FS: Laptop Surface book 3 13.5 inch 256Gb 16gb Nvidia 1650 Max q version

ayaskant12

Adept
Feedback: 68 / 1 / 0
Expected Price (Rs)
68000
Shipping from
Jamshedpur
Item Condition
4 out of 5
Payment Options
  1. Bank Transfer
Purchase Date
Sep 28, 2021
Shipping Charges
Excluded - at actuals
Have you provided two pics?
  1. Yes
Remaining Warranty Period
Nil
Invoice Available?
No
Reason for Sale
Upgrade
Like new
Replaced by Microsoft in October
Both tablet and keyboard were changed.
No scratch or usage marks.
Replacement box
Original charger available
Issue
: After a security update the C key is mapped to chat function of teams!!
I tried but unable to get it to work normally so remapped C key to the options key.
Have reset it already but didn't help.
Hoping issue gets solved by Microsoft.

Issue link: https://answers.microsoft.com/en-us...t-i-keep/89b35005-745c-4123-aee9-88d721e2bb0d

Attached the replacement papers from Microsoft.

Have priced it accordingly for a very quick sale.
 

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The "c" button issue that you have mentioned. Does it happen when you just press "C" or a combination of keys. your post says just "C", But the MS link says ctrl+shift+c. They don't seem to be related
 
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Have you tried remapping key with powertoys.
Laptop is formatted and kept.
Yes this software worked.
I am selling to get laptop studio or galaxy book pro 360

Not tinkering with it till software update.
Any suggestions better to PM as new regulation is that no bumping.
Only price updates
Hence my post will get hidden among all suggestions.
Let us keep this as sale thread and discuss on another thread or by PM.

Thank you bro
 
Price drop to 62k shipped.

Check battery status. It's practically new Laptop.
Only issue is the keyboard. Can use as a tablet as well as with a thin folding keybaord
 

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Disappointing episode, to the say the least. TE PM and WhatsApp chat records are attached, personal information has been redacted to protect our privacy.

Here is the summary:

  1. In the original post, the seller Mr @ayaskant12 implies the issue with "C" key is mostly software related. (See the OP).
  2. We bargain for a while and then on 25th of July, he informs me that 3 keys are affected now - Z C V. (See attached TE PM shots).
  3. He insists all the keys are working after an update, July 26th. (See last TE PM screenshot).
  4. I make a reasonable offer considering the involved risks. He accepts and we continue on WhatsApp.
  5. We conclude the deal and Surface is dispatched. All is well so far, minus the "somewhat unpredictable" keys.
  6. I receive the laptop and the "C" key is broken. ENTER keys is also not working. I share this feedback with him. (See WhatsApp screenshot)
  7. He denies at first, insisting it's not broken. (See WhatsApp screenshots)
  8. Says there is nothing wrong with the ENTER key. This is dated 31st of July 2023.
  9. The next day, on 1st of August, he reluctantly accepts that "C" key is broken. Offers to buy a replacement. No apologies, no tentative dates, nothing.
  10. On 2nd of August I find out he made a post on Reddit on 24th of June about the ENTER key problem.
  11. I confront him with this new information which clearly highlights he deliberately hid information before the deal.
  12. He loses his cool, starts to argue, and issue strange statements like "keys will heal". Lies again about the ENTER key.
  13. Instead of offering solutions to my polite and calm requests, he calls me names and dares me to post it here.

Think of it what you will.
 

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Ok let me clarify about the device first.

I got this device from a dealer in Kolkata for 75k which was in almost new unused condition but I couldn’t personally check it but used courier to receive. I received it and found the C key issue. The seller told me all was good and it is a software issue for sure.

That was the only key issue I found and tried using it for a day but realised this wont work for me even though it was a single key. Immediately I listed here and on Olx as being a busy professional even downloading 10Gb windows file and firmware update was not worth my time now.

So try and understand that this laptop was completely completely unused by me.

