Sony Vaio C25GH - Sleek, sexy but crufty (Or why I'll never buy a Vaio again)

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For thiose who want a quick answer to the latter part of the title, scroll down to the last few paragraphs in the review.

Else you can read on throught the full review :-)



Quick background:


I was looking for a laptop to gift to a lady in the family and decided to order the Inspiron 640m because the requirements I perceived was for a medium sized laptop which is not too heavy and powerful enough to run XP , firefox and office.

Unfortunately, the most important parameter for this buy was great looks, and the 640m, even though quite elegant looking is not really a stunner.

To cut a long story short, I sold the Dell to Mohit (TE) (who BTW would be receiving it today :) ) and picked a Sony Vaio C22GH (White) as it definitley is one of the best looking machines in the market currently.

There's a nother model in the same series called C25GH which comes with a Go7400 card, but since this machine is (not at all) meant to be used for gaming, i decided to choose the GMA950 version since the 950 handles Aero admirably, and more importnantly, yields better battery life than the Go7400

Quick Specs



- Screen: 13.3-inch screen WXGA (1280 x 800) with XBRITE-ECO (glossy finish)

- Color: Seashell White which is essentially glittery white on the top , and white on the inside

- Processor: Core 2 Duo T5500

- Hard Drive: 80 GB hard drive (SATA, 5400RPM)

- Memory: 1 GB RAM (PC4200, 533 MHz, DDR2 SDRAM, 2 x 512 MB)

- Optical Drive: multi-format/dual-layer DVD/CD burner

- Ports and Slots: Two USB 2.0, one FireWire 400 port, one ExpressCard 34, one S-Video, memory card reader adapter, headphone / line-out, microphone-in, modem, 10/100 Ethernet

- Wireless: Tri-mode Wi-Fi (802.11a/b/g)

- Graphics: Intel Graphics Media Accelerator 950 (128 MB of shared RAM)

- Operating System: Windows Vista Home

- Dimensions: 9.28 inches, 12.98 inches, 1.47 inches (depth, width, thickness)

- Weight: 2.25 kgs

Build quality, Design and looks

For the design & looks, All I'll say is Sony definitley picks up the best designers in the business, and would rather let the pictures do the talking

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The build quality is again pretty good.

The lid and screen bezel anre made of Mg-aloy and there is zero flex , while the lower body is made of rigid plastic, which also shows no flex anywhere.

The system doesn't feel noweher flimsy as the Sony Vaio SZ or most other thin & light machines on the market, and is almost equal to the Xps m1210 IN terms of feeling solidly built.

Next to the XPS M1210

9038f5a2ad_std.jpg

As you can see, the system is marginally bigger than the M1210 (which is quite a tiny machine BTW)

It is however a mucho slicker looking machine, and the pix really don't do it any justice.

Screen Quality

Like most Sony LCD screens, the 13.3" X-Brite 1280X768 LCD is also a vibrant looking display with fairly vivid color reproduction.

There is minimal zero light bleed from the bottom and the contrast ratio is excellent.

The hoizontal viewing angles are again excellent, which unfortunately is not true for the vertical viewing angles.

The screen gets washed out from the top and gets too dark when viewed from below.

Even though the vertical viewing angles are still better than most other laptops on the market, it is still not an acceptable compromise on a premium priced machine.

11779d6912_std.jpg

Connectivity options

Not much to complain.

The standard triband wireless card (3945 abg), bluetooth, firewire, RJ11/RJ45/ Memory card (Sony Pro/duo) reader

There's an additional express card based card reader that can be fitted into the expess card slot that supports other card formats

Audio

two speakers on the sides, with surprisingly good audio quality.

Keyboard

They keyboard is quite different from most other keybaords I have used. The keys have surprisingly short play, but the tactile response is quite good.

I like the KB, some may not though.

Though all I'll say is the difference between this KB and other laptop keyboards is almost as much as the difference between desktop keyboards and other laptop keyboards :P



Heat and Noise


CPU idles at 36 Cand the system remains cool to the touch at all times.

However, the right-centre lower side gets a little warm as that's where the heat sink is.

I haven't heard the fan come on as yet, which means either the system stays cool, or the fan is really sillent.

Any which way, I don't mind :ohyeah:

Benchmarks

Super Pi 2 M- 1 min 23 seconds

HDTune Average Tfr rate: 31.9 MB/sec, burst rate 77MB/Sec, Access time of 18.5 ms

So as you can see, the system performance obviously wouldn't blow any charts, but for average daily use, it is more than sufficient by all means

Battery Life

Battery life is better than expected with over 4 hours of usage with medium brightness , low processor load (browsing) and wireless on

Other Pics

Thinkpad R (15" office machine) next to Compaq V2000 (14.1") next to Vaio (13.3") next to XPS M1210 (12.1")

b663ceb5a1_std.jpg


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YET WHY I WOULD NEVER BUY A VAIO AGAIN!!

