Sony service center denied my Cybershot replacement.

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Ethan_Hunt

Ethan_Hunt

Secret Agent Man
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Here's the deal, my camera has been dead for quite a long time now. It first gave up with the flash not working and then completely went off and wouldn't turn back on. My brother went over there and was straight off denied the warranty claim, as they said it's a physical damage as there was a battery leak which occurred and that had clogged the contact points. He said that they could clean it for 600 bucks, but no guarantee as to how long that would last. I'm confused out here. I used premium quality Sanyo Eneloop AAA batteries and none of my other electronic device have ever faced this issue, even after prolonged inactivity. The service center guy says I must have only used Sony batteries and goes to say, I shouldn't have kept the batteries in the camera. WTF? If not in the camera, where the hell am I supposed to keep them? Nothing like this is mentioned in their manual. This has pissed me off.

My question is; Is this my fault? If yes, then how? Since I'm positive these bums won't replace the cam, is there a way I can fix it on my own?
 
leakage means something went wrong, it is always a recommended practice to take out batteries from devices if not in use for a long time...
 
I never take batteries out of any device, be it my TV's remote, my 360 wireless controller, anything. How is it that none of these devices ever faced this issue and this camera out-of-the-blue comes up with a leak? What exactly is the cause which triggers this event?
 
babhishek said:
leakage means something went wrong, it is always a recommended practice to take out batteries from devices if not in use for a long time...
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Amen to that! But good cells especially the rechargeable ones such as Eneloops do not show signs of leakage over a long period of usage. I do not remove the cells of my X360 wireless controller either.
ggt said:
^exactly.

It is pure common sense to take off batteries when not used for longer intervals.
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Errr not common sense but a good practice rather. :P
 
So that's 5k down the drain over a battery leak? f*ckin' great!

I knew I shouldn't have bought a Digi-cam. Dam my impulse festive purchase. :(
 
Ethan_Hunt said:
So that's 5k down the drain over a battery leak? f*ckin' great!

I knew I shouldn't have bought a Digi-cam. Dam my impulse festive purchase. :(
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But before letting it go down the drain you could try cleaning it yourself as per the second link in my post above.
 
Ethan_Hunt said:
The service center guy says I must have only used Sony batteries
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That's just plain BS I say! As always, these guys aren't the well informed types. What if you were to tell him or another service centre that Sony batteries were used instead? He might have given some useless explanation!

Sad to hear that the Eneloops caused this issue. How long was the camera stored that way?
 
Since Sony is not going to repair it for free, go to the local shop and get it done, ensure that you will pay them if it works only ;)

Its a good practice to remove the cells, but i have not seen leakages from my GP NiMH cells which came with my A470, so how the hell did yours leak?

--- Updated Post - Automerged ---

Another point I remebred, my bro;s K200i had stopped working, and when we gave it to the service centre, they said water had gone inside it, showed us rusting etc. Total BS. Finally with the help of another TE member, got the phone fixed. Try to fight with them if you have some help.

Also, the best joke I have seen, this thread being anti Sony, shows the ad above for a sony dsc! LOL!
 
kestrel5915 said:
But before letting it go down the drain you could try cleaning it yourself as per the second link in my post above.
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I will do that, thanks. :)

Gannu said:
What if you were to tell him or another service centre that Sony batteries were used instead? He might have given some useless explanation!
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You know what, I actually told him the same thing over the phone and he quickly switched the topic and kept yapping about the same "physical damage" verbiage. It was funny how these guys keep accusing us of using poor quality batteries, where the hell is the polite customer service tone?

Gannu said:
Sad to hear that the Eneloops caused this issue. How long was the camera stored that way?
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I'm not entirely sure, to be honest. I could have been a few months. I never really used it that much and I swear I was not aware about this battery leak problem either.

vivek.krishnan said:
Since Sony is not going to repair it for free, go to the local shop and get it done, ensure that you will pay them if it works only
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RS4 said:
Get it repaired from any local camera repair shop, shouldnt cost much.
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I guess that's the only option left now. I have nothing to loose anyway. :P
 
Better try one more sony service center. He may be a super noob and take it for replacement.

It works sometimes and there is no harm in trying.
 
I have tons of devices gone kaput for good, with leaking batteries plenty of clocks,calculators,remotes etc .But they all had carbon-zinc or alkaline batteries.

But none of the devices i had with rechargeable batteries sprung a leak.It could be a different story with fake rechargeable batteries.

Is yours a genuine eneloop,since the eneloops are one of the best ni-mh batteries available in the market,they have a good shell life since they are low self discharge batteries.
 
it might not be the batteries , a camera is different from a remote or a controller........

the cam will still manage to keep the date & time correctly updated - this leads to the batteries being used sometimes

all i mean is more expensive / complicated a device, higher the chances of battery leakages and S%^$# ups.
 
adder said:
Is yours a genuine eneloop,since the eneloops are one of the best ni-mh batteries available in the market,they have a good shell life since they are low self discharge batteries.
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Yes, they are completely genuine. I had got it from a very reputed seller on Ebay and paid more than a grand for 4-pack and a charger.
 
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