I got many offers in range of 57k (olx bangalore) and 52.5k in Olx Jamshedpur and TE here 2-3 offers(@Yamaraj offered low amount which I had straightaway refused) and almost all of them were informed it was a keyboard issue and buy only if you can manage with same. (same was informed to @Yamaraj )

In between I had sent the device to another member here in Kolkata to check device and do some software tinkering. I had not taken any payment and took return

I tried searching and found many solutions chronologically

  • Initially software firmware issue was my doubt (when I listed it here)
  • Then dust (I opened the C key and just blowed the base to remove any dust and reapplied the C key. There was no dust as it was as good as new)
  • Finally I found the video on youtube with exact issue which was repaired by changing the keyboard membrane (cost on aliexpress was around 2000rs and same was informed to @Yamaraj that this is a hardware issue and may not be software issue)


In meantime I sent the device to one my known TE friend who wanted to buy. He is from Kolkata. I didn’t take a penny before shipping. He took a look and he told me the ZXCV are not working. I was shocked as while sending It was only C for sure but again I asked him to return and decided to use it as a tablet only.

After receiving Yamaraj messaged again and I thought to take the 23k loss and sell it as it is.

He asked a many questions and I showed everything on video.

I told him only way to use the laptop was in reverse mode as a touch only tablet.

I DMed him while updating the laptop that all keys were working fine as I was updating the laptop and for a few moment the laptop worked properly with all issues gone. I got excited and messaged him and also to my friend who had seen and checked the device but withing few minutes of next updates being installed I saw the issue was back hence deleted the videos that I had sent even before @Yamaraj had opened the whatsapp.


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When yamaraj told about the C key being broken I insisted to apply it properly and he took a day or two to check and then told that C is broken and cannot be fixed

I immediately checked ebay usa and told I will send him the replacement part as compensation.

Yes I had forgotten that the enter key had an issue since the laptop was lying unused for more than a month and within that month a week was in transit to Kolkata and with my TE friend here.

If the same reddit post is the base of me scamming him then I asked hm did u see “ZXCV” keys being mentioned in the post.??? He says you lied

I asked him I had clearly told you it’s a hardware issue and told you not to proceed, He says you lied and wants resolution.

I asked him when you knew it was a hardware defect while buying with 4 keys not working then How were you going to use it?? He says you lied and hence wants a resolution





He says I called him names, I just told him you are a nitpicker.

When He threatened I said ok post wherever you want.

In normal circumstances I usually refund instantly but this is a clear case of manipulative, armtwister.

I told myself if You bow down to this fellow then he will keep doing this again and again.



@Yamaraj I am pretty sure you are not that bad a person in real life but definitely you need to look into yourself in mirror again.

You left a negative feedback and I will live with it, No issues.
I am not good at giving counter replies but if anyone wants I will give more detailed reply as difficut to put everything in words
 

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I think it might be a hardware issue. I'm guessing it presses ctrl + shift as well when you press c. Anyways, thanks for clarifying.
i had almost decided to take the plunge on this one. But after careful consideration, realised that it was a hardware issue. Keys not working in 9/10 cases is hardware related. The product is not worth with a messed up keyboard.

@Yamaraj .I think you took a bargain with this one, Mostly because the price was lucrative. I wouldn't blame the seller for this. Anyway, this is my point of view.
 
Ok let me clarify about the device first.

I got this device from a dealer in Kolkata for 75k which was in almost new unused condition but I couldn’t personally check it but used courier to receive. I received it and found the C key issue. The seller told me all was good and it is a software issue for sure.

That was the only key issue I found and tried using it for a day but realised this wont work for me even though it was a single key. Immediately I listed here and on Olx as being a busy professional even downloading 10Gb windows file and firmware update was not worth my time now.

So try and understand that this laptop was completely completely unused by me.

I got many offers in range of 57k (olx bangalore) and 52.5k in Olx Jamshedpur and TE here 2-3 offers(@Yamaraj offered low amount which I had straightaway refused) and almost all of them were informed it was a keyboard issue and buy only if you can manage with same. (same was informed to @Yamaraj )

In between I had sent the device to another member here in Kolkata to check device and do some software tinkering. I had not taken any payment and took return

I tried searching and found many solutions chronologically

  • Initially software firmware issue was my doubt (when I listed it here)
  • Then dust (I opened the C key and just blowed the base to remove any dust and reapplied the C key. There was no dust as it was as good as new)
  • Finally I found the video on youtube with exact issue which was repaired by changing the keyboard membrane (cost on aliexpress was around 2000rs and same was informed to @Yamaraj that this is a hardware issue and may not be software issue)


In meantime I sent the device to one my known TE friend who wanted to buy. He is from Kolkata. I didn’t take a penny before shipping. He took a look and he told me the ZXCV are not working. I was shocked as while sending It was only C for sure but again I asked him to return and decided to use it as a tablet only.