Now from all of the above, I guess you would be wondering why the title reads so, here is the reason why....

Like most other manufacturers (Dell, Fujitsu, Compaq, actually pretty much everyone but the erstwhile IBM) Sony also loads up their systems with a lot of bloatware in the form of free trials, silly proprietary software and what not....

Which is why the first thing I do when I get a new machine is do a clean format, create fresh partitions, install the OS, install the drivers, and any specific utilities (like hotkeys etc.) and it's all set.

Since this system was literally crawling out of the box, it decided to get on with th fresh install without any delays.

However, Sony does not ship any DVDs/CDs with their machines (that's right, not one single media!)

No sweat, the program menu showed a sony recovery tool which would allow me to burn my own recovery dvd's from the data stored on a hiddenm parition on the machine

20 mins, and armed with the recovery DVDs, i start the process. (8:00PM)

Before reading further, to give a quick background, that in the last 10 yrs or so, I must have done over 70-100 windows installs (desktop spring cleaning/new HDD/fresh install on laptops/for friends etc.) with and without chipset/driver CDs , have hunted for all sorts of new/old drivers...the whole 9 yards basically!

Anyway, 8:15 PM, i realize there are no customization options on the recovery DVDs, i.e. it'a an all or none restore...WTF, I say!!!

Not giving up, I decided to use my (already in use on my desktop) retail XP Home CD for the OS install, as I still prefer XP over Vista anyway (Talk of curbing piracy...LOL..I had to install an semi-illegit XP home despite having paid for the Vista OEM license)

9:00 PM, and we are set with XP Pro, or are we?

Since the drivers on the recovery DVD were Vista drivers, I decided to download the drivers from the Sony support site...

Here's when i get have the second WTF moment (of the many more to come :( )

Downloads

This website contains upgrade drivers for Operating Systems, software patches and original drivers for selected* VAIO computer models.

* For original drivers not found in this website, they are available in the Recovery CD-ROM supplied with the VAIO computer^.

^ Recovery CD-ROM is not supplied with VAIO computer models launched after June 2005.

Available downloads:

VAIO Photo 2007 1.0.00.13230 Update Program

Image Converter 3 3.0.02.13160 Update Program

SonicStage Upgrade Program 4.3.01.14050

SonicStage Mastering Studio Update Program 2.3.01.13241

Sony Video Shared Library 3.1.02.01170 Update Program (For Windows Vista)

VAIO Edit Components 6.2.00.13300 (For Windows XP and Windows Vista)

VAIO Media 6.0.01.13150 Update Program

VAIO Media Content Collection 6.0.01.13111 Update Program

VAIO Media Integrated Server 6.0.03.13180 Update Program

VAIO Media Integrated Server 6.0.02.13111 Update Program

VAIO Media Update Program 6.0.11.14080

VAIO Media Redistribution Update Program 6.0.11.14010

VAIO Update 3.0.00.13220 Update Program

VAIO Video & Photo Suite Update Program 1.1.00.14140

VAIO Video & Photo Suite(PAL-2ch) Update Program 1.1.00.14140

WinDVD 8.0.06.113 Update Program

1-16 of 16

That's right...look mama, no drivers to download

Not one to give up easily, I decided to hit the Sony USA support site where to my joy, I found the XP drivers for the Vaio C series finally...Or Did I?

After downloading some 100 MB of drivers ant utilities (1:00 AM)

I decided to start with the Intel chipset drivers first...

I get a Vaio splash logo, (why should a driver install use Vaio splash logos, i think to myself) anyway, so far so good, as I sit back and light up a smoke...

And I get my WTF moment #3 :O

"This install is not meant for your machine"

Turns out that Sony releases its drivers in the form of exe bundles (only) which run a machine ID check against the BIOS.

And even though the Vaio C22 (Asia Pacific model with Vista), Vaio C240 (N. America model with Vista) and Vaio C140 (IIRC) (N. AMerican model with XP ) are exactly the same hardware, the machine IDs obviously aren't the same, and Sony driver installer exe's will run a machine ID check first before starting the install.

Finally at 2:00 AM, I decided to use a Vista ISO off a torrent, performed a clean install, and left it as-is for the night.

Next day being Sunday, I called up the Microsoft Support center, quoted my Vista product key, obtained the activation code and entered it manually and activated Vista ( I know this install falls is a gray area in terms of whether or not it is a perfectly legit install, but if MS isn't complaining, why should I)

Then I hunted for drivers on the recovery DVDs, found some, but not all on a folder called \Vaio\Drivers on the 2nd recovery disk, and managed to remove alll ! marks on the device manager

Next I installed the Sony utilities dll and some of the utility software off the folder \Vaio\Applications

So this is where I stand...some of the functionality is still not working as expected...e.g.

