.
I fail the understand the real purpose of your post, was it to solve the issue, if yes, why not hear me out first rather than just trying to make me look bad ?.
Threaten me ?.
PS: You people can point out my mistakes here, I will readily accept if I have done something wrong. I did accept that accepting a kaccha bill was wrong, I never denied it saying no it was right, only the dealer cheated me, NO, it was my mistake also. I agree in frustration of DOA denial, I might have written things that hurt someone's sentiments, I apologize for that. The DOA was only rejected because of this billing issue which I have already explained. Why did not Asus manager be more humane or customer friendly and understand the situation ?. Their phone support accepted that its ok, can happen and was not a big issue, but the manager for some reason I do not know was just in a mood to think I was a cheater.
In short, I do not deny there has been no confusion from my side or I have been perfect, but Asus instead of understanding the situation choose to not help me. IT was their choice, I cannot do anything about it. You really think I would think of going to court or issuing notice if I was a cheater or a wrong doer ?. Why would anyone do that dear friends ?.
) kinds. Their lawyer may not come giving some reason or the other. Then the party itself may not come, the judge may change, so on. Now again I know this from various sources, not only movies but real stories read and heard. But the sheer anger and frustration that arises from the attitude of these people who care least is very annoying and troubling. 
.