After receiving Yamaraj messaged again and I thought to take the 23k loss and sell it as it is.

He asked a many questions and I showed everything on video.

I told him only way to use the laptop was in reverse mode as a touch only tablet.

I DMed him while updating the laptop that all keys were working fine as I was updating the laptop and for a few moment the laptop worked properly with all issues gone. I got excited and messaged him and also to my friend who had seen and checked the device but withing few minutes of next updates being installed I saw the issue was back hence deleted the videos that I had sent even before @Yamaraj had opened the whatsapp.


View attachment 175075
View attachment 175076
View attachment 175077



When yamaraj told about the C key being broken I insisted to apply it properly and he took a day or two to check and then told that C is broken and cannot be fixed

I immediately checked ebay usa and told I will send him the replacement part as compensation.

Yes I had forgotten that the enter key had an issue since the laptop was lying unused for more than a month and within that month a week was in transit to Kolkata and with my TE friend here.

If the same reddit post is the base of me scamming him then I asked hm did u see “ZXCV” keys being mentioned in the post.??? He says you lied

I asked him I had clearly told you it’s a hardware issue and told you not to proceed, He says you lied and wants resolution.

I asked him when you knew it was a hardware defect while buying with 4 keys not working then How were you going to use it?? He says you lied and hence wants a resolution





He says I called him names, I just told him you are a nitpicker.

When He threatened I said ok post wherever you want.

In normal circumstances I usually refund instantly but this is a clear case of manipulative, armtwister.

I told myself if You bow down to this fellow then he will keep doing this again and again.



@Yamaraj I am pretty sure you are not that bad a person in real life but definitely you need to look into yourself in mirror again.

You left a negative feedback and I will live with it, No issues.
I am not good at giving counter replies but if anyone wants I will give more detailed reply as difficut to put everything in words

  1. You should redact personal information, as I did. Nowhere have you asked my permission to share my personal information online for everyone to see. Etiquettes, please.
  2. All that history is completely irrelevant to me, so I have not read most of it.
  3. You did not disclose any of the self-repair attempts or how you broke a key along with the hinge doing something you had no idea about. A broken key was not expected or part of the deal.
  4. Your "only way to use" was "best way to use"
    1691509035275.png
    . There is a huge difference between only and best, somehow unknown to you.
  5. You conveniently forgot about the ENTER key problem? A problem you made an entire Reddit post about?
    1691509482312.png
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  6. Where is the threat? What manipulation and arm-twisting? I haven't even asked for a refund yet. Your entire argument is guilt-tripping a buyer into accepting a bad deal riddled with half-truths and convenient lies.
  7. He will keep doing this again and again? Do you also write sob-stories as a side hustle?

I left a negative feedback because you have earned it.
@Yamaraj .I think you took a bargain with this one, Mostly because the price was lucrative. I wouldn't blame the seller for this. Anyway, this is my point of view.
Mostly because I have a collection of Surfaces and felt like wasting money on another. I have valid reasons to blame the seller that are clearly listed here.
 

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i had almost decided to take the plunge on this one. But after careful consideration, realised that it was a hardware issue. Keys not working in 9/10 cases is hardware related. The product is not worth with a messed up keyboard.

@Yamaraj .I think you took a bargain with this one, Mostly because the price was lucrative. I wouldn't blame the seller for this. Anyway, this is my point of view.
The enter key not working should definitely be disclosed. It is not a small factor. It is a very meaningful thing for a laptop. It may be an honest mistake (most likely is an honest mistake) but that is irrelevant. This is definitely the sellers fault.



If the buyer asks for a refund, I don't think he is in the wrong at all.
 
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