- The Fn-f5/f6 screen brighness controls don't work

- The battery meter shows the % remaining only and does not show the time remaining (which apparently is due to the fact that Sony BIOSes apparently set a wrapper layer around the Windows API hook for the battery so that non Sony batteries will not work on VAIO machines...Until I get this driver, the battery will not report the charge rate/discharge rate as the battery feedback sensors cannot connect to the Windows API without this wrapper layer)

- Cannot switch Bluetoooth/Wireless on/off separately, as I need a utility called Wireless switching utility for this

Oh, and By the way I called up the Sony India support number, and even though the person who attended the call was surprisingly knowledgeable (he knew about the \Vaio\Applications and \Vaio\Drivers folders too which I frankly didn't expect from him) , it was as expected, in vain.

He recommended that I bookmark the driver download page and check back frequently

For me the question still remains

a) Why can't I install XP on a laptop that I have paid a premium price for...Had it been a Dell or a HP or a Compaq or hell, even Acer, this would not have been a problem at all...Giving an excuse like this system came with Vista and we cannot provide backward support is simply lame..Esp. because the exact same machine (C13) used to come preloaded with XP.

All Sony needs to do is remove that stupid machine ID check, and that's all it'll take

b) Why can't I get driver downloads even for Vista???

So despite Sony having built a nice, sweet, great looking and capable machine at a (by Sony standards) reasonable price, whic I really loved at first glance, and I know the person I have bought it for is also going to totally love it....I know that I am never ever going to buy a Vaio again, nor would recommend a Vaio to any friend! :@
 
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Bad luck mate... I can understand the pain of firstly buying a Dell and then selling it with problems and then going in for a Vaio just for the looks and then realizing that its pathetic when it comes to support... Like they say "Its a Sony"...

Just bad luck but non the less excellent effort from your side for letting us know the flaws in a Vaio :)
 
I can understand the pain of firstly buying a Dell and then selling it with problems and then going in for a Vaio just for the looks and then realizing that its pathetic when it comes to support...

Frankly speaking, Guys like us don't even need any support in terms of someone walking us thru an install or handholding ...

Just give me the damn drivers and that's it coz I can't write them by myself :P

Oh, and BTW, the crap in the spoiler is just 30% of all the bloat that was pre-installed
 
Thanx Czar for the heads up and tough luck mate..

Even the HP dv6100 model that I bought for my girl, came with tonnes of bloatware..I read up quite a bit on forums as to how difficult it is to remove all that without losing the HPQuickPlay option which is a highly desirable feature..

Anyway..Pls excuse my naivety about this bloatware, but why do we need to kick all of this out..All I did was install TuneUp Utilities and decided on which programs start on boot-up and which don't..HDD space wasn't much of an issue so just let that be as it is..

Another thing, the lappy came with one single partion of 100GB in C ( Plus :20 GB in D but that can't be written on...Its the recovery disk partition..)..My question is: Can this single partition (100GB) be made into 2 partitions without doing a re-install/ clean formatting?

TIA...Cheers!
 
Holy crap! This is bad :S

BTW, had to look up crufty :P

Crufty is a term used in hacker culture, popularized in the jargon file, that means something poorly built and over-complex, and unpleasant. Its etymology is unclear. One idea proposed in the jargon file is that Cruft Hall at Harvard University is part of the old physics building, and thus home over the years to many hackers.
en.wikipedia.org/wiki/Crufty

Weird word.....where did you come across it??
 
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Even the HP dv6100 model that I bought for my girl, came with tonnes of bloatware..I read up quite a bit on forums as to how difficult it is to remove all that without losing the HPQuickPlay option which is a highly desirable feature..

restoring HP Quickplay or the equivalent Dell Mediadirect is nowehere close to the hell Sony puts its customers through who want a clean install...

Anyway..Pls excuse my naivety about this bloatware, but why do we need to kick all of this out..All I did was install TuneUp Utilities and decided on which programs start on boot-up and which don't..HDD space wasn't much of an issue so just let that be as it is..

It's not a HDD space thing....Nothing beats the snappiness and performance of a clean install...I could simply uninstall the bloatware then use msconfig to control my startup and be done with it...but trust me, it does not compare to a clean install in any way....

Weird word.....where did you come across it??

Hehe, don't remember where I came across it...

Though I used it here because of the terrible amount of bloatware that came with it....
 
THanks for the review Czar :o i thought the vaio was a dream :o u've changed my view now :)
 
MuHahahahaha..... :devil2:
I did some digging around and guess what Sony's model check comprises of...

