Question
Why do I receive a "Decompression failed" error message when I try to install RealPlayer?
Answer
This document applies to:
- RealPlayer 10
When you try to install RealPlayer 10 on some computers, the antivirus software installed on your computer may cause a "Decompression failed" error message to appear. We suggest that you temporarily disable your antivirus software before installing the player software. If disabling your antivirus software does not resolve the problem, we suggest that you temporarily uninstall it.
Note: While your antivirus software is disabled, it cannot protect you from possible virus attacks. For complete instructions on preventing virus attacks while your antivirus software is disabled, please contact the manufacturer of the antivirus software.
Some common ways to prevent virus attacks while your antivirus software is disabled:
- Disconnect your computer from the Internet (be sure the RealPlayer's installer file has completely downloaded first).
- Avoid using floppy disks or other external storage media.
- Avoid running unknown/unnecessary software applications.
After disabling or uninstalling your antivirus software, try installing your RealPlayer.
After you have successfully installed RealPlayer, you can enable or reinstall your antivirus software. For precise steps on reinstallation of your antivirus software, contact its manufacturer or see its documentation.
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