There was a file called "model" on c:\windows which i opened up and changed the text in it from C22GH_W to C220E_H (for C220 E/H which is the exact same US model for which Sony America has the drivers on the support site) and the model check test passes during driver installation....

For all of Sony's high handed ways, their implementation is the most idiotic i've ever seen :rofl:
I'll install all drivers for the US C220 model and report back :rofl:

Makes me wonder why they have this stupic check in the first place
 
superczar said:
There was a file called "model" on c:\windows which i opened up and changed the text in it from C22GH_W to C220E_H (for C220 E/H which is the exact same US model for which Sony America has the drivers on the support site) and the model check test passes during driver installation....

:rofl: :rofl: :rofl:

btw, Sony is not the only one doing this kind of super duper validations.
 
Last evening, I created an image of my activated Vista install, and then proceeded to installing XP on the system.

Post the install, and after the really painful C:\windows\model file edit for each driver load (over 10), i managed to finally install XP on the system.

However, even now, the brightness/volume key control and the battery inidcator do not seem to be working :(
 
^^You should have bought a macbook :rofl:. Would have saved you lots of pain i guess. Frankly these days I'd not touch anything that has the label sony with a 10 foot pole. Its just every single product of that company pisses me off in one way or the other.
 
Oh..and BTW I also sent a mail to their customer care :
Quote:
Hi,

I recently bought a Sony Vaio C22GH machine in Chennai.

Since I wanted to perform a clean install of Vista Home Premium (From a retail copy that I have ), I created the recovery discs from the recovery parition and started a clean installation from my Vista Home premium DVD.

After the installation, I tried finding the drivers for the C22GH on the Sony India, and subsequently on the Sony Asia Pacific support site, but to no avail.
(http://www.css.ap.sony.com/vaio/webs...odel=VGN-C22GH)

I tried looking for the drivers and other utilities from the recovery discs and could find some, (but not all) on the 2nd recovery disc.

I even tried downloading the drivers & utilities for the Sony C220 from the USA support site (since it is exactly the same hardware) but the downloaded installer apparently check for the machine ID, and halts the installation.

Even today, after having spent over 10 hours on something as simple as a reinstall, I haven't been able to get the machine performing at its optimum.

For example:
- The wireless switching utility does not work
- The battery life indicator does not show remaining time (Most likely due to missing chipset drivers)

In the past, I have owned several notebooks from Dell, HP, Compaq and IBM, and never ever have I faced a situation where I cannot find system drivers unavailable from he manufacturer.

I would not have expected this from a manufacturer like Sony, and I am sorry to say that I would probably never be buying a Vaio system in the future, nor would recommend a Vaio to any friend or colleague.

Thanks,
XXXXXX

Guess what response I got:

Quote:
"SonyMarketing"
03/20/2007 03:43 PM
To

cc

Subject
RE:'SonyIndia=002-011-848' Drivers for Sony Vaio C22

Dear Sir,

Greetings from Sony India Customer Care Center !

As per your query,we would like to inform you that this model has been shipped and tested with Vista Home Basic only. There are no drivers available on website.
This should solve the concern. If you need any further assistance or clarifications, please do not hesitate to contact us at tollfree number 1800 1111 88. We would be delighted to assist you.
With Warm Regards,
Sonika Saxena
Technical Specialist - VAIO & IT
Sony India Pvt Ltd. - Delhi

BLOODY AWESOME...Innit?
 
OMG what retards are they :|. Thats what I call $hitty customer support that doesn't care about the customer :@.

PS: You definitely lost them a few customers. Searching for the model name leads to your two reviews of the lappy here at TE and notebookreview. Let the buggers suffer.
 
Anyway, I finally have been able to get everything up now....

I wanted XP, that is done...

I wanted XP drivers...that is done (by downloading Vaio c150 drivers from Sony US and editing the c:\windows\model.txt file each time i installed a set of drivers)...

I wanted the fn hotkeys to work (For display brighness and volume), which works after installing the Vaio utilities dll, Vaio event services abd Vaio utilities services for the Vaio C13 from the Sony Apac website

And last, I wanted their Wireless switch utility (to toggle between wireless, bluetooth and both enabled) which is done , again by installing the wireless switching utility for the SZ series from the sony Europe ftp site

Needless to say, it was an extremely painful and long drawn process and I ended up wasting my entire Saturday night, Sunday and over 8-10 hrs on Monday and Tuesday nights repectively to get this done....

I have also imaged the install on a DVD (which is something i never ever felt the need for before...Data backup..yes, but a OS install backup..LOL, never)

Anyway, the end-user is going to be happy with this machine, which is why I did all of this in the first place...but doesn't change the fact that no more Vaios for me...
 
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